De-Risking Business: Protection of
Confidential Data is a Key Corporate Priority
September 17, 2014
Everest Group is a leading global services advisory
firm
We serve enterprises, service providers, and service enablers
...
Problem statement | The BPS industry lacks consistent standards
for protection of Confidential Information
 There is a ...
BPS Industry Code of Conduct
 Treat confidential information as a
Proprietary & Confidential. © 2014, Everest Global, I...
Protection of Confidential Data
Session panelist
Peter Bendor-Samuel
CEO, Everest Group
Moderator
Proprietary & Confi...
Proprietary & Confidential. © 2014, Everest Global, Inc. 6
Learn more
Download
Everest Group’s complimentary report
BP...
Dallas (Headquarters)
info@everestgrp.com
+1-214-451-3000
New York
info@everestgrp.com
+1-646-805-4000
Toronto
cana...
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NASSCOM BPM Summit 2014 : Panel Discussion De-Risking Business: Protection of Confidential Data is a Key Corporate Priority: - Peter Bendor Samuel, Founder & CEO, Everest Group

Presentation by Peter Bendor Samuel, Founder & CEO, Everest Group in NASSCOM BPM Summit 2014
Published on: Mar 3, 2016
Published in: Business      
Source: www.slideshare.net


Transcripts - NASSCOM BPM Summit 2014 : Panel Discussion De-Risking Business: Protection of Confidential Data is a Key Corporate Priority: - Peter Bendor Samuel, Founder & CEO, Everest Group

  • 1. De-Risking Business: Protection of Confidential Data is a Key Corporate Priority September 17, 2014
  • 2. Everest Group is a leading global services advisory firm We serve enterprises, service providers, and service enablers Overview Range of services Strategy Consulting and research services to turn insights into decisions Subscriptions Research reports, data sets, and customized tracking services 1. We focus on shareholder return 4. We take the 10-year view Proprietary & Confidential. © 2014, Everest Global, Inc. 2  More than 20 years of experience advising Global 1000  Recognized for positioning clients for the next generation of global services − combination of deep insights, strategic decision-making approaches, and implementation expertise  Distinctive combination of consulting and research capabilities  Over 1,000 engagements, covering IT and business processes  Rich data sets and subscription research based on over 75 business processes, 150 service delivery locations, 500 Global In-house Centers (GICs), 100 service providers, and 18,000 outsourcing contracts Implementation Consulting services to capture value from decisions Resources Webinars, research, and blogs We lead clients from insight to action. 3. We do original research 2. We come with an open mind 5. We help clients take the right first step
  • 3. Problem statement | The BPS industry lacks consistent standards for protection of Confidential Information  There is a lack of clarity regarding what constitutes Confidential Information  Providers feel pressured to share as much information as possible to demonstrate competence during sales cycles  Providers also feel exposed to inadvertent disclosure of their intellectual property by enterprise buyers  Advisors may unwittingly be contributing to the industry tension by demanding extensive information when assisting buyers in the procurement process The potential for the inadvertent disclosure of Confidential Information in the BPS industry is an industry-wide issue Proprietary & Confidential. © 2014, Everest Global, Inc. 3
  • 4. BPS Industry Code of Conduct  Treat confidential information as a Proprietary & Confidential. © 2014, Everest Global, Inc. 4 valuable asset  Honor and respect confidential information obligations  Ask only for the information necessary to make decisions  Identify and protect items deemed confidential  Disclose no confidential information without the expressed permission of the information source  Communicate to the affected party regarding incidents where confidential information may have been inappropriately disclosed BPS Industry Code of Conduct
  • 5. Protection of Confidential Data Session panelist Peter Bendor-Samuel CEO, Everest Group Moderator Proprietary & Confidential. © 2014, Everest Global, Inc. 5 Bill Huber Managing Director Alsbridge Dusan Jovanovic Managing Director, Marsh Global Analytics Rohit Kapoor CEO, EXL
  • 6. Proprietary & Confidential. © 2014, Everest Global, Inc. 6 Learn more Download Everest Group’s complimentary report BPS Code of Conduct: A Shared Solution for Protecting Confidential Information bit.ly/BPSCodeofConduct Become Certified Contact ITsqc to learn about training and certification www.ITSqc.org Bill Hefley, Director bhefley@itsqc.org
  • 7. Dallas (Headquarters) info@everestgrp.com +1-214-451-3000 New York info@everestgrp.com +1-646-805-4000 Toronto canada@everestgrp.com +1-647-557-3475 London unitedkingdom@everestgrp.com +44-207-129-1318 Delhi india@everestgrp.com +91-124-284-1000 Stay connected Websites www.everestgrp.com research.everestgrp.com Twitter @EverestGroup @Everest_Cloud Blogs www.sherpasinblueshirts.com www.gainingaltitudeinthecloud.com

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