NANCY TOLIVER
18350 N 32nd Street #158 480-550-2326
Phoenix, AZ 85032 ntoliver@cox.net
SUMMARY OF QUALIFICATIONS
Expertise...
EDUCATION
ConnecticutAcademyofTravel,Norwalk,CT 01/1990-01/1991
• GraduatewithcertificationinSABRE computersystems
Spacken...
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Nancy Resume 01-17-15

Published on: Mar 3, 2016
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Transcripts - Nancy Resume 01-17-15

  • 1. NANCY TOLIVER 18350 N 32nd Street #158 480-550-2326 Phoenix, AZ 85032 ntoliver@cox.net SUMMARY OF QUALIFICATIONS Expertise inall aspectsof hospitality, tourism,and travel for corporate,leisureandgroupclients.Expert inplanning andorganizing events and specialtytravel programs. Excellentcustomerservice,communication,salesand facilitationskills.Professionalexperienceasabusinessowner, corporateandleisuretravel consultant. PROFESSIONAL EXPERIENCE Nancy’s Pet Pampering, Phoenix, AZ 01/2002-Current Owner • Boardand provideddaycare for longandshort interimswithlargeclientbaseof 150 clients. • Increasedclientbaseconsistentlythrough referralsandnetworkingover an8 year period. • CPR certifiedthroughRedCross for Animals. Fur Seasons Pet Resort, Scottsdale, AZ 11/2011-09/2013 Owner • Completedmarketingandadvertisingmaterial includingpressreleasesandwebsite. • Responsibleforallemployeerelationsincludinghiring,firing, training,conflicts,schedulingandpayroll. • Handledallemployeerequestsandcustomercomplaintsatstore level throughexcellentcustomerservice. • Retained100%of existingclientandincreased25%worthnewclientbase. Discount Tire Company Inc., Scottsdale, AZ 02/1999-01/2002 CorporateandLeisureTravelConsultant • HandledVIP, international,domestic andcustomerservicerelatedissues. • Support corporategrouptravel andemployeeincentivepackages. • Provided excellentcustomerservicetoall companyemployeesbefore,duringandafter their travel. • Serviced1,100 employeesinthe corporate office. • Organizedmeetingandevents for companyfunctions. American Express Travel, Phoenix, AZ 07/1998-02/1999 CorporateTravelConsultant • HandledallGoldCarpet,international,domestic,andcustomerservicerelatedissues. • Worked on companysites suchas PhelpsDodge,ASU campusandDiscountTireCompanyInc. • Placedon-siteat Phelps-Dodge,Inc.(Phoenix,AZ) to assist three-personon-sitecorporateteam. • TransferredtoDiscountTireCompanyInc. AAA ArizonaTravel, Scottsdale, AZ 03/1993-06/1996 TravelConsultantIII • ReceivedAAA World ClassEmployeeAward within four monthsof hire. • Excelledinsalesandobtainedthe status of top salesproducerwithinsixmonthsof hire. • Served on strike-forceteam duringcomputersystems conversionfrom Sabreto Apollo providingemployee trainingandhands-onassistance.
  • 2. EDUCATION ConnecticutAcademyofTravel,Norwalk,CT 01/1990-01/1991 • GraduatewithcertificationinSABRE computersystems Spackenkill High School,Poughkeepsie,NY 09/1970-06/1974 • GraduatedwithRegentsDiploma CERTIFICATION CLIA Accredited Cruise Counselor ICTA Caribbean Destination Specialist Disney Specialist HVB Hawaiian Destination Specialist

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