Name: - Naresh Kumar Gaur
Contact No: - 9910090098 , 09462863906,
Address : - Plot No: - 95/9, Vasant Kunj.
New Delhi,
Ema...
 Providing support to Blackberry Services & Airtel data services of level 1 & 2.
 Providing support to all devices .
 J...
 Easy to diagnose issue, troubleshooting and repair.
 Technology deployment.
 Customer service.
 Networking Skills:-( ...
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Naresh_Kumar_Gaur New resume

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Naresh_Kumar_Gaur New resume

  • 1. Name: - Naresh Kumar Gaur Contact No: - 9910090098 , 09462863906, Address : - Plot No: - 95/9, Vasant Kunj. New Delhi, Email: nareshgaur25@gmail.com  Career Objective  To work in association with professional groups who offer me the opportunity for career advancement and professional growth. To work in a stimulating environment where I can apply & enhance my knowledge, skill to serve the firm to the best of my efforts.  Working Experiences  Working AtAirtel Bharti Ltd under DenaveIndiaPvt Ltd fromNov. 2014to till date. Profile: Customer Relationship Officer on (Airtel Own Retail Store) Gurgaon.  Job Responsibility  Handle Retail and sales of Airtel COCO stores and Customer Satisfaction.  Provide total Type of support related to the Data services and s  Working as a Customer Relationship Officer ( CRO)  Providing solutions to customer at frontend desk.  Resolving customer queries data and data services related of Mobility & Telemedia working with different teams.  Achieving sales target.  Handling escalation of different products of Airtel.  Productivity as per the target  Company Name: Max Mobility Pvt. Ltd ( Bharti Airtel ) Gurgaon .  Current Functional Area: Data and device Support  Profile: Customer Support engg.  Current Location: New Delhi  Duration: Nov 2012 – Nov 2014  COMPANY BRIEF:  Max Mobility is a consumer and enterprise mobility solutions company. From first innovation of self- refreshing live ticker on the mobile platforms to the award- winning Child and bus tracking solution, our trendsetting products have become indispensable for millions of users.  PROJECT DESCRIPTION: Project: Airtel Blackberry Client: Bharti Airtel Designation: L1 Engineer
  • 2.  Providing support to Blackberry Services & Airtel data services of level 1 & 2.  Providing support to all devices .  JOB RESPONSIBILITIES: Providing support to problems e.g. Software issues in the device and integrating email ids of exchange, lotus and all other email accounts domain. Troubleshooting handhelds and problems occurring in integrating BES email accounts. Troubleshooting for data services e.g. like connectivity issues of 2G & 3G Services.  Blackberry software and hardware support for VIP, Platinum and Solitaire Airtel users.  Data card (Airtel) and Mobility support for I phone, Nokia , Samsung and all smartphones.  Data service support, configuration of user email account (BES and BIS).  Software up gradation and synchronization.  Data backup support  Handling the Delhi NCR Escalated cases which is not resolved by airtel customer care for Data and Blackberry Process  Handling the SOUTH DELHI ZONAL DATA SUPPORT and Device Support.  Providing all types of configurations settings with all types of handsets.  Working with Latest BlackBerry os 10, BES SERVER 10, Blackberry OS 7.1 , Blackberry Desktop Manager 7.1 and Blackberry Enterprise Server 5.0  Providing all types of troubleshooting and connectivity solutions related to Data and Blackberry.  Company Name :- DATA INFOSYS Ltd. Jaipur (Rajasthan) (BSNL- Bharatsync Technologies Pvt Ltd.)  Time Period 18/07/2011 to Nov. 2012  Designation Technical Support Executive  Job Responsibility To provide total Blackberry and technical support on all devices (via Emails & Phone)  Company Name :- Tele-Performance (Vodafone Delhi Process) In Jaipur  Time Period 6 Months experience  Designation Technical Support Executive (Blackberry Support) in Vodafone Process.  Job Responsibility To provide total tech support on Blackberry and technical support on all devices(GPRS, IPHONE ,OUTLOOK ,DATA CARDS (via Emails & Phone)  Technical Strengths  Mobility Part.  BIS and BES related issues (blackberry and I phone).  Software part and hardware part (Blackberry, I phone, Nokia, Samsung etc.)
  • 3.  Easy to diagnose issue, troubleshooting and repair.  Technology deployment.  Customer service.  Networking Skills:-( Update Software , Data Transfer , all Troubleshooting done in BB,)GPRS system & G.P.S System Knowledge  Good knowledge of WIFI connectivity and configuration in phone.  Good command on BLACKBERRY devices.  Convenient with GPRS settings on iPhone, Android & Windows mobile phones.  Computer part  Familiar with any operating system (windows XP , windows 7, windows 8, mac)  Trouble shooting system issues(software and hardware).  Configuration and implementation.  Integration and installation support.  Configuration of MS Outlook.  Professional Qualification:-  “A” Level from “DOEACC” University New Delhi.  Pursing “MBA” in IT Management from SMU.  Academic Qualification  Bachelor of Arts with 56 % from Rajasthan University, Jaipur in 2007 to 2010.  10+2 with 62% from Rajasthan Board, Jaipur in 2005 to 2006.  Work Strength :-  Have basic computer knowledge (Microsoft Office 2003 & 2007, internet etc.)  Fast Learner & can mould easily in any environment.  Go-getter  Target oriented  Enthusiastic & Optimist  Good Communication skills.  Self-disciplined and having a positive attitude  Keen to learn new technologies  Personal Details Name : Naresh Kumar Gaur Father’s name : Mr.Radhey shyam Gaur Date of Birth : 29-Nov-1989. Marital Status : Unmarried Linguistic Status : Hindi & English. Hobbies : Interaction with new people. Strength : Punctual, Discipline & confident. Declaration: I hereby state that the all information’s furnished above is true of the best for my regards. (NARESH GAUR)

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