P.O. Box 160 (Home) 903.429.6179
QC Department - Responsible fo...
Heartsaver First Aid
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Nancy A Newcomb Draft

Published on: Mar 3, 2016

Transcripts - Nancy A Newcomb Draft

  • 1. NANCY A. NEWCOMB P.O. Box 160 (Home) 903.429.6179 Collinsville, Texas 76233 (Cell) 972.467.3406 MANAGER/LEADER Operation Manager with experience in managing various departments within the manufacturing and distribution industries. Proven skills in process improvement, staff development and cost reduction. Customer-focused and results oriented. Known for meeting demanding customer expectations and achieving company financial performance objectives. Key areas of experience include:  Process Improvement  Production/Measurement  Contract Negotiation Reporting  Confidential Documentation  Solution Development  Diversified Environments  Cost Reduction  Restructuring  Purchasing  Staff Development  Record Retention PROFESSIONAL EXPERIENCE BLOCKBUSTER INC. (Retail/Rental), McKinney, TX 2005-2010 Operation Services Management • Responsible for all personnel activities, including annual reviews, wage and salary administration, hiring, corrective actions including dismissals for multiple departments totaling 33 directs with an annual budget of 3.6 million. DC Print Room and Document Control – 6 day 24 hour department responsible for the printing of inserts and labels up to 8.5 million feet per month. Achievements: • Developed and delivered agreed upon solutions on-time, on-budget and on-quality through procedure development and implementation, staff training, staff development and vendor negotiations. • Reduced labor cost for Document Control by more than 50% by cross training. • Improved efficiency and was able to reduce maintenance cost by 25%. • Reduced waste cost by 15% through vendor negotiations and form redesign. • Staff achieved 95% of their Objective – Development Goals. • Recovered $56,000.00 in maintenance over charges. • Initiated New Equipment Project that would have resulted in an estimated annual savings of $150,000.00. DC Hardware Support staff responsible for maintaining various equipment used in the warehouse such as scan guns, monarch printers, access points, replacement of keyboards, monitors, cables and assisting with software issues. Achievements: • Reduced annual labor cost by an estimated $50,000.00 by cross-training.
  • 2. NANCY A. NEWCOMB PAGE TWO QC Department - Responsible for the daily 6 day 24 hour auditing of 2.5 percent of daily volume per shift an annual unit volume of 17.1 Million units. Partnering with various departments and shifts within the warehouse to achieve an accuracy goal of 99.92%. Achievements: • Developed and delivered monthly measurement reports for upper management. • Partnered with various departments and shifts to achieve an annual accuracy rate of 99.90 or above for the first time in 2009. BLOCKBUSTER INC. (Retail/Rental), McKinney, TX 2000-2005 Operation Services Management Corporate Print Center - Responsible for the printing of Blockbuster’s national bi-weekly payroll consisting of 56,000 checks and direct deposits within a very tight deadline. Daily printing of A/P and Off-cycle payroll checks and various reports. 240,000 annual W2’s and the bi-weekly MAP that consisted of an annual estimated 5,200,000 clicks. Achievements: • Achieved 100% on all service levels. • Achieved accuracy goal of 99% maintaining a bank rejection of only 1%. FALCON EXPRESS (Printing Manufacturer), Dallas, TX 1999-2000 Bindery/Shipping Supervisor • Supervised staff of 15. Scheduled print requests within the bindery department, ensuring accuracy and service levels were achieved. Trained staff on bindery equipment and shipping procedures. Maintained inventory and ordered supplies as needed. Achievement: • Improved on-time deliveries from 70% to 90-95%. • Eliminated bottlenecks improving productivity. • Improved accuracy and reduced waste. MOORE DOCUMENT SOLUTIONS (Retail/Manufacturer), Dallas, TX 1995-1999 Document Center Manager • Organized work flow, staging processes for optimal productivity. • Order entry, maintained order entry database and monthly spreadsheets, provided ongoing data storage/backups. • Ordered stock and supplies, negotiated prices, coded and maintained invoices. Achievement: • Received the Gold Star award for excellence in customer service. EDUCATION/CERTIFICATIONS Aubrey High School Leadership Program - Collin County Community College Mentoring for Results Management 101 Business Writing Microsoft Office
  • 3. Heartsaver First Aid NANCY A. NEWCOMB PAGE THREE SOFTWARE APPLICATIONS Microsoft Office - AS400 - PeopleSoft - Crystal Reports COMMUNITY INVOLVEMENT • Project Manager for company sponsored employee based community/morale committee. • Served as VP of Education of a corporate sponsored Toastmasters club during which time the club achieved the Distinguished Club Award (first time in 10 year club history).

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