Published on: Mar 3, 2016
Transcripts - nancylandis-Customer Service_resume1116
NANCY P. LANDIS
32 N Hamilton Street, Telford, PA 18969
CUSTOMER SERVICE REPRESENTATIVE
Courteous | Professional | Reliable
Dependable and hard-working Customer Service Professional. Excellent communicator with the ability to accurately
organize and document information while working with efficiency and effectiveness. Well-versed in the etiquette and
standards of a professional and confidential office or team setting. Skilled collaborator with the ability to build and
cultivate positive working relationships.
Time Management Data Compilation
Organizational Skills Proficient with Computers
Customer Relations Motivated and Professional
Executive Support and Scheduling Team Player
Attention to Detail Clerical Support
P R O F E S S I O N A L E XP E R I E N C E
Philidor RX Services 2014-Present
Provides pharmacy dispensing services, insurance reimbursement support, and exceptional customer services to patients and
Customer Service Representative (May, 2014- Present)
Provided an exceptional level of customer service while performing prescription intakes, as a call center customer
Established and maintained professional rapport with patients, which matched the high level of service provided
by the pharmacy
Demonstrated compassion and professionalism, while obtaining patient demographics and personal health
Answered inbound and placed outbound calls to patients, regarding their prescriptions
Serviced existing accounts, obtained orders, and determined charges for requested products
Collected customer demographics and accurately entered the information into multiple computer based
Maintained correct and comprehensive confidential documentation of all queries, in order to continuously
improve customer service experience
Managed difficulty and/or emotional customer situations in a prompt manner
Solicited customer feedback in order to improve the overall experience
Goodman Properties 2007 – 2013
Real Estate Development and Management Company with over 24 years of experience that has developed and currently owns over
140 commercial properties in the Mid-Atlantic region.
Administrative Assistant/Receptionist (January, 2007 - October, 2013)
Greeted all visitors and answered all incoming calls. Reported directly to The Director of Maintenance. This included
contacting the appropriate contractors to resolve the maintenance issues. Contacted various alarm companies to put fire
systems on test for any construction work needed to be done. Dealt with all utility companies for various work needed for
tenants. Typing of all correspondence, and filing. Scheduled all maintenance meetings and scheduled manager’s
Created or revised snow and landscaping service contracts for 140 owned properties.
Accepted and coordinated all maintenance requests from tenants.
Nancy P. Landis Page 2
Aetna 1999 – 2007
Fortune 100 US-based managed health care company specializing in health insurance and related products.
Project Control Analyst (January, 1999 - March, 2007)
Answered all incoming calls to the phone que. Verified members’ patient information and their eligibility. Certified
members for their Infertility benefits if eligible.
Precertified all inpatient and outpatient admissions to hospitals all over the United States.
Answered an average of 100 to 130 calls per shift.
E D U C A TI O N & CR E D E N TI A L S
Certificate in Business Administration -- CHI Institute (Southampton, Pennsylvania)