Dubai City, UAE
GSM: +97150-8508298 / +9613-567733 / SKYPE: abourony22
QSR restaurant group with 6 restaurants in Bahrain and Master Franchise agree...
Hospitality Services Support Company based in Abu Dhabi.
Central Order Taking Concept and Projects Manager
 Concept Developmentand the implementation of the Central Order ...
MBA – Major (International Business) – University of Bombay
MIB – Major (International Business) – Univer...
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Najib Baz_CV_2015

Published on: Mar 3, 2016

Transcripts - Najib Baz_CV_2015

  • 1. Resume NAJIB L. BAZ Dubai City, UAE GSM: +97150-8508298 / +9613-567733 / SKYPE: abourony22 EXECUTIVE DIRECTOR – FRANCHISE CONSULTANT / REGIONAL OPERATIONS / GENERAL MANAGER: National & International Forward looking Hotelier, Catering, food and beverage management professional with a 23 years tenure leading regional and national operations teams. Proficient in strategic planning based on data analysis, market forecasting and cost reduction. Manager of people and processes with intent focus people and self development and on brand integrity and standards. Demonstrated ability to turn around underperforming businesses & franchises by effectively coaching and mentoring of senior and middle management. Able to identify areas for improvement and implement processes to achieve objectives & set targets through well set strategies. Turnaround Specialist  Franchise & Operations Consultancy Concept Development  Cost Diminution  Customer Service Oriented  Brand Integrity  Team Coaching & Mentoring  Territory Management  Financial Control  Strategic Planning & Marketing  Forecasting  Tracking & Oriented Focus PROFESSIONAL EXPERIENCE Executive Director – Consultant 2015 to Present CEDAR TREE HOSPITALITY, DUBAI, UAE AL GHENA HOLDING, KUWAIT Restaurant & Catering Based Companies with a vision to expand through Franchising, JV and Partnership Locally and Regionally with diversified concepts and business models varying from Fine Dine, Casual Dine in, Xpress and Multi-cuisine catering to different segments whether, educational, institutional, healthcare and governmental sectors. Uplifted & conceptualized Altissimo & Cedar Tree Restaurants to present a position in the Market against international chains in every business model through overall assessment, identifying needs for development, constituted Concepts briefings, refurbishment schedule and creating all necessary Manuals for standardized building, buying and operations as well as an materializing an extensive Branding menu with its related artworks and material orientated towards professional and standard expansion. Business Plan is presented and agreed upon to move forward in the next 5 years. Moreover, managed the chains and prepared all financials required for the franchisor and the potential franchisees as well as all training Manuals, Workshops and Manpower assessment tools and measures ensuring standards are exceptionally applied.
  • 2. Resume SHAWARMA XPRESS, BAHRAIN 2013 to 2015 QSR restaurant group with 6 restaurants in Bahrain and Master Franchise agreements in Qatar of 20 outlets, Eastern Region of Saudi Arabia of 50 outlets, North East India of 50 outlets with sub- franchising rights and Yemen scheduled to open 7 outlets in 5 years duration. Regional Operations & Training General Manager – ME & Asia. Managed the overall running costs, budget and sales across the chain. Improving the business by Standardising and installing operating systems and training within Bahrain and in the Region. Formulated detailed training plans to achieve the franchise objectives through managing the direction, implementation and supervision of the Franchisee outlets across the Region. Preparation and implementation of the Opening Plan for the Brand in India.  Improved the cost of sales by 8% through inventory control system and utilizing technology.  Implemented the selection, supply and logistic Agreements for the Brand in the region and new markets.  Devised and implemented delivery system in Qatar and gave sales improve of 21% through deliveries and a 5% increase in Take-away sales.  All regions captured achieve 85% and above on official Audit Scores. BLACK DIAMOND SUITES AND APARTMENT SERVICES 2010 to 2013 Global Hotel and Hospitality Group in Lagos - Nigeria. General Manager Managed all aspects of the commissioning, mobilisation, opening and ongoing management of a 5* Hotel, comprising of 246 suites and extensive food, beverage and function operations of a consistent 90% occupancy and above. Established the hotels staffing levels and recruitment process, championed a continuous training and development policy. Monitored customer service practices and adopted new processes as the business developed. Forecasted budget and sales projections according to market research, and conducted annual audits of finances, customer service, and developed a programme of auxiliary key performance indicators for all Departmental Management.  Identified and developed new business opportunities ensuring continued Y on Y growth above budgeted figures.  Continually reviewed control procedures to achieve above planned profit with reduced costs for two years running.  Launched the ‘Fiche Technique’ for food and beverage menus ensuring an efficient turn- around of professional Menu’s for all Restaurants, Functions and special occasions.  Continuous assessment of Customer and staff high level of satisfaction. 2 IN 1 RESTAURANTS LIMITED. 2007 to 2010 QSR and Fine Dining Restaurant Group, Riyadh, KSA. Executive Director - Operations Overall Management control of the Groups Three concepts, totalling 24 restaurants with a combined turnover in excess of $20 million per annum. Created implementation plans aligned with overall brand strategies. Ensured restaurants achieved highest levels of operational standards. Promoted best operating practices to achieve financial benchmarks at individual Restaurants. Coordinated new product and new store development programmes and interventions, successfully exceeding the number of new openings set in the Five Year development plan  Restructured the companies forecast for manpower and saved 10% on the labour budget.  Grew trade 22% within 6 months by developing strategic products for the market place.  Achieved a net profit of 30%, this utilising the company’s revenue to finance the new projects and producing a positive financial performance.
  • 3. Resume AL AIN HOSPITALITYMANAGEMENT SERVICES. 2000 to 2007 Hospitality Services Support Company based in Abu Dhabi. General Manager Mobilised and managed a 4 Million US$ project catering for all Model Schools in Abu Dhabi, Al Ain and Eastern Region from 4 Central Kitchens with a profitable operations. Mobilised and managed Abu Dhabi Army catering in 12 Sites and 8 Central Kitchens at a 20% Net Profit. Mobilised and managed the catering services for the Higher Colleges of Technology with competitive operations and at high profit margins. ADDITIONAL EXPERIENCE (details on request) INTERCAT L.L.C, Dubai (Subsidiary of Al Ain Hospitality Management Services) Business Development Director / Operations. Pursue and obtain new catering projects contracts worth of 7 Million US$ per Annum. Managed 20 Central Kitchens with a total of 60 sites which varied from catering to 60% of the 5 Star Hotels as well as an additional of 50 Corporate Business sites in Jebel Ali Free Zone and Dubai. Managed a team of 20 senior managers, 60 Managers and 1300 staff members. Developed and managed the Company’s F&B Concepts and all the Banquet services. HARD ROCK CAFÉ,Middle East 1997 to 2000 Operations Manager - MENA Mobilised, Opened and managed Hard Rock Café in Jordan, Ankara & Istanbul as well as overseeing Beirut Branch operations. AL HOMAIZI FOODSTUFF Co, Kuwait 1991 to 1997 OPERATIONS / SPECIAL PROJECTS MANAGER Corporate Concept Development and Hungry Bunny Chain Manager.  In charge of allnew concepts and business opportunities.Investigating,researching and set up from basic layout and platform to operationalstrategy, (Popeye’s Chicken, Apple Bees, Wolf Gang Puck, etc…)  Complete physical and procedural set up of the concept for regular operation.  Training and Development of management and staff for the concept from within the hierarchy ranks.  Site selection, Feasibility Studies, Market Surveys.  Concept Definition; identifying the revenue generating business models.  Manage the Hungry Bunny Restaurants Chain consisting of 24 restaurantsand The Conversion Process to Burger King Chain, (Converted 10 Units). Arby’s Operations Manager  Managing Arby’s Concept in Kuwait with a Specified Focus on the Transition to Roast Town, very deeply involved with practicalplanning for Profit Generation from Marketing and Operations standpoint.  Layout and Planning for Roast Town.  SOP’s for Hospitality, Quality, Service and Cleanliness were designed & developed to meet highest standards.
  • 4. Resume Central Order Taking Concept and Projects Manager  Concept Developmentand the implementation of the Central Order Taking, thus handling 75% of the company’s revenue through Pizza Hut and Hungry Bunny Home Delivery, Phone Orders and tele- marketing.  Further businessdevelopment through a tailor made marketing plan reflected in 25% incrementalgrowth over the previous annual quarter.  Designed the Manual of Operations for Training and Development inclusive of all Operational Checklists and Trouble Shooting Guide.  Specifically involved with high level of IT, Tele-communication and Audio-Visual technology. FleetManager  Managing the Company’s owned Home Delivery Fleet, consisting of 250 delivery, logistics & transportation vehicles.  Responsible of optimising vehicles’ efficiency through proper maintenance, control systems, purchases and developing the conceptof Corporate Fleet Department where other businesses were merged thus capitalizing on the resources.  Inventory Control and handling Legal and all related insurance matters. Properties Department Manager  Managed the company’s properties negotiations.  Confirm Business Viability and site feasibility study.  Market Surveying and Intelligence analysing competition performance within the territory. IKEARestaurant and Bistro ConceptDevelopmentManager  Certified as IKEA Food Service Manager from (IFS) International System Holland And Sweden.  Handled the Concept & project from Layout, Construction to the Grand Opening.  Trained all Management for eventual handover.  Constituted the Restaurant’s budget, financial performance and a five years business plan. Pizza Hut Home DeliveryConcept/CustomerService Manager  Introduction of the Home Delivery Concept in Kuwait.  Expansion to 21 Stores by the end of year 1994, covering practically all of Kuwait.  Home Delivery contributed to a phenomenalgrowth of 23% overthe previous annualfiguresresulting in “Franchisee of the year” Award, in 1994, for Pizza Hut Kuwait.  Managementtraining and implementation of The Delivery Service Challenge workshop in the Pizza Hut DELCOS and RBD’s.  Shifting the focus to more efficient management and Customer Service oriented to the Home Delivery concept.  Implemented a specialized marketing plan and activities to ensure highest redemption rates. Training Manager (Pizza Hut & ARBY’s Kuwait )  Certified Training Manager from PepsiCo.  Responsible for certifying RestaurantManagers and delivering training modules on HQS&C standards.  Designed and developed Arby’s Stations Training Checklists for Management and crew positions.  Developed and Designed a Comprehensive Restaurant Manager Training Program.  Developed, standardised and conducted numerous Job related and professional training programs.
  • 5. Resume EDUCATION MBA – Major (International Business) – University of Bombay MIB – Major (International Business) – University of Wollongong ADDITIONAL TRAINING Financial Management  Sales Development  Food Hygiene   Pizza Hut International Management Training  NHS Personnel Management  Hard Rock Cafe Management Training  Train the Trainer  Certified Pizza Hut Training Manager – PepsiCo  Certified Food Service Manager IKEAIntl.

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