nalin cv (4)
Published on: Mar 3, 2016
Transcripts - nalin cv (4)
NALIN KUMAR PANT
C A R EER OB JECTIVE
To work in a stimulating and challenging environment where my skills, knowledge
and experience can be utilized and which offers me a professional environment for
growth while being resourceful, innovative and flexible. Worked with reputed 5*
and 4* Group Of Hotels in India.
C A R EER HI GHLIGHTS
Worked with TAJ PALACE New Delhi in Food and Beverage Service
Successfully Completed Hospitality Modules organized by Taj Group of Hotels.
Worked with Radisson Blu Hotel in the Front Office.
Worked with India Awadh ,Lucknow as Duty Manager Rooms Division.
Worked wit The Lalit Grand Palace as Assistant Manager Front Office and
Currently working as FOM with Club Mahindra.
A Complete hotel professional with a high aptitude for guests needs and wants and
in- depth knowledge of Front Office ,Room division, Reservations & Revenue.
S K I LLS A ND A B ILITI ES
A competent professional, around 10+ years of cross functional experience in
personalized customer handling in Front Office, Client Servicing and Food and
Possess rich knowledge of one on one direct customer handling in the Hotel
Industry as well as in Media thus enhancing market penetration, business
volumes and growth.
Adept at providing apt services as per the client requirements.
Demonstrated skills in relationship management as well as exceptional
communication abilities to cut across the organizational levels and provide good
clientele for the same.
7B- Vernon Cottage Compound
W O R K E XPERI ENC E
Club Mahindra, Kandaghat, Shimla
Jan 2015- Present
Directs & coordinates the activities of the FO department
Perform the function of a link between the management & front office employees.
Perform budgeting function.
Plan the present & future need of resources.
Schedules the tasks of the front office employees.
Evaluate the job performance of front office staff & fills their appraisals.
Conduct training programs.
Resolve guest problems quickly, efficiently & courteously.
Reviews all reports generated by all the sections, included night auditor’s report.
Ensure all SOPs (Standard Operating Procedures) are followed.
Maintain coordination & good communication with other departments of the hotel.
Conduct regular staff meetings & staff briefing.
Resolve employee grievances.
Motivate the staff to work in a team to achieve the organization objectives.
Coordinate with the sales & marketing team to ensure maximum sales of hotel rooms.
Assistant Manager-Front Office
The Lalit Grand Palace ,Srinagar, Jammu & Kashmir
September 2013- Jan 2015
Assisting in Revenue analysis and Revenue Management.
Assist in overseeing the day-to-day operations of the front desk and associated
functions, scheduling staff. Ensure adherence to established procedures for all
related activities by all guest service agents, hosts.
Analyze Front Office reports; investigate previous night’s production, rates, and
issues. Prepare for the day’s arrivals and events.
Analyze and generate reports and communicate information to employees and
Assist in the assembly, tracking and interpretation of financial and operational
plans for the Front Office department, to include the annual hotel budget.
Assist in achieving budgeted revenues and expenses and maximize profitability
related to the rooms department. Investigate deviations from budget and take
immediate corrective action.
Carry out activities (night audit review, setting up group billing, making
forecasts, controlling and placing orders for supplies, cross departmental
communication) required for smooth functioning of the Front Office.
Maintain personal contact with guests and assistant Front Office Manager to
ensure proper care, maintenance and security of departmental furnishings,
fixtures and equipment.
Conduct training classes regarding safety, security, department procedures and
Fulfill Manager on Duty shifts if required.
Provide a professional image at all times through appearance and dress.
Other duties as assigned by management
Hotel India Awadh ,Lucknow
February 2012 – August 2013, Lucknow Area, India
Provide service in accordance with standards which would include
Communicating effectively with guests, co-workers and supervisors.
Using teamwork to handle situations and assisting co-workers whenever
Promptly responding to guest queries and requests during the check-in process
and throughout his stay.
Maintains records any information and follow up for the next shift.
Ensure that the billing details are taken at the time of checking, verify the High
Balance Report in order to minimize loss of revenue.
Up selling higher categories of room to maximize the Average Room Revenue.
Update with all events in the hotel and the Local Area.
FRONT OFFICE SUPERVISOR
Radisson Blu Hotel ,Haridwar
Nov 2011 -Feb 2012.
Responsible for the effective running of the Front Desk Operations.
Assist in hiring, training and ongoing supervision of the Front Desk staff.
Provide guests with outstanding guest service, efficient and effective
registration and billing services in a professional, friendly manner.
Execution of front desk selling strategies through up selling.
Review of staff shift work and cash handling for errors -- maintain accurate
Assume Manager 0n Duty responsibilities when assigned
Operate the department within budgeted guidelines in the absence of the Front
Participate in special initiatives
ASSISTANTPROJECTOFFICER - Ticketing department
Commonwealth Games Organizing Committee, New Delhi
March 2010 - March 2011
Responsible for collation and written analysis of preliminary seating information
venue by venue, sport by sport etc for the Commonwealth Games Delhi 2010
Responsible for efficient distribution of tickets to stakeholders.
Responsible for estimating the seat kill requirements based on previous
experience of multisport event seat problems and problem resolution.
Responsible for collation, analysis and quantifying seating information at
finalized venues including sightline details, for all (temporary and permanent)
venues – for example exact, seat by seat, row by row, seating designs, stand
rakes, placement of platforms and other overlay , ensuring there are no missing
Ensure Security and anti-fraud measures are taken in the printing and
distribution of tickets for safety and fiscal reasons.
Manage inventory of tickets at the venues for the Commonwealth Games Delhi
Responsible for managing the distribution of tickets and ticket-related
Liaising and working with other Commonwealth Games Delhi 2010 functions
and stakeholders as required in relation to the Ticketing Program (e.g. specific
product requirements etc)
Liaise with other functional areas and other stakeholders as and when required
Undertake specific projects / tasks and activities as directed by the Ticketing
Was managing own business (A small guest House in Haldwani, Uttarakhand)
from 2006-Feb 2010
OFFICER RESPONSE - Customer Relations (Classified)
The Times of India, New Delhi
April 2005 - May 2006
Catering to a diversified client base ranging from direct customers to agencies.
Worked in close alliance with various advertising agencies for client servicing.
Ensuring timely redressal of grievances of one and all.
Responsible for the implementation of the online advertisement booking system
with the Times of India.
CALL CENTRE EXCUTIVE - Collections
Global Vantage Ltd , Gurgaon Haryana
Feb 2004 - Sep 2004
Engaged in debt collection through telephonic conversation for AT&T
Making of daily reports.
Completing the targets within the stipulated time.
GUEST SERVISE ATTANDANT– Food & Beverage Service
The TAJ Group of Hotels ,TAJ Palace NEW DELHI
June 2001- Dec 2003
Responsible for the complete meal experience for the customers in KAFE
Ensuring timely delivery of the Food & Beverage delivery.
Preparing daily reports and MIS.
Organizing theme parties for special occasions.
Three years Diploma in Hotel Management from IHM Gwalior, 2001
Senior Secondary, La Martiniere College, Lucknow
High School: St. Joseph’s College, Nainital
Certificate Course in TQM(Total Quality Management) from Mahindra
Institute of Quality(MIQ) Nasik
Diploma in Business Management & Entrepreneurship (Certificate) ,Alison
Diploma in Customer Service, Alison online learning.
Proficient in MS Office, Opera, IDS, Fidelio, Micros some aspects of SAP and internet
Undergone 22 weeks of Industrial Training at THE LAKE PALACE HOTEL,
Udaipur, (A member of TAJ)
Several certificates in sports (football, boxing) in school and college time.
Father’s name : Mr. Satish Chandra Pant
Marital Status : Married
Date ofBirth : 6 April 1977
Hobbies : Sports, Cooking and music
Permanent address : 7B, Vernon Cottage Compound
Tallital, Nainital ,India
Present address : H.No. 1, Chail Road, Kandaghat
Distt Solan, Himanchal Pradesh
Passport no : J8116788 ( Date of expiry-2021)
Mobile no : +91-9648791499
Current ctc(annually): 5.30 + Accommodation