NASRIN ACTAR
2541 23 street, Astoria, NY 11102
Home: 3472889446 • Cell: 3472889446
nazyactar@yahoo.com
Driven Supervisor s...
CUNY Brooklyn College, Brooklyn, NY, USA
BUSINESS MANAGEMENT
Scheduling
Research
Training
Administration
Customer Service
...
of 2

nasrin actar Resume 2

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - nasrin actar Resume 2

  • 1. NASRIN ACTAR 2541 23 street, Astoria, NY 11102 Home: 3472889446 • Cell: 3472889446 nazyactar@yahoo.com Driven Supervisor skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. Retail inventory management Conflict resolution techniques Accurate cash handling Team management Store opening and closing procedures Floor set design MS Office proficient POS systems knowledge Schedule management Shipping and receiving Problem resolution Advanced mathematical aptitude Deadline-oriented 11/2012 to Current BABIES R US Union Square, New York Supervisor Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Cashiered with two cash registers at once in tandem to maximize customer flow. Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Progression from Cashier, Moved Up to Cashier Lead, Guest Service Leader and promoted to a Supervisor Responsible for scheduling cashiers and making sure the busiest moments were properly staffed.Responsible for cashier discipline and rewarding exceptional performance.Responsible for training cashiers once a week on new products and procedures. Reorganized the sales floor to meet company demands. Design and implemented customer satisfaction metrics. 11/2010 to 10/2012 BABIES R US New York, NY Back Office Assistant Managed the receptionist area, including greeting guest and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Received and screened a high volume of internal and external communications, including email and mail. Money handling – from money transports and providing change for the registers, to daily account reconciliation. 2013ASSOCIATE OF ARTS: LIBERAL ARTS KingsBorough Community College, Brooklyn, NY, USA LIBERAL ARTS 2017BACHELOR OF ARTS: BUSINESS MANAGEMENT SUMMARY HIGHLIGHTS EXPERIENCE EDUCATION
  • 2. CUNY Brooklyn College, Brooklyn, NY, USA BUSINESS MANAGEMENT Scheduling Research Training Administration Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Investigated and analyzed client complaints to identify and resolve issues. Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Cash handling, Cashier, cash registers, closing, Conflict resolution, credit, customer satisfaction, Fluent in English, Hindi, inventory management, MS Office, POS, Problem resolution, receiving, Retail, Sales, scheduling, set design, Shipping, Supervisor, tandem, Team management, phone, Urdu ACCOMPLISHMENTS SKILLS

Related Documents