COLLABORATING TO CONQUER – INDUSTRY INTERVENTION TO SECURE HIRING PRACTICES BPO Summit 5th September 20...
Executive Summary• Strengthen the integrity of the recruitment process• Proactive collaboration across 17 companies in...
Project Charter Strengthen the integrity of the recruitment process for Charter ...
Scope and Framework Minimum Prevention Prevention ...
Proposed Solution: Documentation Standards for Hiring & Onboarding• Standard set of Minimum Documentation for On-boarding•...
Prevention of ImpersonationAssessments• All Assessments/Interviews to be conducted in presence of company recruiter• Face ...
Prevention of External FraudsCommunity Sharing of information ( Restricted to the participating companies)• Fraudulent Rec...
Maximizing NSR Potential• Effective industry platform for enhancing the integrity of the recruitment process• Over 750,000...
Summary• Significant progress made at the BPO industry level to strengthen the integrity of recruitment process o Sta...
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NASSCOM BPO Summit 2012: Special Session - Pari Sadsivan

Published on: Mar 3, 2016
Published in: Business      Technology      
Source: www.slideshare.net


Transcripts - NASSCOM BPO Summit 2012: Special Session - Pari Sadsivan

  • 1. COLLABORATING TO CONQUER – INDUSTRY INTERVENTION TO SECURE HIRING PRACTICES BPO Summit 5th September 2012 1
  • 2. Executive Summary• Strengthen the integrity of the recruitment process• Proactive collaboration across 17 companies in the BPO industry• Approach: o Standardization o Technology enablement o NSR support of the end to end recruitment process o Build up of the BPO industry ecosystemo Proposed Solution o Consistent set of documentation for on-boarding o Mitigation of impersonation o Enhanced support of NSR o Mitigation of external fraud• Majority consensus among the participating companies on proposed solutions• Ongoing Governance to monitor the implementation / sustainability of the proposed solutions and growing the number of participants. 2
  • 3. Project Charter Strengthen the integrity of the recruitment process for Charter the BPO industryParticipating CompaniesAccenture, Bank Of America, Capgemini, Cognizant, Convergys, DELL, Fidelity,Genpact, HCL, IBM, Infosys, Metlife, RBS, TCS, EXL, WNS, WiproCORE TEAMExec. Sponsor Pari Sadasivan (India Delivery Leader – IBM GPS)Project Champion Mohit Thukral (Global Business Leader – Genpact)Project Leader Amit Jagga (Talent Acquisition Leader – IBM GPS)Project Office NASSCOM / IBM 3
  • 4. Scope and Framework Minimum Prevention Prevention Documentation Effective of Of Requirement for NSR Tools Impersonation External Frauds Hiring IBM Genpact HCL NASSCOMLeads Fidelity EXL Metlife NSDL Standardize a minimum set of Enhance Establish documentation for processes to strategies to hiring & on- mitigate arrest /minimizeGoal Statement Enhance NSR boarding across candidate market / external Industry Impersonation fraudStructured approach with clear objectives and ownership 4
  • 5. Proposed Solution: Documentation Standards for Hiring & Onboarding• Standard set of Minimum Documentation for On-boarding• Background Verification – Prior / Post on-boarding (Mandatory for International and Optional forDomestic Customer) o Minimum of 80% of the check to be conducted within 45 days from joining, Remaining 20% of the checks to be performed no later than 90 days from joining• Ex-Employee Details Verification Benefits Results/Outcomes to date • Reduced risks • 95% consensus from the participating • Improved quality of workforce organizations • Increased ease of employability • Simplified process 5
  • 6. Prevention of ImpersonationAssessments• All Assessments/Interviews to be conducted in presence of company recruiter• Face to Face or technology enabled interview to have visibility to candidate with one assessor other than therecruiter for > 90% hiresOnboarding• Photo verification at the time of Onboarding Benefits Results/Outcomes to date• Reduced risks • 90% consensus from the participating• Improved quality of workforce organizations• Reduced costs• Lower Attrition 6
  • 7. Prevention of External FraudsCommunity Sharing of information ( Restricted to the participating companies)• Fraudulent Recruitment Agencies : Sharing information on fraudulent recruitment agencies• Candidates: Sharing of References post resignationOrganization level Actions against Fraudulent Parties posing as Recruiters• All Organizations to take legal action against fraudulent external recruiters issuing fake offer letters andcharging money• NASSCOM collaborating with organizations to create awareness against such fake recruiters and agencies,amongst students/masses through media Benefits Results/Outcomes to date • Reduced risks • In progress • Improved quality of workforce • Reduced costs • Lower Attrition 7
  • 8. Maximizing NSR Potential• Effective industry platform for enhancing the integrity of the recruitment process• Over 750,000 registered and growing• Posting of employee information in NSR requires resolution / clarification of Employer-employee confidentiality agreement• Collaborating with NASSCOM to address potential legal challenges 8
  • 9. Summary• Significant progress made at the BPO industry level to strengthen the integrity of recruitment process o Standardization o Enablement of technology o Expansion of NSR to support an end to end recruitment process• Benefits Benefits Minimum Impersonation External Frauds Effective Documentation Prevention Prevention NSR Tools Process Integrity a a a a Reduced risks a a a a Improved quality of workforce a a a aEase of employability a a Lower Attrition a a a Reduced costs a a a Simplified process a a• Robust Industry wide Governance o Track implementation and sustainability o Implement continuous improvement interventions o Grow the list of participating companies 9
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