32 N Hamilton Street, Telford, PA 18969
Cell: (267)-230-3154
Nancy P. Landis Page 2 267-230-3154
Aetna 1999 – 2007
Fortune 100 US-based managed health care compa...
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nancylandis-Customer Service_resume1116

Published on: Mar 3, 2016

Transcripts - nancylandis-Customer Service_resume1116

  • 1. NANCY P. LANDIS 32 N Hamilton Street, Telford, PA 18969 Email: Cell: (267)-230-3154 CUSTOMER SERVICE REPRESENTATIVE Courteous | Professional | Reliable Dependable and hard-working Customer Service Professional. Excellent communicator with the ability to accurately organize and document information while working with efficiency and effectiveness. Well-versed in the etiquette and standards of a professional and confidential office or team setting. Skilled collaborator with the ability to build and cultivate positive working relationships.  Time Management  Data Compilation  Organizational Skills  Proficient with Computers  Customer Relations  Motivated and Professional  Executive Support and Scheduling  Team Player  Attention to Detail  Clerical Support P R O F E S S I O N A L E XP E R I E N C E Philidor RX Services 2014-Present Provides pharmacy dispensing services, insurance reimbursement support, and exceptional customer services to patients and physicians nationwide Customer Service Representative (May, 2014- Present)  Provided an exceptional level of customer service while performing prescription intakes, as a call center customer service representative  Established and maintained professional rapport with patients, which matched the high level of service provided by the pharmacy  Demonstrated compassion and professionalism, while obtaining patient demographics and personal health information  Answered inbound and placed outbound calls to patients, regarding their prescriptions  Serviced existing accounts, obtained orders, and determined charges for requested products  Collected customer demographics and accurately entered the information into multiple computer based applications  Maintained correct and comprehensive confidential documentation of all queries, in order to continuously improve customer service experience  Managed difficulty and/or emotional customer situations in a prompt manner  Solicited customer feedback in order to improve the overall experience Goodman Properties 2007 – 2013 Real Estate Development and Management Company with over 24 years of experience that has developed and currently owns over 140 commercial properties in the Mid-Atlantic region. Administrative Assistant/Receptionist (January, 2007 - October, 2013) Greeted all visitors and answered all incoming calls. Reported directly to The Director of Maintenance. This included contacting the appropriate contractors to resolve the maintenance issues. Contacted various alarm companies to put fire systems on test for any construction work needed to be done. Dealt with all utility companies for various work needed for tenants. Typing of all correspondence, and filing. Scheduled all maintenance meetings and scheduled manager’s appointments.  Created or revised snow and landscaping service contracts for 140 owned properties.  Accepted and coordinated all maintenance requests from tenants.
  • 2. Nancy P. Landis Page 2 267-230-3154 Aetna 1999 – 2007 Fortune 100 US-based managed health care company specializing in health insurance and related products. Project Control Analyst (January, 1999 - March, 2007) Answered all incoming calls to the phone que. Verified members’ patient information and their eligibility. Certified members for their Infertility benefits if eligible.  Precertified all inpatient and outpatient admissions to hospitals all over the United States.  Answered an average of 100 to 130 calls per shift. E D U C A TI O N & CR E D E N TI A L S Certificate in Business Administration -- CHI Institute (Southampton, Pennsylvania)

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