Narendran Poyyamozhi
(469)-789-4978 |
To obtain a full...
achieve improvements
 Identified and measured Key Performance Indicator to evaluate the success of business objectives
 ...
of 2


Published on: Mar 3, 2016

Transcripts - Narendran.Poyyamozhi_2015

  • 1. Narendran Poyyamozhi (469)-789-4978 | OBJECTIVE To obtain a full time position that will challenge my technical, analytical and managerial abilities to succeed in the globalized marketplace EDUCATION The University of Texas at Dallas Dec 2015 M.S., Information Technology and Management GPA 3.58 Anna University May 2011 B.E.,Electronics and Communication Engineering GPA 3.7 CERTIFICATIONS:  SAS Data Mining and Business Intelligence  ITIL V3 Foundation  Google Analytics Individual Qualification, Google Analytics Academy  Adwords Fundamentals, Google Adwords TECHNICAL SKILLS Analysis and Reporting Tools  MySQL  Oracle 11G  SAS Enterprise Miner 9.4  Google Analytics  SAP Business Objects  Tableau 9.0.3  QlikView 11.20  Excel (Pivot,Vlookup,Solver)  MS Visio  MS Access  ServiceNow  BMC Remedy Languages  C  C++  R  JavaScript  VBA  Python  HTML  CSS Expertise  Data Analysis  Reporting  Problem Solving  Process Design WORK EXPERIENCE (3.5 years) Fiserv, Irving, Texas May 2015-Aug 2015 Monitoring and Process Improvement Analyst Intern  Created business strategy reports and analyzed reports to develop insights that assisted process manager in making process improvement decisions  Studied the process in place and researched the market scenarios to ideate better processes  Analyzed production issues related to Monitoring Systems Health, Error messages and Batch operations, and worked closely with customers to ensure problem resolution  Evaluated results from monitoring web logs, reports and systems tools to ensure the system operates within acceptable ranges Tata Consultancy Services, Chennai,India Business Process Developer Jan 2013 – May 2014  Created operational reporting and alerting in MS Excel, VBA, SQL and Tableau for managing day to day operations and performance metrics.  Collaborated with business leaders to identify and define business process improvements, and provided methods to
  • 2. achieve improvements  Identified and measured Key Performance Indicator to evaluate the success of business objectives  Contributed as a developer in Remedy Upgrade project, an upgrade from Remedy 7.0 to Remedy 7.6  Designed and developed Forms, Filters, Filter guides, Active Links for automatically creating and updating tickets  Stabilized client’s test and production environment to maximize productivity Business Systems Engineer Aug 2011 – Dec 2012  Facilitated UAT and Regression testing with third party vendors and the client  Analyzed the incident data to identify root cause and developed problem management strategies to resolve them  Created configuration management processes to track enterprise hardware and software Controlled Items (CIs) in Configuration Management Database (CMDB)  Worked on ad-hoc change requests requested by the team on SQL and Oracle 11g databases, operating systems  Planned and coordinated outages, enhancements and upgrades with different technical and testing teams to make changes as part of change management process for continuous delivery ACADEMIC PROJECTS Business Intelligence model using SAS Miner  Evaluated the data using different data mining techniques to come up with appropriate data  Analyzed and processed the data using different models to predict the outcome  Used decision tree and regression analysis to find the best model to predict the outcome. Advanced Business Intelligence  Predicted the customer retention rate and the success rate of a product trial using advanced business techniques and distributions such as Poisson and Gamma with the help of the Base SAS tool Data Management  Developed a database using MySQL for an investment management company to maintain track of the organization’s employees, the transactions and the foreign exchange currency rates Web Analytics  Collected and projected the data in the dashboard for a blog that was self-created  Analyzed the collected data using features such as segments, filters and created reports Data Visualization using Tableau  Gathered requirement for reports and designed KPI’s based on the business requirement  Designed the reports and simplified overhead calculations using calculated fields feature  Created real time dashboards and in-memory data connected dashboards  Included features like: quick filter formatting, story points, Visual data window handling, excel and text file connector  Generated a variety of real time charts as required by the KPI’s, enabled by dynamic imports of various datasets Systems Analysis and Project Management  Incorporated SDLC methodology for process and deliverables.  Prepared project memo and charter, Work Breakdown Structure, requirement document, UML Modelling, software design, testing and user interface design Software Project Management  Implemented a software project management plan using Microsoft Project Professional 2013 and analyzed managerial implications of problems like start-up bugs over-allocation of resources and strict budget constraints

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