Published on: Mar 3, 2016
Transcripts - Nancy M
Nancy M Phomphackdy
5132 Eastwood Road
Mounds View, MN 55112
Self-starter that can work independently or with a team, maintain excellent written and oral
communication skills, accustomed to a fast paced environment, and able to juggle multiple tasks
simultaneously. Seeking an administrative position where I can utilize my exceptional organizational
and communication skills.
Minnesota School of Business Richfield, MN
Associate of Applied Science Graduated: June 2010
MN Oncology, Maplewood, MN February 2013 to Present
Front Desk Receptionist/Medical Records Tech
Provide administrative support across the organization
o Greeting, welcoming, and directing patients, visitors, and vendors.
o Receive and sort out daily mail deliveries and couriers.
o Maintain security by following procedures and monitoring visitor badges and visitor or
o Perform other clerical duties such as filing, photocopying, and faxing.
Check in patients for the day and collect any copays due
o Verify and update patient and insurance information that we have the most up to date
information for the patient.
o Chart message non emergent messages to the nurses so that the nurses can discuss with
the doctor about the issue and then contact the patient with the next step necessary for
Organize and prepare paperwork for scheduled CT scans by making sure the patient has current
creatinine lab result, orders are correct for the right body part for scan, and finding a comparable
scan from a previous scan to the scan being done.
o Review medical record release forms making sure everything were properly filled out
before faxing the release forms to the medical records department.
Help train coworkers on Microsoft Word, Excel, or Outlook.
Assist with setting up and mapping printers and network drives.
HealthEast Care Systems, Saint Paul, MN May 2006 to Present
Switch Board Operator/Guest Service Representative
o Operated different communication system which includes an Avaya multi-line telephone,
Vocera, and a two-way radio.
o Trained most of my coworkers by teaching them how to answer the phone, transferring the
phone call, showed them how to maneuver within Amcom software, wireless paging, and
how to page within the software.
o Created a Switchboard Operator process book for the team.
o Generated documents for the team such as phone lists and tracking logs.
o Updated information within Amcom software to make sure that the operators were giving out
the most up to date information for our callers.
o Answered internal and external calls and routed the caller to the appropriate personnel or
o Managed and called overhead emergency codes for four hospitals.
o Greet, welcome, and direct patients, visitors, and vendors by making sure they are escorted to
the properly to the patient rooms or department.
o Answer, screen and forward incoming phone calls from patients, family members, doctors, or
nurses to the appropriate destination.
o Keeping up to date by verifying outlook calendars so that patients are directed to the right