Nancy M Phomphackdy
5132 Eastwood Road
Mounds View, MN 55112
651-387-1228
nancy12341@gmail.com
OBJECTIVE
Self-starter that...
o Trained most of my coworkers by teaching them how to answer the phone, transferring the
phone call, showed them how to m...
of 2

Nancy M

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Nancy M

  • 1. Nancy M Phomphackdy 5132 Eastwood Road Mounds View, MN 55112 651-387-1228 nancy12341@gmail.com OBJECTIVE Self-starter that can work independently or with a team, maintain excellent written and oral communication skills, accustomed to a fast paced environment, and able to juggle multiple tasks simultaneously. Seeking an administrative position where I can utilize my exceptional organizational and communication skills. EDUCATION: Minnesota School of Business Richfield, MN Associate of Applied Science Graduated: June 2010 Business Administration EXPERIENCE: MN Oncology, Maplewood, MN February 2013 to Present Front Desk Receptionist/Medical Records Tech  Provide administrative support across the organization o Greeting, welcoming, and directing patients, visitors, and vendors. o Receive and sort out daily mail deliveries and couriers. o Maintain security by following procedures and monitoring visitor badges and visitor or vendor logs. o Perform other clerical duties such as filing, photocopying, and faxing.  Check in patients for the day and collect any copays due o Verify and update patient and insurance information that we have the most up to date information for the patient. o Chart message non emergent messages to the nurses so that the nurses can discuss with the doctor about the issue and then contact the patient with the next step necessary for care.  Organize and prepare paperwork for scheduled CT scans by making sure the patient has current creatinine lab result, orders are correct for the right body part for scan, and finding a comparable scan from a previous scan to the scan being done. o Review medical record release forms making sure everything were properly filled out before faxing the release forms to the medical records department.  Help train coworkers on Microsoft Word, Excel, or Outlook.  Assist with setting up and mapping printers and network drives. HealthEast Care Systems, Saint Paul, MN May 2006 to Present Switch Board Operator/Guest Service Representative o Operated different communication system which includes an Avaya multi-line telephone, Vocera, and a two-way radio.
  • 2. o Trained most of my coworkers by teaching them how to answer the phone, transferring the phone call, showed them how to maneuver within Amcom software, wireless paging, and how to page within the software. o Created a Switchboard Operator process book for the team. o Generated documents for the team such as phone lists and tracking logs. o Updated information within Amcom software to make sure that the operators were giving out the most up to date information for our callers. o Answered internal and external calls and routed the caller to the appropriate personnel or patient rooms. o Managed and called overhead emergency codes for four hospitals. o Greet, welcome, and direct patients, visitors, and vendors by making sure they are escorted to the properly to the patient rooms or department. o Answer, screen and forward incoming phone calls from patients, family members, doctors, or nurses to the appropriate destination. o Keeping up to date by verifying outlook calendars so that patients are directed to the right class.

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