Nancy Nguyen
6705 Hornbeam Ct.,
Plano, TX 75023,
(469) 682-9698.
I am a highly experienced Customer Service professional &...
 Dependable
Experience
Aug 2014-Present
Customer Service, Billing & Accounting Assistant
Xmed Oxygen & Medical Equipment,...
Jun 2011- Aug 2011
Receptionist / Administrative Assistant
Farmers Insurance, Richardson, TX
 Answered to inquiries on te...
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Nancy's Resume2

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Nancy's Resume2

  • 1. Nancy Nguyen 6705 Hornbeam Ct., Plano, TX 75023, (469) 682-9698. I am a highly experienced Customer Service professional & Administrative Assistant. I am able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. I have excellent listening skills, oral and written communications, problem solving, negotiating skill, and to make decisions independently and quickly with minimal escalations. I am also comfortable and enjoy in interacting with all levels of the organization and public. I am self-motivated to stay organized and get daily and long term goals finished on time and always love to be able to help out with everyone and everything possible. I know I would be a perfect team member for you. Objective Tofind a challenging and long term position as an administrative assistant at a reputed office; which will allow me to further utilize my existing skills and enable to acquire new abilities. Skills and Proficiencies  45 wpm Typing Speed  MS Office programs  Bi-lingual (English & Vietnamese)  Planning and Scheduling  Written Communication  Customer Service Experience  Strong organizational and analytical skills  Internet Research  Telephone Reception  Excellent interpersonal skills  Office etiquette  Cash Handling  Fast learner and flexible  High self-motivation
  • 2.  Dependable Experience Aug 2014-Present Customer Service, Billing & Accounting Assistant Xmed Oxygen & Medical Equipment, Inc., Addison, TX  Provide administrative/secretarial support for the billing & accounting department such as answering telephones, assisting visitors, and resolving and referring a range of customer’s problems and inquiries  Entering transactions in to the appropriate patient’s profile  Coding, billing, and submitting claims to Medicare  Responsible for reaching a goal of $40,000-$60,000 of claims a day  Scan all paperwork into office filing system  Enter invoices for 300 technicians we receive daily  Obtain 40-50 intakes with customer’s information and repair needs  Create and sent out 25-35 service tickets totechnician by email. May 2012-Oct 2013 Module Processor Bank of New York Mellon, Richardson, TX  Opening, sorting, and performing negotiability scans of high dollar value checks  10-key 3,000-4,000 checks with the correct check amount for each transaction into the DMP system Jul 2011- Feb 2012 Beauty Advisor Walgreens, Garland, TX  Provide customer service to all customers  Responsible for maintaining the cosmetic and personal care area clean and kept products stocked  Opening and closing cash register when clocking in and out of work  Ran cash register in the beauty department
  • 3. Jun 2011- Aug 2011 Receptionist / Administrative Assistant Farmers Insurance, Richardson, TX  Answered to inquiries on telephone and directed each call to the proper department  Successfully organized appointments between employees and clients  Kept detailed messages from the person called upon, containing name, call timing and business nature  Accepted and distributed mail to proper departments Dec 209- Aug 2011 Cashier Chuck E Cheese, Garland TX  Greeted customers entering store and helping them with their needs  Handle cash counter, including credit cards  Kept work area cleaned and stocked at all times  Tally cash collected at the register and handing it to the supervisor at shift change Education 2011 North Garland High School, Garland TX High School Diploma

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