Naseema Begum Ismail_Resume
Published on: Mar 3, 2016
Transcripts - Naseema Begum Ismail_Resume
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Naseema Begum Ismail
Cross, Prakruthi Township, Horamavu Agara, Babusaab Palya,
Kalyan Nagar Post, Bangalore - 560043
Mobile: (91) 9591677111 Email: firstname.lastname@example.org
LinkedIn Profile -
An experienced professional with over 12.5 years of extensive exposure in Sourcing and
Procurement domain. Possess diverse experience working across global procurement
In-depth subject knowledge on procurement with proven skills in Category Analysis, Sourcing
Strategy, Strategic Sourcing, Spend Analysis, Market Analysis, RFx and Reverse auction
Management, Bid evaluation, Supplier negotiation, Contract Negotiation and Management and
Supplier performance management.
Working Knowledge of procurement tools like SAP, eSourcing, SRM, eCM, PMT, BOND, COLT,
SFD, PCT, CDA.
Performed the role of a Buyer, Sourcing Specialist, PSSC
Sourced indirect goods and services for: IT, HRM and BSS.
IT procurement which includes Hardware, Software (New and annual maintenance
contracts), Network and Telecom, IT End user care, IT Time Hire.
HRM and BSS which includes Time Hire, Recruitment, Training, Travel, Meeting and
Event planning, Hospitality.
Specialties: Negotiation Skills, Stakeholder Management, People Management, Vendor Management,
Project Management, Change Management, Client Presentations.
Company: Philips India Limited, Bangalore
Project and Sourcing Specialist - Expert 11th
May 2011 - Present
Working as Sourcing and Project Specialist – Expert mainly supporting Human Resources
and Mobility (HRM), Business and Strategic Services (BSS), and Information Technology
(IT), Real Estate and Industrial commodities and services.
Performing Spend and Payment Term Analysis report, Negotiation of Contractual and
Commercial terms and sign off contracts with Rate cards, Hosting RFx (RFI, RFP, RFQ and
eAuctions) events and Supplier Relationship Management for PAN India. Responsible to
closely work with Philips Global Procurement Team on replicating the global procurement
practices and compliance in India. Also working towards developing competencies.
Preparations of Spend, Payment Terms and PO Compliance Analysis report for PAN
Negotiation on cost and payment terms for every-spend for the commodities managed,
Manage spend independently (including savings identification and execution of contract
Actively supportsdefinition and deployment ofCommodity Strategy Development (CSD)
Spend cleanup, payment terms correction and PO compliance at PAN India.
Consolidation of spend with Tier1 and Tier2 global suppliers to reduce supplier database
and blocking suppliers not in use
Supplier relationship and performance management
Approve Shopping Carts and New/change Vendor account creations for PAN India.
Responsible for timely payment to suppliers and Individuals
Train and obtain access to new team member on procurement applications, tools and
Host monthly presentations on performance and best practice sharing with global
Periodically update Philips Procurement Guide with current suppliers, spend limit,
contract status, and process change.
Manage relationship with the customers and stakeholders proactively
Leads (complex) projects within Indirect Material and Services team
Identifies improvement opportunities and translate these as specific projects.
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Responsible to solve escalations related to area of Tactical and operations with internal
and external stakeholders and Partners.
Company: Accenture Services Private Limited
Sourcing Specialist – Assistant Manager 14th
January 2010 – 10th
Worked as a Sourcing Specialist, preparing Spend Analysis, Market Analysis, executing RFx and Spot
Buy. Also handled Supplier Performance Management to identify opportunities for improvement on
Supplier Performance and recommend action plan to supplier/s to achieve sustainable cost reductions
and performance improvements.
Preparation of Spend Analysis/Price variance analysis with the Spend Data of the
Preparation of Market Analysis
Preparation of the Operational Excellence documentation (SIPOC, HLPM, Process MAP
(using Visio), RACI, Cause & Effect,Data Collection Plan,FMEA,and VisualManagement)
for Spot Buy and Supplier Performance Management (SPM)along with mobilization team
and periodically update the same.
Key contact person in handling Supplier Performance Management.
Handling Spot Buy requests through the Quadrem tool.
Client Presentations on floor and on conference calls.
Company: Infosys BPO Limited
Sourcing Specialist – Team Lead 23rd
July 2008 – 14th
Worked as a Sourcing Specialist, responsible for driving and leveraging procurement activities which
includes handling end – end sourcing for Services (Professional Services, Business Consultancy and IT
(Software) Licenses, Renewals and Maintenance). To identify opportunities for improvement, cost
savings and recommend courses of action to achieve sustainable cost reductions and performance
Creating procurement strategy based on demand management, volume and market
Creating commodity strategy
Preparing RFx (RFP, RFQ and RFI)
Coordinating with suppliers to float an RFx
Evaluation of tenders, proposals and quotations
Preparing negotiation strategy
Conducting negotiations (Commercial and Contractual)
Preparing contracts and managing the same.
Company: IBM India Private Ltd.
Procurement Professional Apr 2005 – July 2008
Worked as a Sourcing Hub Buyer for ANZ region, handling Technical and Professional Services.
Primary interface with internal clients, IBM suppliers and procurement staff for IT contracting services.
The role encompasses the recruitment and extension of IT contractors through IBM approved suppliers
for nominated client areas.
Process all the Req. Trackers sent by the Ops Team
Review existing Contractor list to find any cases that may be linked to wrong FRC Code
Calculate PCT Savings for each month and Load into PCT
Coordinate UL/EMO Sampling
Create new supplier Profile in the SFD
Negotiating rates with suppliers
Liaise with Internal Customer and Supplier
Periodically audit unassisted PO’s
Co-ordinate with IPC operations Buyer
Review CPC Transactions
SMU- Request for adding new suppliers in CAAPS and updating existing supplier details
Generating and analyzing Quarterly spend reports for all Contracts in COLT
Monitor actions required for Contract amendments/ raising CDA
Aged PO management with Internal Clients.
Previous Role in IBM:
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Worked as Procurement Specialist supporting all procurement applications providing end to end
solutions to both IBM internal and external clients.
Provide support on IBM web based procurement applications to both internal IBMer’s
and external suppliers based in US and Canada.
To support Requester/User for clarifications and queries related to procurement of
Ensuring customer satisfaction in liaison with job roles such as the sourcing buyers,
operations center buyers, accounts payable and suppliers.
Responsible for implementing best practices with an objective to maintain cost
effectiveness and quality of the team.
Provide incremental training to team members with a goal to improve overall
performance; assign and track tasks as necessary.
Updating and maintaining supplier records for all central sourcing functions.
Maintain a High Level of Core performance delivery, ensuring full implementation of
documented policies, procedures and best working practices
Monitor compliance of the team with basic Business Control Guidelines e.g.: WST,
Workstation Security etc.
Perform root cause analysis in case of escalations and take steps to improve the
robustness of the process.
Supporting the Procurement, Accounts Payable and Supplier Relationship
Management activities for the external client Colgate Palmolive
Starting with the pilot batch provided the necessary strength and support to stabilize
Company: Citi Shelters, Bangalore
Customer Support Representative June 2004 to Nov 2004
Mapping client’s requirements and coordinating in developing and implementing
processes (phone, mail and chat) in line with the guidelines specified by the client
Implementing quality improvement measures for continual improvement in the
services, ensuring higher customer satisfaction matrices.
Resolving escalated grievances and queries of clients on a day-to-day basis.
Preparing MIS Reports to apprise top management of the routine business
operations and assist in critical decision-making process.
Company: Software Solutions Integrated Limited
Administrator cum Accountant May 2003 to May 2004
Overseeing office administration, logistic support, personnel management etc. for
smooth business operations.
Supervising all administrative tasks like maintenance of office premises, arranging
meetings and Seminars in schools and colleges.
Liaised with Head office (operations department) and ensure timely supplies of
Co-coordinating intermediary day-to-day activities at the office and updating the
top management of the same.
Assisting in preparation of feasibility reports, profitability sheets, monthly & annual
reports and account reports.
Maintained Accounts Receivables, collections, cash flow and operational expenses.
Maintaining records of payments, book keeping functions, petty cash and
coordinating day-to-day banking transactions.
Single handedly worked, representing Procurement to legal in BEN project (Organisation split
management) issuing letters on company split, executing contracts with all impacted suppliers and
sending out communications on Split effective date to all suppliers.
Travelled Australia to undergo training of IT sub-contracting council for sourcing activities.
Transitioned the Accounts Payable process from United States for the external client Colgate-
Awarded ‘BRAVO’ IBM recognition certificate for best performer of 2006.
Attended Innovation and Presentation Skills workshops sponsored by IBM which have helped me
Awarded Individual Extra Miler Award by Infosys in 2008.
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Received three RAMP Spot Awards from Infosys for commercial and contractual negotiations and
achieving savings in three consecutive months, March, April and May 2009.
Underwent the Supplier Performance Management and Spot Buy Process Training, prepared the
Operational Excellence (OE) Documentation as per the Accenture Standards and successfully
completed the OE assessment conducted by the Accenture OE Team before going live on Projects.
Six Sigma - Green Belt project trained
Lean Foundation trained
Influencing and Networking Skills training completed
Good Communication skills
Excellent problem solving skills and a self-starter
Actively offers support to others to achieve the team/project goals
IT Proficiency and Other Skills
Proficient in Microsoft Office – Outlook, Visio, Project Management, Word, Excel, Access,
Accounting Software (Tally 6.3)
Diploma in Internet Programming
(Internet Fundamentals, HTML, VB-Script, Linux, C++, UML)
B’ Com from First Grade College affiliated to Bangalore University in 2003
Pursuing CPSM from IIMM Bangalore
Pursuing Logistics and Supply Chain Management course from IACT Global Education Pvt
Date of Birth : 21st July 1982
Marital Status : Married
Nationality : Indian
Languages : Fluent in English, Kannada, Hindi, Tamil and Urdu
Passport Number : F6833883
Visa Status : Possess 10 years of US B1 visa
REFERENCES ARE AVAILABLE UPON REQUEST