Narayanaswamy.P
OBJECTIVE:
Looking for a Challenging work environment which will enhance my Core skills and provide
Substa...
Narayanaswamy.P
Work Experience:
ITC InfoTech: Micros Implementation Specialist [July, 2014-Till date]
ITC InfoTech, a glo...
Narayanaswamy.P
System Admin about the Project:
Worked in Tarang Software Technologies with Client CMS (Customer Managemen...
Narayanaswamy.P
Personal Email ID narayanaswamy.p@itcinfotech.com
16/03/15 Page 4 of 4
of 4

Narayana1

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Narayana1

  • 1. Narayanaswamy.P OBJECTIVE: Looking for a Challenging work environment which will enhance my Core skills and provide Substantial Career growth with Total experience of 3.2 years in Software IT industry. Experience Summary: • Around 2.2 years of experience as a windows Administrator • Almost 1 year Experience in handling Hotel Server upgrades related to Opera PMS Application • Working on Installing and Configuring Global Property Management System for Marriott Brand • Hands on Experience on BMC tool with the information provided by the user. • Having experience on Office communicator to lync migration. • Worked as a Level 1 Technical support to end users • Hands on Experience on Active Directory • Setting up Multiple servers such as Application, Database, OXI and Interface Servers • Installation and configuration of Standby Server • Opera PMS Server swap and server Build • Installation, Testing and troubleshooting of Interfaces (PBX,CAS,POS,LDG,KEY) and Credit Card (Fuse box, Proto base, MLI, GCS) • Backing up, export, import of Schema • SSL Certificate Installation and configuration • Experience in Manual Testing & Database testing with hands on experience in Testing for Education application which is web model. • Proficiency in Business Requirement Analysis, Gathering and Software Testing. • Proficiency in Designing of Use Cases using Mercury Quality Centre. • Experience in Executing SOAP UI Tests, Web Services Testing. • Proficiency in design and development of Effective Test Cases, Test Data and Test Execution Based on business requirements and Defect Reporting. EDUCATION: Degree and Date March 2011 Institute and University Amrita University Major and Specialization B.Tech Technical expertise: OPERATING SYSTEMS WORKED ON: DOS , Windows 9x/2K/XP, Vista, Scripting Languages Known: SQL Database Oracle 10g/11g CERTIFICATION CCNA –Level 1 16/03/15 Page 1 of 4
  • 2. Narayanaswamy.P Work Experience: ITC InfoTech: Micros Implementation Specialist [July, 2014-Till date] ITC InfoTech, a global IT services company, is a fully-owned subsidiary of ITC Limited, the US$ 7 billion diversified conglomerate. ITC Limited is rated among the ‘World's Most Reputable Companies’ by Forbes magazine and among ‘India's Most Valuable Companies’ by Business Today. Customer : Micros Systems, USA [Acquired by Oracle in Sep 2013] Period : March 2014--Till Date Industry : Hotel & Hospitality Project Type : Hotel Server upgrade Environment : Oracle, Opera Role : Working as Implementation Specialist – Hotel Systems on behalf of Oracle- Micros systems About the Project: • OPERA is the MICROS property management system used in many large hotel chains worldwide, such as, the InterContinental, Carlson, Wyndham, Red Lion, and Delta. • Micros provides enterprise applications for the hospitality and retail industries software and hardware is used in the restaurant industry and primarily includes touchscreen computers for the serving staff to place orders, which are then sent to kitchen and bar printers for preparation. • Several products for hotel systems including Property Management Systems, Central Reservations Systems, and Sales & Catering software, and is often installed at the same site as MICROS point of sale systems for interface integration. • It is the successor to the popular Fidelio PMS (Property Management System). Roles and Responsibilities: • Installing and Configuring Global Property Management System for Marriott Brand. • Configuring CFRST properties (Courtyard, Fairfield Inn & Suites, Residence Inn, Springhill Suites, TownePlace Suites) for Marriott Brand. • Fresh installation & Up-gradation of Opera application with Service packs, E-Patch & Hotfix bundles. • Applying/Installing Oracle patches on Oracle 10g and upgrading from 10g to 11g. • Performing Oracle password change and Credit card encryption to provide Security updates. • Perform Interface PC Swaps, Printer configuration, GCS to Elavon Fusebox migrations. • Perform Server swaps and Opera application migration from Server 2003 to Server 2008. • Trouble shoot Opera PMS related issues and SSL certificate installations. • Backing up, export, import of Database • Installation, Testing and troubleshooting of Interfaces (PBX,CAS,POS,LDG,KEY) and Credit Card (Fuse box, Proto base, MLI, GCS) • Setting up Multiple servers such as Application, Database, OXI and Interface Servers 16/03/15 Page 2 of 4
  • 3. Narayanaswamy.P System Admin about the Project: Worked in Tarang Software Technologies with Client CMS (Customer Management Support), where are resolving the issue as per the ticket based Customer : Volvo IT CMS Period : July 2013—March 2014 Industry : IT Environment : Dot.Net Roles : Application Support Engineer Roles & Responsibilities • Hands on Experience on Active Directory • Interacting with the users and understanding the technical problems they are facing. • Logging an incident in BMC tool with the information provided by the user. • Taking remote access of the user system and solving the technical issues. • Solved technical issues like outlook, printer, login related and VPN. • Providing the required information to the users regarding any technical issues. • Worked in Office communicator to Lync migration. • Experience in providing share folder access. • Perform Server swaps and Opera application migration from Server 2003 to Server 2008. • Trouble shoot Opera PMS related issues and SSL certificate installations. Desktop Admin about the Project: Worked in Accenture as a Desktop Support Engineer for RMS (Remote Management Support), where for resolving the issue as per the ticket based by using the BMC Remedy Tool Customer : Accenture Period : Dec’ 2011—July’ 2013 Industry : IT Environment : Windows Role : Desktop Support Engineer Roles & Responsibilities: • Handling customer queries through Remote Control, Chat and Email • Complete knowledge in trouble-shooting on software applications, Desktop issues and Network issues. • Experience in Updating Antivirus, providing the admin access. • Good exposure in Solving the incidents and service requests within the priorities. PERSONAL INFORMATION Date Of birth 07-06-1990 Marital Status & Contact Information Single & Mobile No.– 9916601654 Address MEG Officers Colony, ITC Infotech Road, Jeevanahalli Bangalore-560005 16/03/15 Page 3 of 4
  • 4. Narayanaswamy.P Personal Email ID narayanaswamy.p@itcinfotech.com 16/03/15 Page 4 of 4

Related Documents