Global Sourcing – Future Shift
NASSCOM India Leadership Forum 2016
Bob Rosetta
Managing Director, Global Head of Citi’s Re...
• Evolution of Global Sourcing
• Future Shift
• GIC (Global In-house Centers)
• Robotic Process Automation
• Regulatory Fo...
Evolution of Global Sourcing
The right outcomes with the right person in the right
place at the right time with the right ...
Evolution of Global Sourcing
 From Cost Arbitrage to Innovation and Sustainability
 Location Strategy based on Talent Av...
Global In-house Centers
Building Sustainable Competitive Advantage for the
company
GICs – Back in the limelight
 Transformation from ‘just another service provider’ to Innovation centers
 Talent is the k...
Robotic Process Automation
The robots are coming!
RPA – The Game changing Efficiency Driver
 Enhanced scalability, greater accuracy, improved compliance and reduced cycle ...
Regulatory Focus
The New Normal
Regulatory Focus – The New Normal
 Regulators have strong opinions and high expectations on data protection and access
 ...
Take aways
Successful delivery is the best salesman
Take aways
Enablers
▲ Innovation rather than cost
▲ Demonstrate strategic thinking rather
than ‘order taking’
▲ Leverage b...
NASSCOM IFL 2016: Global Sourcing – Future Shift
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NASSCOM IFL 2016: Global Sourcing – Future Shift

Global Sourcing – Future Shift By Robert Rosetta, MD and Global Head - Resource & Location Strategy, Citigroup
Published on: Mar 3, 2016
Published in: Technology      
Source: www.slideshare.net


Transcripts - NASSCOM IFL 2016: Global Sourcing – Future Shift

  • 1. Global Sourcing – Future Shift NASSCOM India Leadership Forum 2016 Bob Rosetta Managing Director, Global Head of Citi’s Resource & Location Strategy
  • 2. • Evolution of Global Sourcing • Future Shift • GIC (Global In-house Centers) • Robotic Process Automation • Regulatory Focus • Take aways Agenda
  • 3. Evolution of Global Sourcing The right outcomes with the right person in the right place at the right time with the right skills and at the right price! -Too much to ask?
  • 4. Evolution of Global Sourcing  From Cost Arbitrage to Innovation and Sustainability  Location Strategy based on Talent Availability, Cultural Fit, Capabilities & Productivity  Proactive, risk based Governance focused on delivering value with metrics, feedback loop and culture of shared objectives  Large outsourcing deals (e.g. 5 year contracts for ADM) are likely in the past. The future will demand shorter, flexible deals that play to the needs of the customer and strengths of the supplier Less is often more
  • 5. Global In-house Centers Building Sustainable Competitive Advantage for the company
  • 6. GICs – Back in the limelight  Transformation from ‘just another service provider’ to Innovation centers  Talent is the key. ‘What success looks like’  Targeted approach to work that is ‘Core’ to the company’s success – Competitive Advantage – Intellectual Property – Regulatory Sensitive – Complex and Iterative  Creation of Global Delivery Networks with GICs and Suppliers each playing to their strengths – ‘Sign on the Door’ Ownership and Accountability drives growth and sustainability
  • 7. Robotic Process Automation The robots are coming!
  • 8. RPA – The Game changing Efficiency Driver  Enhanced scalability, greater accuracy, improved compliance and reduced cycle times to deploy  Commercial models will need to incorporate more than just ‘Gain Share’ to incent disruption and value creation  ‘Human only’ processes will reduce as machine learning evolves further  BPO engagements will need to come up with value propositions to make it worthwhile for customers to not simply automate their own.  All sustainable Sourcing Contracts should have RPA as an integral clause RPA is not a question of “if” anymore but a question of “when”
  • 9. Regulatory Focus The New Normal
  • 10. Regulatory Focus – The New Normal  Regulators have strong opinions and high expectations on data protection and access  Increased frequency of scrutiny and deeper level of review  Need for a strong ‘Third Party Management’ process  Expense of Regulatory Oversight should drive Supplier Consolidation – More cost effective to have fewer suppliers with scale  Quality of compliance to customer’s regulatory needs will be a key factor during supplier selection Highest level of compliance to regulations has to be a shared goal
  • 11. Take aways Successful delivery is the best salesman
  • 12. Take aways Enablers ▲ Innovation rather than cost ▲ Demonstrate strategic thinking rather than ‘order taking’ ▲ Leverage business and industry knowledge to add value ▲ Partner with GICs to share knowledge ▲ Build capabilities to effectively partner us in new initiatives like RPA Derailers ▼ Focus on lowering cost by lowering talent quality ▼ Focus on sales rather than delivery ▼ Rigid contracts ▼ Lack of alignment with customer objectives Tomorrow (noun): a mystical land where 99% of all human productivity, motivation and achievement is stored.

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