____________________________________________________________________________
Nashona K. Thompson
6028-131 McDaniel Lane, C...
Nashona K. Thompson
Senior/Lead Technician, 40hrs/wk
Sygnetics, Inc., Service Disable Veteran Owned Business Jan 2015 – Oc...
Nashona K. Thompson
 Managed and maintained employment personnel and training files.
 Initiated and processed new perman...
Nashona K. Thompson
 VMware vSphere Client
 HP Service Manager
 Airwatch Console
 Citrix Servers
 Cisco
 e-Service
...
Nashona K. Thompson
Volunteerism/Committees and Organizations:
 Tabernacle Baptist Church – Multimedia Ministry and IMPAC...
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Nashona Thompson - Technical Resume-2-12-16

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Nashona Thompson - Technical Resume-2-12-16

  • 1. ____________________________________________________________________________ Nashona K. Thompson 6028-131 McDaniel Lane, Charlotte, NC 28213 Mobile: (706) 631-2921 Email: nashonath@yahoo.com _____________________________________________________________________________ Summary of Qualifications:  Results driven Computer Support Professional with 25+ years of computer software and technical support experience.  Possess expertise in the efficient coordinating and managing of daily departmental operations, knowledgeable handling of computer related processes and successful resolution of problematic issues.  A motivated self-starter with the ability to excel in fast-paced environments, ability to be productive in respect to time-sensitive matters, and the ability to maintain a high level of integrity regarding highly confidential matters and projects, and high level of customer service interactions.  Possess above average communications and interpersonal skills, strong organizational skills, listening and questioning skills, and an analytical aptitude. Education: A.A.S, Data Processing, Minor in Business Programming, Community College of Philadelphia, Philadelphia, PA, December 1996 Professional Experience: Services Support Rep 2 – L1 Agent 40+hrs/wk Oct 2015 – Present Unisys Corporation  Respond to and resolve customer requests, in relation to break-fix issues, software, hardware, mobile devices and network operations connectivity and difficulties.  First Level telephone and other media contact support.  Accurately document calls and incidents in Service Now ticketing system  Maintain data accuracy in the contact management system  Assign incidents and requests to the correct support group  Routed more complex issues to L2 and resolver groups customer support.  Act as a single point of contact on incidents and problems logged  Perform appropriate diagnostics to initiate problem management workflow process  Provide clients with a reference number for their incident/request  Maintain and managed accounts in Active Directory (public and shared), group/distribution lists, and mailboxes, ensuring appropriate rights and permissions.  Discover and document process and procedures which need to be published to the team or on the Knowledgebase.
  • 2. Nashona K. Thompson Senior/Lead Technician, 40hrs/wk Sygnetics, Inc., Service Disable Veteran Owned Business Jan 2015 – Oct 2015  Image new computers by formatting with required government domains and other information independently (Department of Veteran Affairs - Augusta, GA, Columbia, SC, and Biloxi, MS site locations).  Update computer systems with required software applications for each user.  Remove old computers and accessories and Install new computers and accessories as required.  Provide desk-side support on how to access old and new software applications and documents.  Create and maintain accounts in Microsoft Exchange and Active Directory (temporary and permanent) folders (public and shared), group/distribution lists, and mailboxes, ensuring appropriate rights and permissions  Diagnose customer reported incidents of Information Technology.  Identify technology problems, determined accuracy and relevance of information and use expert judgment to generate and evaluate alternatives and to make recommendations.  Routed more complex issues to Tier 2 and Tier 3 customer support.  Inventory personal computers, monitors, printers and other peripherals using the Intermec CK30 handheld scanner.  Educated and assisted associates as needed with the operation of their new personal computer.  Practiced a high level of confidentiality in the course of my work. Customer Service Associate, Human Resource Assistant, 40+hrs/wk Morgan Thermal Ceramics Jul 2011 – Oct 2014  Provided administrative support for the Environmental Health and Safety (EH&S) department and administrative and Human Resource support for the Human Resource department.  Provided customer service, product support for any shipping, scheduling, and/or manufacturing issues.  Provided account support on new accounts and existing accounts via the account credit department.  Practiced a high level of confidentiality in the course of my work. Operations Administrative Assistant, 40+hrs/wk Schenker Logistics Nov 2009 – Dec 2010  Provided administrative support for the General Manager, and Operations Manager.  Created and generated monthly reports using KRONOS, and Microsoft Excel.  Managed and maintained the Time Management System via KRONOS Global Workforce Central for approximately 300 employees.  Overseen the distribution, completion, and collection of attendance sheets, time off requests, shift swaps, and Human Resource related forms.
  • 3. Nashona K. Thompson  Managed and maintained employment personnel and training files.  Initiated and processed new permanent and temporary employee with new KRONOS Identification numbers with finger scans and manually update the information in the system.  Educated and assisted associates as needed with the operation of KRONOS time management system.  Planned and organized the process of badge distribution for all new and current associates with the Security office.  Provided technical support to the General Manager and Operations.  Served as a liaison between associates, management, and the customer.  Managed and maintained the Schenker Logistics PPE supplies and Office supplies for the Augusta site.  Managed daily operations and process bi-weekly, time for exempt and non-exempt associates and weekly time for temporary associates to ensure accurate payroll processing.  Recommended new or modified work methods, management processes to resolve issues.  Practiced a high level of confidentiality in the course of my work Office Specialist, Human Resource Benefits Assistant I, 40+hrs/wk Medical College of Georgia Apr 2006 – Sep 2009  Assisted students and faculty with using PULSE (Personalized Universal Live Student Environment) and WebCt Vista.  Assisted staff and faculty as needed with the processes of WebCt Vista, WebXtender, GroupWise, Banner 7 and Crystal.  Created and generated reports using WebXtender, Banner, Crystal, Microsoft Excel and Quick Base.  Educated staff and faculty on the operation of computer devices, software applications and forms.  Provided technical support to the Associate and Assistant Dean and other faculty.  Provided administrative support for the Office of Student Affairs and Assistant Dean.  Overseen the distribution, completion, and collection of course grades, class rosters, curriculum inventory reports, and course offering forms.  Ensured student compliance with clinical agency requirements.  Coordinated and overseen student registration.  Managed student records.  Served as a liaison between students, faculty, and campus student service departments.  Designed, organized and distributed monthly electronic student newsletter.  Assisted with student recruitment activities.  Recommended new or modified work methods, management processes to resolve issues.  Practiced a high level of confidentiality in the course of my work. Technical Proficiencies Include:  ServiceNow (SNOW)  Active Directory  Systems, Applications and Products (SAP Symphony and Legacy systems)  Entrust Identity Guard
  • 4. Nashona K. Thompson  VMware vSphere Client  HP Service Manager  Airwatch Console  Citrix Servers  Cisco  e-Service  SCCM (System Center Configuration Manager)  Microsoft Exchange via Veterans Affairs IT environment  User Driven Installation (UDI) wizard  CDM Quickbase  AS 400 (JDE Systems)  Oracle SunGard Banner 7  KRONOS Global Workforce Central 5.1  Adobe Acrobat 6.0, 7.0, and 8.0 Professional  Oracle PeopleSoft  QuickBase  WIMBA Blackboard Collaboration  Crystal Enterprise 10.0  Macromedia Dreamweaver 8  Tegrity 2.0  PULSE (Personalized Universal Live Student Environment)  Microsoft Office Suites (Word, Excel, PowerPoint, Publisher, Lync & Outlook) and various industry specific applications. Specific Areas of Expertise Include:  Provide hardware/software support for employees, employers, users and customers  Provide technical support and customer support for employees and employers using Word, Excel, PowerPoint, and other required software.  Maintained, monitored, and created system databases  Email handling and Portal design  Installed, removed, tested, and troubleshoot software and hardware required for personal computers  Perform initial setup of personal computers  Liaison for vendors, and contracted companies  Systems administrator for HR and Payroll Systems  Type 45 wpm Certifications and Clearance:  Federal HIPAA Certification: Department of Veterans Affairs  Privacy Security Rules of Behavior: Department of Veterans Affairs Office of Information & Technology (OI&T) Security: Date, 2014 / 2015  Background, Full Investigation Accepted Adjudication: Date: January 2015  Federal Security Clearance: Department of Veterans Affairs, NACI (National Agency Check with Investigation)
  • 5. Nashona K. Thompson Volunteerism/Committees and Organizations:  Tabernacle Baptist Church – Multimedia Ministry and IMPACT Team Ministry  Morgan Thermal Ceramics Safety Committee  Morgan Thermal Ceramics Events Committee  Medical College of Georgia Privacy & Security Compliance Sub-Committee  Medical College of Georgia Podcast & iTunes Communication & Training Team  Medical College of Georgia School of Nursing Staff Council  Medical College of Georgia School of Nursing Scholarship Committee  Medical College of Georgia School of Nursing Alpha Upsilon Phi Leadership Committee  Medical College of Georgia School of Nursing Convocation Committee  University Hospital Miracle Mile Walk  Ronald McDonald House – Plane Pull

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