Naman Sharma
1356 North Jerusalem Rd, Merrick, N.Y. 11566
Cell: 516-808-8647 E-Mail:
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Naman Resume

Published on: Mar 3, 2016

Transcripts - Naman Resume

  • 1. Naman Sharma 1356 North Jerusalem Rd, Merrick, N.Y. 11566 Cell: 516-808-8647 E-Mail: _______________________________________________________________________________________________ PROFILE Over 6 years of customer service experience encompassing analytical thinking, achieving sales quotas and targets,and leadership abilities with duties that included dealing with unhappy customers, assisting with the execution of events, and handling cash in the highest degree of quality and customer care. _______________________________________________________________________________________________ EDUCATION Bachelors ofBusiness Administration Graduated December 2012 New York City College, Bachelor of Technology, Hospitality Management Associate’s Degree in Hotel Management Graduated December 2009 Nassau Community College _____________________________________________________________________________________________________________________________ ___ PROFESSIONAL WORK EXPERIENCE Guest Service Agent April 2014 - Present Hampton Inn, Hilton properties  Issue keys to guests upon check-in and ensure they are accommodated with everything they need  Provide guests with the best available rooms by upselling premium rooms as per Hilton’s policies and procedures  Instilling adequate bookkeeping by recording any meeting room or event room sales and balancing the book at day’s end  Answering any questions the guests may have and providing them with services to accommodate those needs such as taxi service, snacks and beverages in the Suite Shop Guest Service Agent November 2012 – January 2014 Garden City Hotel  Assist guests during their stay to ensure they are pleased by using basic hospitality procedures and etiquette outlined by the hotel handbook  Provide guests with exclusive perks such as gift cards to premium services to ensure a high quality customer service  Follow-up with guests that have expressed complaints to ensure a pleasurable experience at the hotel Rotational Restaurant Intern June 2012- August 2012 Copper Wok & Chotte Nawab  Acted as the front line server and took order while answering questions the client may have in a professional manner  Assist the kitchen staff with food preparation under the regulations of food safety and handling  Ensure a clean environment for an aesthetically pleasing area resulting in a better dining experience for clients  Execute catering events and promote the restaurants to attract larger amounts of clients Sales Representative June 2010- December 2012 Sock Drawer Plus  Reach sales quotas by upselling products and informing clients of the deals available in store  Ensure adequate levels of inventory and be responsible for ordering if levels are too low  Maintain a positive attitude to enhance the retail experience and retain customers ___________________________________________________________________________________________ ADDITIONAL SKILLS  Wine, Beverage and Food Management  Fluency in Hindi, Punjabi and Urdu with basic fluency of Spanish  Strong work ethics and transferrable skills

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