NARA SUSANA GONÇALVES
PERSONAL INFORMATION
LOCATION: DUBAI, U.A.E.
E-MAIL: AMATURTRAVLRS@GMAIL.COM
AGE: 58
NATIONALITY: BR...
Christian Dior Couture, Dubai, UAE December 2010 – December 2012
Ready-to-wear (RTW) Specialist
 Warm and engaging welcom...
 Four Seasons Hotels named FORTUNE magazine’s 100 Best Companies to Work For (since
1998).
EDUCATION
 University of São ...
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Nara Goncalves_CV

Published on: Mar 3, 2016
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Transcripts - Nara Goncalves_CV

  • 1. NARA SUSANA GONÇALVES PERSONAL INFORMATION LOCATION: DUBAI, U.A.E. E-MAIL: AMATURTRAVLRS@GMAIL.COM AGE: 58 NATIONALITY: BRAZILIAN TELEPHONE: 00971507828112 LANGUAGES: FLUENT IN ENGLISH, SPANISH AND PORTUGUESE OBJECTIVES TO BE COMMITED AND ENGAGED AS A READY-TO-WEAR SPECIALIST OR MANAGER IN A DYNAMIC LUXURY COMPANY THAT PROVIDES HIGH EXPOSURE AND CHALLENGES FOR A SEASONED PROFESSIONAL AS WELL AS OPPORTUNITIES FOR GROWTH IN RETAIL AND CUSTOMER SERVICE INDUSTRY. PROFESSIONAL EXPERIENCE Christian Dior Couture, Sao Paulo, Brazil January 2013 – January 2015 Ready-to-wear (RTW) Manager  Led the opening of the first flagship store in Brazil;  Developed in a few months and enviable portfolio of clients that were amongst the wealthiest and most socially influencing in the country;  2013 top sales performer in Brazil.  Responsible for more than 30% of the total revenue generated by the boutique;  A true Dior culture builder. Deep and spread out understanding of the company culture, its craftsmanship, heritage and its vast range of products, from shoes, to dresses, to purses, to accessories, to jewelry.
  • 2. Christian Dior Couture, Dubai, UAE December 2010 – December 2012 Ready-to-wear (RTW) Specialist  Warm and engaging welcome Dior smile. Flexibly adapts to the clients’ pace, and always demonstrates real interest and curiosity about their personal lives in order to understand their wishes and to invite them to dream, treating each one as unique.  An artistic presence. Nara knows how to transform features into their benefit and to make that dream come true at the boutique, and generate cross-selling opportunities.  With her passionate Dior style and focus on detail in making the best customer experience, clients are more than happy to return and go up the ladder towards a couture dress from Paris. Nara exceeds her target when it comes to selling to returning contactable customers with a 94% rate.  2011 top sales performer at the main flagship store in the Middle East and one of the most important stores in the world for the brand. Responsible for more than 10% of the total revenue generated by the boutique;  Rewarded with a record-time promotion as Ready-to-wear Specialist personally by Catherine Lavegne, General Director Boutiques for Europe and Middle East;  Dior ambassador. Deep and spread out understanding of the company culture, its craftsmanship, heritage and its vast range of products, from shoes, to dresses, to purses, to accessories, to jewelry. De Young Gallery, San Francisco, USA May 2002 – May 2009 Curator and emerging artists discoverer  Master in hospitality and proved to have a great eye for emerging artists;  Responsible for organizing all of the temporary exhibitions for 5 years;  Organized and promoted the first urban art exhibition in the gallery. Four Seasons Hotel, Seattle, USA April 1985 – May 2001 From Assistant/Butler to General Manager in 15 years of dedicated services  Communicative professional with a warm and genuine welcome. Sincere smile and straight eye contact. Impeccable diction and education, with a nice global accent. Always demonstrates real interest and curiosity about guests’ personal lives. Immaculate personal presentation. Immediate delegation, execution and follow-up on tasks;  As an Assistant/Butler, supervised and controlled the reception, registration and room allocation of all guests. To greet guests and allocate rooms according to laid-down procedures  As the General Manager, managed the operational area in such a manner that customer satisfaction and budgeted profit margins were achieved and that a good company image is projected, thus ensuring continued growth. Cross-exposure to other departments on a regular basis.  International experience in staff training and team building: Four Season Hotels in Florence, Istanbul, New York and Tokyo.  Supervised and controlled all room service areas, ensuring that service was prompt, professional and courteous, to the standards laid down by the company and within agreed budgetary limits.  Won the “Employee of the Year // Golden Rule” award within Four Seasons USA network in 1996.
  • 3.  Four Seasons Hotels named FORTUNE magazine’s 100 Best Companies to Work For (since 1998). EDUCATION  University of São Paulo, Brazil// Nominated the best University in South America // Graduated in Economics – 1984;  Washington University, USA // Masters Degree in Art History – 2000. ADDITIONAL INFORMATION  Avid track & fielder, rower and Yoga practitioner. Exercises daily;  Bikram Yoga Teacher Graduated in 2015;  Pro-am world traveler, art collector and avid reader. PROFESSIONAL REFERENCE  Stephanie Paumier – Gucci Flagship Store Manager at the Dubai Mall and Nara’s former manager at Christian Dior at the Dubai Mall. Mobile: +971567487450

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