Village-Katrathal, Dis.-Sikar (Raj)
 +91 9913025100 
 Hospitality Management...
 Manage and supervise all tasks related to the daily opening of the restaurant including overseeing
the breakfast/dinner ...
 Handle guests complaints, looking into their concerns and implementing problem solving
techniques without any delay
 As...
of 3

Narendra kumar CV

Published on: Mar 3, 2016

Transcripts - Narendra kumar CV

  • 1. Village-Katrathal, Dis.-Sikar (Raj)  +91 9913025100  HOTEL/ RESTAURANT  Hospitality Management Professional having 3+ years of experience as a Service Crew Member /Front Desk Supervisor in the Food & Beverage Industry with strong skills in guest service, restaurant operations, maintenance and supervision  Excelling in supervising, training/mentoring junior staff to ensure that health and safety standards are maintained  Diligent & resourceful professional consistently meeting company standards and customer needs, thereby ensuring profitability, quality and excellent customer service  Thorough familiarity with Safety and Environmental policies and procedures with an ability to proficiently carry out the same; highly effective with problem solving skills and risk assessment; handling customer grievances efficiently  Good judgment of food quality and production with the ability to understand the impact of spoilage WORK EXPERIENCE  Sodexo Food Solutions India Pvt. Ltd Nov'14 - Present Designation: Sr. Supervisor  Hotel Royal Ascot, Dubai Feb'13 – April'14 Designation: Waiter  Long beach Marina Pvt. Ltd. Singapore May'12 – Nov'12 Designation: Service Crew Member  Mandiram Palace Hotel, India Jun'10 – Jun'11 Designation: Front Desk Supervisor  TGI Friday, Mumbai Sep'09 - Mar'10 Designation: Service Staff INDUSTRIAL TRAINING: The Gateway Hotel Ganges, India Jun'08 - Oct'08 Designation: Food & Beverage Trainee Overall responsibilities as Service Crew Member/Front Desk Supervisor AREAS OF EXPERTISE  Hospitality Management Strategies  Supervisory Management  Guest Service Operations  Customer Care Strategies  Stock Maintenance  Food and Hygiene  Problem Solving & Emergency Rectification
  • 2.  Manage and supervise all tasks related to the daily opening of the restaurant including overseeing the breakfast/dinner shift and handling all guest needs and queries  Welcome and interact with guests in a positive and friendly manner, delivering orders to the guest’s table in the dining room/lounge/pool service area using designated pivot points  Ensure that the food served is fresh and up to quality standards  Replenish the supply of clean linen, silverware, glassware and dishes in the dining room  Provide assistance during peak shift hours, performing “Side Work”, pertaining to their craft, including but not limited to seating guests, taking their orders, making suggestions for beverage choices, cleaning work areas, stocking areas, polishing silverware and folding/rolling napkins  Greet, register and assign rooms to guests checking in to the hotel; Issue room keys and deliver instructions to bellhops  Verify customers' credit and establish how the customer will pay for the accommodation  Keep records of room availability and guest accounts either manually or via the computer database  Perform simple bookkeeping activities, such as balancing cash accounts  Review accounts and charges with guests during the check out process  Contact housekeeping or maintenance staff when guests report problems  Book and confirm reservations for guests  Answer inquiries pertaining to hotel services, registration of guests as well as guest activities available in and around the city, including shopping areas, dining and eat out locations, entertainment and travel directions/modes of convenient transport as well as arranging tours and booking taxis  Record guest comments or complaints, referring customers to managers as necessary  Advise housekeeping staff when rooms have been vacated and are ready for cleaning  Deposit guests' valuables in hotel safes or safe-deposit boxes  Handle table set ups and gained knowledge of different styles of table settings for different occasions  Assist in handling banquet operations  Worked in the bar and gained firsthand experience in making various types of cocktails and mock tails with additional responsibility of maintaining the bar book
  • 3.  Handle guests complaints, looking into their concerns and implementing problem solving techniques without any delay  Assist the team in the overall efficient and smooth running of the F&B service department  Supervise and manage conference meetings, ensuring past paced, efficient and quiet delivery of services, so as to not disturb the meeting while providing top quality task accomplishment  Involve in Suggestive Selling of the services offered by the hotel, thereby increasing profitability  Complete shift audits as required and print/document updated records  Handle the lost and found spreadsheet and log all items turned-in, ensuring that all lost and found items are kept safely until claimed by their respective owners  Familiarize new employees to the work environment and its various work demands EDUCATIONAL QUALIFICATIONS B.A in Political Science, Public Administration, Hindi Literature from the Rajasthan University, 10.5 B.Sc. in Hotel Management and Tourism from the Annamalai University, India - 2010 Advance Diploma in Hospitality Management from Singapore - 2012 References Available Upon Request

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