Business Process on Cloud
Enhancing Client Value
Who says having your head in the cloud is a bad thing ?
Anantha Radhakris...
Cool Technology
2 2
3
Cloud – The BPM Business Models
Cloud is redefining the way BPM services are delivered and consumed.
Traditional Approac...
4
For an ANZ subsidiary of a Leading Global Staffing Solutions Organization, an integrated Back to
Front office Solution, ...
5
Income Tax Centralized Processing Center was set up to process efiled returns for the whole of
India. Quick processing, ...
© 2013 Infosys Limited, Bangalore, India. All Rights Reserved. Infosys believes the information in this document is accura...
of 6

NASSCOM BPM Summit 2013 - Session 6b - Business Process on Cloud - Enhancing Client Value - Anantha Radhakrishnan

Published on: Mar 3, 2016
Published in: Technology      Business      
Source: www.slideshare.net


Transcripts - NASSCOM BPM Summit 2013 - Session 6b - Business Process on Cloud - Enhancing Client Value - Anantha Radhakrishnan

  • 1. Business Process on Cloud Enhancing Client Value Who says having your head in the cloud is a bad thing ? Anantha Radhakrishnan 18th Sep 2013
  • 2. Cool Technology 2 2
  • 3. 3 Cloud – The BPM Business Models Cloud is redefining the way BPM services are delivered and consumed. Traditional Approach Captive SSC / BPO (1:1 model) SaaS / BPO (1: many cloud model) BPOC BPaaS with SaaS (Many : Many Model) Business Platforms (ERPaaS + SaaS + BPaaS)
  • 4. 4 For an ANZ subsidiary of a Leading Global Staffing Solutions Organization, an integrated Back to Front office Solution, automating the Payroll-to-Invoicing process on a Cloud-based Infosys Business Platform model Business Outcomes Engagement Business Platform Model (Integrated IT and BPM Transformation – Case Study 1) Managed Services • Payroll Accuracy of 99.5% (from ~80%), Customer and Contractor retention uplift of 4%-6% • Reduced Revenue leakage and Topline improvement by 6% -8% • Improved Cash Flows by 40% • Co-Created a Next-Generation Contractor and Customer Portal, with a 360 Degrees Business and Operations view • Integrated IT and BPM , fully managed services Cloud-based model • Business Outcomes- based, Capex-to-Opex , Variable Pricing model 4
  • 5. 5 Income Tax Centralized Processing Center was set up to process efiled returns for the whole of India. Quick processing, timely disposal of refund claims and focused customer service were the main aims of the project. Business Outcomes Engagement Business Platform Model (Integrated IT and BPM Transformation – Case Study 2) Managed Services • Processed around 46 Million IT records till date over past 4 years • Out of 2.86 crore registered users, ITD CPC has served 1.57 crore in FY2013. This is around 55% of assesse base and more than 90% of assesse registered on e-filing site • Prior to CPC- Average 217 days and Post CPC – Average 66 days. • Dedicated call center working 12 hours a day. • Intimations giving clear information on the computation made and highlighting differences if any. • Proactive communication on all the stages of the life cycle of a return filed with ITD. 5 • Build – Own - Operate – Transfer (BOOT) model where Infosys builds all the systems and processes for processing Income Tax returns . • A true blue conversion of Capex into Opex project with the client incurring no front end Capex and paying only for transactions conducted on his behalf
  • 6. © 2013 Infosys Limited, Bangalore, India. All Rights Reserved. Infosys believes the information in this document is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the proprietary rights of other companies to the trademarks, product names and such other intellectual property rights mentioned in this document. Except as expressly permitted, neither this documentation nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, printing, photocopying, recording or otherwise, without the prior permission of Infosys Limited and/ or any named intellectual property rights holders under this document. Thank You

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