NALIN KUMAR PANT
 C A R EER OB JECTIVE
To work in a stimulating and challenging environment where my skills, knowledge
an...
 W O R K E XPERI ENC E
 Manager-Front Office
Club Mahindra, Kandaghat, Shimla
Jan 2015- Present
 Directs & coordinates ...
 Fulfill Manager on Duty shifts if required.
 Provide a professional image at all times through appearance and dress.
 ...
 Responsible for estimating the seat kill requirements based on previous
experience of multisport event seat problems and...
 GUEST SERVISE ATTANDANT– Food & Beverage Service
The TAJ Group of Hotels ,TAJ Palace NEW DELHI
June 2001- Dec 2003
 Res...
Permanent address : 7B, Vernon Cottage Compound
Tallital, Nainital ,India
Present address : H.No. 1, Chail Road, Kandaghat...
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nalin cv (4)

Published on: Mar 3, 2016
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Transcripts - nalin cv (4)

  • 1. NALIN KUMAR PANT  C A R EER OB JECTIVE To work in a stimulating and challenging environment where my skills, knowledge and experience can be utilized and which offers me a professional environment for growth while being resourceful, innovative and flexible. Worked with reputed 5* and 4* Group Of Hotels in India.  C A R EER HI GHLIGHTS  Worked with TAJ PALACE New Delhi in Food and Beverage Service Department.  Successfully Completed Hospitality Modules organized by Taj Group of Hotels.  Worked with Radisson Blu Hotel in the Front Office.  Worked with India Awadh ,Lucknow as Duty Manager Rooms Division.  Worked wit The Lalit Grand Palace as Assistant Manager Front Office and Reservations  Currently working as FOM with Club Mahindra. A Complete hotel professional with a high aptitude for guests needs and wants and in- depth knowledge of Front Office ,Room division, Reservations & Revenue.  S K I LLS A ND A B ILITI ES  A competent professional, around 10+ years of cross functional experience in personalized customer handling in Front Office, Client Servicing and Food and Beverages,.  Possess rich knowledge of one on one direct customer handling in the Hotel Industry as well as in Media thus enhancing market penetration, business volumes and growth.  Adept at providing apt services as per the client requirements.  Demonstrated skills in relationship management as well as exceptional communication abilities to cut across the organizational levels and provide good clientele for the same. 7B- Vernon Cottage Compound Tallital Nainital-26002 Uttarakhand India CONTACT: +91-9648791499 Email: nalin0604@gmail.com
  • 2.  W O R K E XPERI ENC E  Manager-Front Office Club Mahindra, Kandaghat, Shimla Jan 2015- Present  Directs & coordinates the activities of the FO department  Perform the function of a link between the management & front office employees.  Perform budgeting function.  Plan the present & future need of resources.  Schedules the tasks of the front office employees.  Evaluate the job performance of front office staff & fills their appraisals.  Conduct training programs.  Resolve guest problems quickly, efficiently & courteously.  Reviews all reports generated by all the sections, included night auditor’s report.  Ensure all SOPs (Standard Operating Procedures) are followed.  Maintain coordination & good communication with other departments of the hotel.  Conduct regular staff meetings & staff briefing.  Resolve employee grievances.  Motivate the staff to work in a team to achieve the organization objectives.  Coordinate with the sales & marketing team to ensure maximum sales of hotel rooms.  Assistant Manager-Front Office The Lalit Grand Palace ,Srinagar, Jammu & Kashmir September 2013- Jan 2015  Assisting in Revenue analysis and Revenue Management.  Assist in overseeing the day-to-day operations of the front desk and associated functions, scheduling staff. Ensure adherence to established procedures for all related activities by all guest service agents, hosts.  Analyze Front Office reports; investigate previous night’s production, rates, and issues. Prepare for the day’s arrivals and events.  Analyze and generate reports and communicate information to employees and appropriate departments.  Assist in the assembly, tracking and interpretation of financial and operational plans for the Front Office department, to include the annual hotel budget.  Assist in achieving budgeted revenues and expenses and maximize profitability related to the rooms department. Investigate deviations from budget and take immediate corrective action.  Carry out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross departmental communication) required for smooth functioning of the Front Office.  Maintain personal contact with guests and assistant Front Office Manager to ensure proper care, maintenance and security of departmental furnishings, fixtures and equipment.  Conduct training classes regarding safety, security, department procedures and service guidelines.
  • 3.  Fulfill Manager on Duty shifts if required.  Provide a professional image at all times through appearance and dress.  Other duties as assigned by management  DUTY MANAGER Hotel India Awadh ,Lucknow February 2012 – August 2013, Lucknow Area, India  Provide service in accordance with standards which would include Communicating effectively with guests, co-workers and supervisors.  Using teamwork to handle situations and assisting co-workers whenever required.  Promptly responding to guest queries and requests during the check-in process and throughout his stay.  Maintains records any information and follow up for the next shift.  Ensure that the billing details are taken at the time of checking, verify the High Balance Report in order to minimize loss of revenue.  Up selling higher categories of room to maximize the Average Room Revenue.  Update with all events in the hotel and the Local Area.  FRONT OFFICE SUPERVISOR Radisson Blu Hotel ,Haridwar Nov 2011 -Feb 2012.  Responsible for the effective running of the Front Desk Operations.  Assist in hiring, training and ongoing supervision of the Front Desk staff.  Provide guests with outstanding guest service, efficient and effective registration and billing services in a professional, friendly manner.  Execution of front desk selling strategies through up selling.  Review of staff shift work and cash handling for errors -- maintain accurate records  Assume Manager 0n Duty responsibilities when assigned  Operate the department within budgeted guidelines in the absence of the Front Office Manager  Departmental Trainer  Participate in special initiatives  ASSISTANTPROJECTOFFICER - Ticketing department Commonwealth Games Organizing Committee, New Delhi March 2010 - March 2011  Responsible for collation and written analysis of preliminary seating information venue by venue, sport by sport etc for the Commonwealth Games Delhi 2010  Responsible for efficient distribution of tickets to stakeholders.
  • 4.  Responsible for estimating the seat kill requirements based on previous experience of multisport event seat problems and problem resolution.  Responsible for collation, analysis and quantifying seating information at finalized venues including sightline details, for all (temporary and permanent) venues – for example exact, seat by seat, row by row, seating designs, stand rakes, placement of platforms and other overlay , ensuring there are no missing seats etc.  Ensure Security and anti-fraud measures are taken in the printing and distribution of tickets for safety and fiscal reasons.  Manage inventory of tickets at the venues for the Commonwealth Games Delhi 2010  Responsible for managing the distribution of tickets and ticket-related information.  Liaising and working with other Commonwealth Games Delhi 2010 functions and stakeholders as required in relation to the Ticketing Program (e.g. specific product requirements etc)  Liaise with other functional areas and other stakeholders as and when required  Undertake specific projects / tasks and activities as directed by the Ticketing functional area Was managing own business (A small guest House in Haldwani, Uttarakhand) from 2006-Feb 2010  OFFICER RESPONSE - Customer Relations (Classified) The Times of India, New Delhi April 2005 - May 2006  Catering to a diversified client base ranging from direct customers to agencies.  Worked in close alliance with various advertising agencies for client servicing.  Ensuring timely redressal of grievances of one and all.  Responsible for the implementation of the online advertisement booking system with the Times of India.  CALL CENTRE EXCUTIVE - Collections Global Vantage Ltd , Gurgaon Haryana Feb 2004 - Sep 2004  Engaged in debt collection through telephonic conversation for AT&T  Making of daily reports.  Completing the targets within the stipulated time.
  • 5.  GUEST SERVISE ATTANDANT– Food & Beverage Service The TAJ Group of Hotels ,TAJ Palace NEW DELHI June 2001- Dec 2003  Responsible for the complete meal experience for the customers in KAFE Fontana.  Ensuring timely delivery of the Food & Beverage delivery.  Preparing daily reports and MIS.  Organizing theme parties for special occasions.  ACADEMIC QUALIFICATION  Three years Diploma in Hotel Management from IHM Gwalior, 2001  Senior Secondary, La Martiniere College, Lucknow  High School: St. Joseph’s College, Nainital  CERTIFICATES  Certificate Course in TQM(Total Quality Management) from Mahindra Institute of Quality(MIQ) Nasik  Diploma in Business Management & Entrepreneurship (Certificate) ,Alison online learning.  Diploma in Customer Service, Alison online learning.  SOFT SKILLS Proficient in MS Office, Opera, IDS, Fidelio, Micros some aspects of SAP and internet  TRAINING  Undergone 22 weeks of Industrial Training at THE LAKE PALACE HOTEL, Udaipur, (A member of TAJ)  Several certificates in sports (football, boxing) in school and college time.  PERSONAL INFORMATION Father’s name : Mr. Satish Chandra Pant Marital Status : Married Date ofBirth : 6 April 1977 Hobbies : Sports, Cooking and music
  • 6. Permanent address : 7B, Vernon Cottage Compound Tallital, Nainital ,India Present address : H.No. 1, Chail Road, Kandaghat Distt Solan, Himanchal Pradesh Passport no : J8116788 ( Date of expiry-2021) Mobile no : +91-9648791499 Current ctc(annually): 5.30 + Accommodation Signature Date

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