Name: NANTONGO JULIET
Nationality: UGANDAN
Visa status: VISIT VISA
Date of birth: 9/04/1987
Language: FLUENT IN ENGLISH
Ph...
 Handling all incoming and out-going calls from the customers and handle their
queries.
 Handling filing, scanning, faxi...
NANTONGO WAITRESS (1) (1)
of 3

NANTONGO WAITRESS (1) (1)

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - NANTONGO WAITRESS (1) (1)

  • 1. Name: NANTONGO JULIET Nationality: UGANDAN Visa status: VISIT VISA Date of birth: 9/04/1987 Language: FLUENT IN ENGLISH Phone: 0502609837 Email address: nantongojuliet1@gmail.com CAREER OBJECTIVE To work in a competitive firm that encourages innovative ideas, team spirit and hard work. I aspire to provide excellent results in all services rendered and further the goals of the company while advancing the skills that I have acquired and in Customer Relations. WORK EXPERIENCE ROCK GARDENS BAR AND RESTAURANT ( 2014-2015 ) POSITION: WAITRESS Duties and Responsibilities  To welcome the guests in a professional manner and provided information about the food, beverage menus.  To provide superior customer service and ensure all the customers are satisfied with the service.  Inform the guests of the daily special offers  To follow the guests to ensure they are comfortable and all their orders have been served  To carry out any other reasonable duties and responsibilities as assigned.  To undertake any reasonable tasks and secondary duties as assigned by the manager and supervisor like clearance and table setting.  To ensure that the place of work and surrounding area is kept clean and organized at all times.  To handle guest bills.  To monitor operating supplies and reduce spoilage and wastage. KOMATSU MACHINERY COMPANY ( 2012-2013 ) Customer Service / Front Office Desk Duties and Responsibilities  Attend to the walk in customers
  • 2.  Handling all incoming and out-going calls from the customers and handle their queries.  Handling filing, scanning, faxing, as well as typing specific documentation for the clients.  To promote the company’s Product and services on offer.  Informing customers and updating them on the new services.  Meeting the targets as per the company’s policies on sales.  Being capable of handling any emergency situation with the customers  Participate in proposals that would develop the centre and improve its service.  Capable of dealing with people with special needs and elderly citizens.  Respond to inquiries made by customers that are related to procedure and services.  To raise customer’s needs and concerns to customer service centre Direct. COMPUTER/IT PROFICIENCY & TRAINING  Proficiency use of various internet browsers and mailbox applications  Proficiency use of Microsoft word, Microsoft excel and power point and Access.  Experience in utilizing computer software including using of all computerized functions like printing, scanning, installation of word processing and operating system. SKILLS  A friendly, warm and assured personality  Ability to multi-task  A diplomatic approach to deal with difficult clients  Excellent customer service skills  Excellent communication skills EDUCATION BACKGROUND MAKERERE UNIVERSITY BUSINESS SCHOOL (2011-2012) Certificate in catering and Hotel management BULOBA SECONDARY SCHOOL (20O8-20O9) ‘ A’ LEVEL CERTIFICATE OF EDUCATION NAKULABYE HIGH SCHOOL (2004-2007) “ O “ LEVEL CERTIFICATE OF EDUCATION REFERENCES Upon request

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