Professional Development Series
 
PDS
 SESSION
 3
 
 Track
 3A:
 
 
Mastering
 IQ,
 EQ,
 and
 CQ
 to
 
 
Create
 Op9mal
 C...
The Professional Development Series
Session
 Agenda
 
•  Welcome
 
•  Video
 
•  Hear
 from
 the
 Panelists	...
Mul:ple
 Intelligences
 
 
 
EQ
 
CQ
 
IQ
 
Session
 Goal
 &
 Ac:vity
 
 
•  The
 session
 overarching
 goal
 is
 to
 create
 awareness
 of	...
EQ
 
CQ
 
IQ
 
•  Focus on developing
cognitive abilities; more
academically oriented
•  Generally thought to be
est...
IQ
 +
 EQ
 +
 CQ
 
 
 
 
 
 
 
 
Cultural
 Intelligence
 Quo:ent
 (CQ)
 
CQ
 defined
 as
 the
 degree
 to
 which
 you
 can
 func:o...
Cultural
 Intelligence
 Quo:ent
 (CQ)
 
4
 Capabili9es
 
You
 can
 gain
 personal
 insight
 simply
...
Emo:onal
 Intelligence
 Quo:ent
 (EQ)
 
What I see What I do
With me
Self Awareness
• Your ability to accurately p...
Communica:on
 Dynamics
 
 
4
 Types
 of
 Listening
  5
 Types
 of
 Ques9ons:
 
 
•
 The
 Not	...
 
Thank
 you
 to
 everyone
 
 
for
 your
 contribu:on!
 
 
 
 
Professional Development Series
Emotional Intelligence & Cultural Intelligence give you the competitive edge!
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Emotional Intelligence & Cultural Intelligence give you the competitive edge!

Published on: Mar 3, 2016
Published in: Business      
Source: www.slideshare.net


Transcripts - Emotional Intelligence & Cultural Intelligence give you the competitive edge!

  • 1. Professional Development Series
  • 2.   PDS  SESSION  3    Track  3A:     Mastering  IQ,  EQ,  and  CQ  to     Create  Op9mal  Career  Balance             Facilitator:   Nancy  Kazdan,  Founder  &  CEO,  Market  Share  Interna:onal   Panelists:   Sandra  Hurse,  Senior  Vice  President,  Global  Head  Talent   Acquisi:on,  Global  Banking  and  Markets,  Bank  of  America   Obie  McKenzie,  Managing  Director,  BlackRock   The  Rev.  Dr.  Richard  L.  Tolliver  –  President  and  CEO  of  St   Edmunds  Redevelopment  Corp.
  • 3. The Professional Development Series Session  Agenda   •  Welcome   •  Video   •  Hear  from  the  Panelists     •  Overview  EQ  +  CQ       •  Group  Sessions   •  Repor:ng   •  Process  Feedback   •  Thank  You
  • 4. Mul:ple  Intelligences       EQ   CQ   IQ
  • 5. Session  Goal  &  Ac:vity     •  The  session  overarching  goal  is  to  create  awareness  of  the   importance  of  balance  all  three  and  will  focus  on  EQ/CQ  to  help   par:cipants  think  about  ways  that  they  can  incorporate  IQ/EQ/CQ   into  their  career  success.       •  As  an  experien:al  ac:vity  each  of  three  tables  will  do  a  different   take  on  EQ/CQ  with  a  vigneVe  moderated  by  one  of  the  panelists.   •  To  keep  everyone  engaged,  par:cipants  will  brainstorm  strategies   which  forms  the  basis  of  the  response  to  the  vigneVe.     •  Think  about  your  organiza:on,  influencing  management  decisions,   working  with  teams  up/down/across  the  org,  blending  EQ/CQ  for   career  success.     •  At  the  end  of  the  session  people  can  walk  away  with   Communica)on  Dynamics  as  ac:ons  to  implement  EQ/CQ   effec:veness  for  their  career  and  organiza:onal  success.
  • 6. EQ   CQ   IQ   •  Focus on developing cognitive abilities; more academically oriented •  Generally thought to be established at birth •  Has been traditionally used to predict potential for one’s success •  Allows development of needed knowledge base •  Enables development of technical skills and abilities •  Enables conceptual thinking •  Focus on developing an understanding of an ability to manage emotions •  Can be enhanced throughout life •  Recently understood to be an important predictor of one’s potential for success •  Fosters understanding and management of your own emotions •  Promotes positive relationships •  Increases self-motivation and drive •  A person’s capability for successful adaptation to new cultural or unfamiliar settings •  Focus on developing cross cultural agility; more social awareness three key parts: •  Cultural Strategic Thinking (what you think and how you solve problems) •  Motivation (energized and persistent actions) •  Behavior (adaptive actions and behaviors) •  Generally thought to be evolve with time and life experiences •  Has been historically used to sustain relationships and social group acceptance •  Allows development of “in-group” knowledge and acceptance •  Enables development of declarative knowledge or knowledge about the state of things •  Valued as a strategic, competitive advantage for building mutual beneficial relationships Mul9ple  Intelligences
  • 7. IQ  +  EQ  +  CQ
  • 8. Cultural  Intelligence  Quo:ent  (CQ)   CQ  defined  as  the  degree  to  which  you  can  func:on  effec:vely  in   a  variety  of  cultural  contexts.     An  individuals  ability  to  func:on  effec:vely  across  na:onal,   ethnic  and  organiza:onal  cultures.  Here’s  what  you  can  do:     ü  Find  the  mo9va9on   ü  Prepare  for  your  encounter   ü  Reflect  on  everything  you  experience   ü  Act  smart  in  the  right  context     hQps://www.youtube.com/watch?v=JJ_LclEJU8k         Professional Development Series
  • 9. Cultural  Intelligence  Quo:ent  (CQ)   4  Capabili9es   You  can  gain  personal  insight  simply  by  thinking  about  your  own  CQ   capabili:es  in  each  of  the  following  areas:   CQ  Drive   The  level  of  interest,  drive,  and  mo:va:on  to  adapt  inter-­‐culturally.   CQ  Knowledge   The  level  of  understanding  about  how  cultures  are  similar  and  different.   CQ  Strategy   The  degree  to  which  one  is  mindful,  aware  and  able  to  plan  for  mul:cultural   interac:ons.   CQ  Ac9on   The  degree  to  which  one  can  appropriately  change  verbal  and  nonverbal   ac:ons  by  drawing  upon  a  repertoire  of  behaviors  and  skills.     Professional Development Series
  • 10. Emo:onal  Intelligence  Quo:ent  (EQ)   What I see What I do With me Self Awareness • Your ability to accurately perceive your own emotions and stay aware of them as they happen • This includes keeping on top of how you tend to respond to specific situations and people Self Management • Your ability to use awareness of your emotions to stay flexible and positively direct your behavior • This means managing your emotional reactions to all situations and people With others Social Awareness • Your ability to accurately pick up on emotions in other people and get what is really going on • This often means understanding what other people are thinking and feeling even if you don’t feel the same way Relationship Management • Your ability to use your awareness of your emotions and the emotions of others to manage interactions successfully • This includes clear communication and effectively handling conflict E
  • 11. Communica:on  Dynamics     4  Types  of  Listening   5  Types  of  Ques9ons:     •  The  Not  Interested/Non-­‐Listener     •  Open  Ques:ons   •  Feeling-­‐Finding  Ques:ons     •  Delibera:ve/Evalua:ve  Listener     •  Analy:cal  Ques:ons   •  The  Empathic  Listener     •  Clarifying  Ques:ons   •  Closure  Ques:ons     •  The  Marginal  Listener
  • 12.   Thank  you  to  everyone     for  your  contribu:on!
  • 13. Professional Development Series

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