Nancy Antwan George Antone
Madeinty Group 33, Building 25, Apartment 51, New Cairo, Cairo, Egypt
Tel.: Cell phone: +201113...
City stars (15 July till 21 July 2006)
 HP Promoter at Virgin Mega stores.
 HP Promoter at Compume city stars.
 HP Prom...
 Managing corporate accounts
 Follow up new sales leads.
 Manage paper work for new contracts.
September 2010 to Date: ...
 Value selling skills for inbound call center agents.
 Value selling skills for outbound call center agents.
 Handling ...
Nancy Antwan George
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Nancy Antwan George

Published on: Mar 3, 2016
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Transcripts - Nancy Antwan George

  • 1. Nancy Antwan George Antone Madeinty Group 33, Building 25, Apartment 51, New Cairo, Cairo, Egypt Tel.: Cell phone: +201113473432 E-mail: nancy.antwan8375@gmail.com Objective: Seeking a good position in a multinational company, to gain experience, and my technical and interpersonal skills can be applied and developed. WorkExperience: 1993 To August-2004: M.C For technical preparations  Working in the field of printing & Designs.  Working on Apple Macintosh computers.  Using a lot of Programs related to Macintosh.  Using Al Nashir El Maktabi.  Al Nashir El Sahafi.  Freehand  Adobe Photoshop  Quark X-Press  Office August- 2004 – Feb. 2007: HP (Hewlett Packard):  Supplier Merchandiser at HP Egypt (Hewlett Packard) since the August, 2004.  HP Promoter in Cairo ICT 2005.  HP Promoter in IT Summer festival in Carrefour Maadi 2005.  HP Promoter in Cairo ICT 2006. Promoter for Photo & printing event at
  • 2. City stars (15 July till 21 July 2006)  HP Promoter at Virgin Mega stores.  HP Promoter at Compume city stars.  HP Promoter in Cairo ICT 2007. October 2007: SAMSUNG Mobiles:  Promoter in four season hotel for Samsung mobiles Event . October 2007 – December 2008 : Compume City Stars  Retail sales advisor at compume.  Customer service at compume.  Operator at compume.  Installments department at compume. Tasks Included:  Leading the customer service desk team.  Handling & resolving daily complaints & requests of the customers regarding service level, prices, products variety and all related matters on the floor.  Organizing & implementing the promotions & events on the floor in coordination with the marketing department.  Delivering the customers feedback on the store's performance to top management in order to improve the service.  Responsible for items in warranty & defective items to be returned to vendor in coordination with the warehouse. April 2009 till July 2010: Yafa mac for touristic co.  Assistant customer service manger Tasks Included:  Leading the customer service desk team.  Handling & resolving daily complaints & requests of the customers regarding service level
  • 3.  Managing corporate accounts  Follow up new sales leads.  Manage paper work for new contracts. September 2010 to Date: Eastern Technology. Account Manger For Samsung and brother Printers and Olympus cameras:  Managing retail accounts For : o Compume. o Radio Shake. o Computer shop. o Makro. o Jumia.com o Souq.com o El-Abeid Mall. o 2B Best Buy . o And some dealers. Education: 2007: Bachelor Degree: License of Arts, Sociology Department Ein shams University  Graduation Grade: Pass.  High School: St. Fatima Language School (El Hegaz). Courses:  Business writing skills.  Cross culture /Language/conversation & phonetics.  What you need to know about call center.  Customer care and call handling skills for call center agents.
  • 4.  Value selling skills for inbound call center agents.  Value selling skills for outbound call center agents.  Handling stress and change for call center agents.  Dealing with difficult customers and situations skills for call center agents.  Problem solving processes Computer Skills:  Good internet surfing.  Good with using Microsoft Office package (Word, Excel , and Power point).  Familiar with working on Windows Xp , Windows Vista and Windows 7 Language Skills:  Arabic : Mother Tongue  English : Good (Speak, Read & Write) Interpersonal Skills:  Always looking forward to gain more knowledge and experience, not only in my field of study but also in other fields.  Self-motivated  Able to work under stress  Very good negotiation and communication skills.  Ability to work independently or in a team. Personal Data :  Nationality : Egyptian.  Gender : Female.  Date of Birth : 30th August 1983.  Marital Status : Married Activities:  Reading.  Travelling.  Drawing. All References are available upon request.

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