February2016 1 | P a g e
Personal Details
Name - Namrata Sagar
Contact Details - 055-4299017 / 050-5031012
Email Address -...
February2016 2 | P a g e
Al Tayer Motors, Dubai, UAE
Administration Coordinator
2011 – 2012
 Responsible for managing and...
February2016 3 | P a g e
Key Skills
 Customer Service Relations
 Executive Level Negotiations
 Administrative Abilities...
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Namrata Sagar - Profile

Published on: Mar 3, 2016
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Transcripts - Namrata Sagar - Profile

  • 1. February2016 1 | P a g e Personal Details Name - Namrata Sagar Contact Details - 055-4299017 / 050-5031012 Email Address - namratasagar@hotmail.com Date of Birth - 14th October 1988 Nationality - Indian Languages - English, Hindi, Gujarati and Arabic (basic) Driving License - Valid Driver’s License – UAE Visa Status - Father’s Sponsorship Professional Summary  Well-developed networking and liaison skills along with effective communication skills aides in creating collaborative relationships with cross-functional partners and customers  Outgoingpersonalitytogetherwithasuave polishedcity-slickapproachfacilitatesgreat rapport building and long-term relationship management  Abilitytodevelopinnovative conceptstoattainorganizational goals,with an eye for fresh approaches while understanding core business activities  Business Development activities – feasibility studies, business case reviews, legal, financials/pricing, reviewing performance and business plan  Manage Sales through effective definition of scope  Drawing up sales timelines and milestones, identifying prospects, periodic review of prospects status and managing prospects  Creating and implementing workflows to facilitate structured support for all issues  Monitoring overall location functioning, identifying areas of improvement and implementing measures to maximize customer satisfaction  Reviewing projects in the pipeline Professional Experience Uranus Travel & Tours LLC, Dubai, UAE Account Manager and Client Servicing 2012 – 2015  Prospected corporate accounts for Galaxy business (incentives and conference groups)  Covered markets all over UAE.  Performedcompetitionmapping,keepingatrackof competitioninthe market and kept updated for release of fares and promotions.  Prospected corporate accounts for Group Business (incentives and conference groups).  Responsible forrelationshipmanagementwiththe client,afterthe deals were signed and took it till the last possible operational execution and payment follow ups.  Travelled with the groups for enhanced relationship.  Maintainedrelationshipwithairline hotelsandsuppliersinoverseaslocations and assisted corporate clients when required.  Achieve sales target of AED 3 Million every year.
  • 2. February2016 2 | P a g e Al Tayer Motors, Dubai, UAE Administration Coordinator 2011 – 2012  Responsible for managing and directing front office  Greeting the walk in clients in the showroom and assisting them by providing the information needed or referring them to the concern sales consultant  Operating the telephone switchboard by answering incoming calls, transferring callers to appropriate personnel, taking messages and paging system  Documentingcustomers who come into the dealership, noting basic demographic information and contact information  Performing general administrative duties, such as taking care of brochures, magazines and monitoring cleanliness within the lobby and reception area  Supported staff member of the team when needed NRL GROUP, Dubai, UAE Operations & Client Relationship Executive 2009 – 2011  Coordinate, manage and monitor the working of various departments in the organization.  Improve processandpoliciesinsupportof organizational goals.Formulate andimplement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.  Plan the use of human resources. Organize recruitment and placement of required staff.  Coordinate and monitor the work of various department involved, pricing and distribution of goods.  Monitor performance and implement improvements.  Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.  Manage customer support. Plan and support sales and marketing activities.  Maintain relationship with the clients by regular visit and support. Sharaf Travels Dubai- U.A.E Front desk Customer service 2008 – 2009  Perform office administration and clerical duties.  Operate telephone switchboardandanswerandtransfercalls.  Sort and distribute incoming mails and handle outgoing mails.  Place outgoingcallsandconference callsasneeded.  Draft, review and proofread office documents.  Perform basic data entry when needed.  Order and stock office supplies.  Ensure in compliance with company rules and regulations.  Notify Security Officer about unescorted guests and emergency situations.  AssistinissuingguestpassesandemployeeIDcards.  Assist in making meeting room reservations, catering arrangements and travel bookings.
  • 3. February2016 3 | P a g e Key Skills  Customer Service Relations  Executive Level Negotiations  Administrative Abilities  Proactive Team-playingAbilities  Product Development and Client Servicing  Market Information  Excellent Quantitative, Analytic and Communication Skills  Ability to Interact with People at Different Levels of Hierarchy  Attention to Detail  Quick Decision Making Ability Strengths  I workwell underpressure andIwouldneverrest until I have delivered my best performance and achieved results  Confident and outgoing, friendly and approachable  I love to shoulder responsibilities; I make it my top priority to see that I live up to expectations when I’m allotted the responsibility to any task  A natural aptitude at language would make me a good conversationalist with strong inter - personal skills  Creative and enthusiastic  Unbound with regard to expanding intellectual horizons and a team player Certificates Career Institute, Dubai, UAE August 2007 – November 2007 1. IATA Diploma 2. Airport and Passenger handling diploma course 3. Airline ticket reservation in Galileo Al Deic Computers, Dubai, UAE 2004 1. Operating System Windows 95 2. Microsoft Office (Word, Excel) 3. Database 4. Graphic Designing 5. Accounting Package 6. Tally 7. Oracle Lakhotiya Computer Centre, Gujarat, India Fashion Designing August 2006 – December 2006 Education Gulf Indian High School, Dubai, UAE High School in Commerce 2005

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