Doors closed…
1400 hrs
IndiGo Standard
Time
In pursuit of excellence
29th January, 2015
Strictly Private and Confidential
Promises
made…
Promises kept!
Let’s recap
India Amongst the Largest and Fastest
Growing Economies Globally
Domestic RPKs have grown at 1.6x multiple of real GDP gro...
Low Aircraft Penetration –
Huge Market Opportunity
Annual Domestic Seats per Capita
Source: CAPA.
Rail to Air Substitution
Supportive of Demand
Substitution from rail to air
8,421
million
58
million
< 1% of rail
passenge...
What is my one
big objective
Low cost = Low
quality
What will my
customers pay for
IndiGo stands for three things
Low fares
On-time
Courteous,
hassle free
service
There is no 99.99%
in safety
Are we low cost
or
low fare
Getting the basics right
From Boringly
consistent to
Passionately
consistent!
Consistency in…
Every flight
Every day
Every hour
Every customer
We have a frequent flier
program and it’s
called…
Reliability!
SOPs - the foundation
that keeps us safe
Practice not till
you get it right…
but till you just can’t
get it wrong!
Innovation
Are you keen to learn
and change some
things in yourself every
year?
Or do you feel it’s too
late to change?
Who is our
competition
Our competition
is who we were
yesterday!
Against all odds,
our will to win comes
from within us!
IndiGo Continues to Grow while
Rest of the Industry Stagnated
Source: DGCA.
What are our
biggest risks
Complacency
Arrogance
Complacency
Do you take ownership
of your work and that of
your team?
Or do people need to
chase you to drive
results?
Have you started
accepting mediocrity?
If yes, what will you
do about it? If yes,
where have you started
compromising?
Arrogance
Are you satisfied with
your work product and
that of your team?
Is your department
and your work product
error-free?
If not, why are you
satisfied?
Integrity
Why do you hide when
things go wrong?
But don’t refuse credit
when things go right?
The only way
to fly high is to
stay grounded!
Never let ego come
in the way of wisdom
How do we deal
with the rising
complexity
Simplicity is the
antidote to complexity
Obsessed with simplicity
Type of airplanes
Type of engines
Type of spare parts
Type of training
Class of passengers
One an...
How am i the
‘I’ in IndiGo
Power to make a change
Each one of us needs to
further the spirit of IndiGo!
The difference
between the
Best of Efforts and the
Best of your Ability
Chasing dreams
The year ahead…
1planes
8
Delivery of NEOs
New GTF engines
650
Cross the
mark
employees
20001
Cross
00million pax
1
Cross
Challenges…
some old, some new
540new IndiGo
pilots
540new IndiGo
pilots
180new Indian
pilots
540new IndiGo
pilots
180new Indian
pilots
60new expat
captains
540new IndiGo
pilots
180new Indian
pilots
60new expat
captains
300new JFOs
000new flight
attendants
1
600new AOCS
colleagues
001new AMEs
Continuing education.
New ifly facility.
Launching My 6E
World
Living hassle-free
Alumni
portal Flying
mothers
Creché
SLT
portal
Flexible
flying
You are never alone
at IndiGo!
We will double in
size in 60 months
What is our role
Our role is far above
and beyond our job!
Find your center and stretch!
We have a simple goal
Become a
world class
airline
Employee of the year
Process
Entries chosen
from 2014
employees of the
month by their
respective HODs
– 36 entries
First round
Shortlist create...
Pre-final nominees
Baishaly Ghosh
ArchanaGurung
Chhavi Munjul
RituparnaBanerjee
TanweerGhouse Sajjad
Pravinamirthraj
KishoreKumar
Shikha Yada...
Vishal Rampal
Sumit KumarMohammad Anisur
Anjani John
Fayaz Ahmed
Mubarak Ali
Suraj
Sulfat Majeed
Final nominees
Baishaly Ghosh
Archana Gurung
Chhavi Munjul
Rituparna Banerjee
IFS, CCU
Tanweer
Ghouse Sajjad
Pravinamirthraj Kishore
Kuma...
Lawrence Gomes
Sanjoy Chakraborty
Shivani Sharma
Tanmoy Adak
AOCS,CCU
Being nominated for showing extraordinaryconcern for...
Being nominated for going many extra miles for a passenger who was a complete
stranger and was grieving the death of his f...
Being nominated for showing empathy not just by words but actions to a lady who was to
receive the dead body of her young ...
Being nominated for showing his presence of mind and quick action which prevented
major damage to the aircraft and subsequ...
Being nominated for showing spontaneity and concern for a colleague which ensured
that the loader escaped with no major in...
Being nominated for saving a person’s life on a roadside who was getting fits and had to
be given first aid.
Sulfat Majeed...
And the employee
of the year is…
NASSCOM ILF 2015: In pursuit of excellence by Mr. Aditya Ghosh
NASSCOM ILF 2015: In pursuit of excellence by Mr. Aditya Ghosh
NASSCOM ILF 2015: In pursuit of excellence by Mr. Aditya Ghosh
NASSCOM ILF 2015: In pursuit of excellence by Mr. Aditya Ghosh
NASSCOM ILF 2015: In pursuit of excellence by Mr. Aditya Ghosh
NASSCOM ILF 2015: In pursuit of excellence by Mr. Aditya Ghosh
NASSCOM ILF 2015: In pursuit of excellence by Mr. Aditya Ghosh
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NASSCOM ILF 2015: In pursuit of excellence by Mr. Aditya Ghosh

NASSCOM ILF 2015: In pursuit of excellence by Mr. Aditya Ghosh
Published on: Mar 5, 2016
Published in: Internet      
Source: www.slideshare.net


Transcripts - NASSCOM ILF 2015: In pursuit of excellence by Mr. Aditya Ghosh

  • 1. Doors closed… 1400 hrs IndiGo Standard Time
  • 2. In pursuit of excellence 29th January, 2015 Strictly Private and Confidential
  • 3. Promises made… Promises kept!
  • 4. Let’s recap
  • 5. India Amongst the Largest and Fastest Growing Economies Globally Domestic RPKs have grown at 1.6x multiple of real GDP growth(1) India’s long-term growth fundamentals continue to be robust Source: EIU and CAPA. (1) Average based on CY2003 to CY2013.
  • 6. Low Aircraft Penetration – Huge Market Opportunity Annual Domestic Seats per Capita Source: CAPA.
  • 7. Rail to Air Substitution Supportive of Demand Substitution from rail to air 8,421 million 58 million < 1% of rail passengers FY2013 Passengers Increasing Disposable Income Changing Consumer Preference Large Market Potential
  • 8. What is my one big objective
  • 9. Low cost = Low quality
  • 10. What will my customers pay for
  • 11. IndiGo stands for three things Low fares On-time Courteous, hassle free service
  • 12. There is no 99.99% in safety
  • 13. Are we low cost or low fare
  • 14. Getting the basics right
  • 15. From Boringly consistent to Passionately consistent!
  • 16. Consistency in… Every flight Every day Every hour Every customer
  • 17. We have a frequent flier program and it’s called… Reliability!
  • 18. SOPs - the foundation that keeps us safe
  • 19. Practice not till you get it right… but till you just can’t get it wrong!
  • 20. Innovation
  • 21. Are you keen to learn and change some things in yourself every year? Or do you feel it’s too late to change?
  • 22. Who is our competition
  • 23. Our competition is who we were yesterday!
  • 24. Against all odds, our will to win comes from within us!
  • 25. IndiGo Continues to Grow while Rest of the Industry Stagnated Source: DGCA.
  • 26. What are our biggest risks
  • 27. Complacency Arrogance
  • 28. Complacency
  • 29. Do you take ownership of your work and that of your team? Or do people need to chase you to drive results?
  • 30. Have you started accepting mediocrity? If yes, what will you do about it? If yes, where have you started compromising?
  • 31. Arrogance
  • 32. Are you satisfied with your work product and that of your team?
  • 33. Is your department and your work product error-free? If not, why are you satisfied?
  • 34. Integrity
  • 35. Why do you hide when things go wrong? But don’t refuse credit when things go right?
  • 36. The only way to fly high is to stay grounded!
  • 37. Never let ego come in the way of wisdom
  • 38. How do we deal with the rising complexity
  • 39. Simplicity is the antidote to complexity
  • 40. Obsessed with simplicity Type of airplanes Type of engines Type of spare parts Type of training Class of passengers One and only one IndiGo!
  • 41. How am i the ‘I’ in IndiGo
  • 42. Power to make a change
  • 43. Each one of us needs to further the spirit of IndiGo!
  • 44. The difference between the Best of Efforts and the Best of your Ability
  • 45. Chasing dreams
  • 46. The year ahead…
  • 47. 1planes 8
  • 48. Delivery of NEOs New GTF engines
  • 49. 650 Cross the mark
  • 50. employees 20001 Cross
  • 51. 00million pax 1 Cross
  • 52. Challenges… some old, some new
  • 53. 540new IndiGo pilots
  • 54. 540new IndiGo pilots 180new Indian pilots
  • 55. 540new IndiGo pilots 180new Indian pilots 60new expat captains
  • 56. 540new IndiGo pilots 180new Indian pilots 60new expat captains 300new JFOs
  • 57. 000new flight attendants 1
  • 58. 600new AOCS colleagues
  • 59. 001new AMEs
  • 60. Continuing education. New ifly facility.
  • 61. Launching My 6E World
  • 62. Living hassle-free
  • 63. Alumni portal Flying mothers Creché SLT portal Flexible flying
  • 64. You are never alone at IndiGo!
  • 65. We will double in size in 60 months
  • 66. What is our role
  • 67. Our role is far above and beyond our job!
  • 68. Find your center and stretch!
  • 69. We have a simple goal
  • 70. Become a world class airline
  • 71. Employee of the year
  • 72. Process Entries chosen from 2014 employees of the month by their respective HODs – 36 entries First round Shortlist created by all HODs collectively –14 entries Pre-final round Final round Further shortlist by all HODs collectively – 7 entries
  • 73. Pre-final nominees
  • 74. Baishaly Ghosh ArchanaGurung Chhavi Munjul RituparnaBanerjee TanweerGhouse Sajjad Pravinamirthraj KishoreKumar Shikha Yadav Marina Barot Esha Kapoor HridoyJyoti Gayan Riyant Dash Mukesh Sharma Lawrence Gomes Sanjoy Chakraborty Shivani Sharma Tanmoy Adak Alisha Drego Farheen Bardai SupriyaPatil SyedAmtul Alisha Drego Madhavi Chiguru Iffath Anjum Bhagyashree Rana Deepika Sondhi LuckyMehta PayelBhattacharajee Garima Awasthi PriyankaPaul
  • 75. Vishal Rampal Sumit KumarMohammad Anisur Anjani John Fayaz Ahmed Mubarak Ali Suraj Sulfat Majeed
  • 76. Final nominees
  • 77. Baishaly Ghosh Archana Gurung Chhavi Munjul Rituparna Banerjee IFS, CCU Tanweer Ghouse Sajjad Pravinamirthraj Kishore Kumar Flight Operations, MAA Beingnominated fornotlimitingtheirworktocabinservicesbuttrulylooking afterthepassengersin thetrue senseofthe word.Theynot onlyprovided emotionaland financialsupportbut alsoplayedthe partofrealguardianangels.
  • 78. Lawrence Gomes Sanjoy Chakraborty Shivani Sharma Tanmoy Adak AOCS,CCU Being nominated for showing extraordinaryconcern fora family on flight 6E 458 on 21st August, 2014 who losttheir infant. They tried toprovidetreatment for the child but failing that they went an extra mile in providing the support andextra care tothe grieving family.
  • 79. Being nominated for going many extra miles for a passenger who was a complete stranger and was grieving the death of his father. They provided financial support and assistance in ensuring that the passenger was able to perform the last rites. Alisha Drego Madhavi Chiguru Iffath Anjum Bhagyashree Rana Deepika Sondhi IFS, HYD IFS, DEL
  • 80. Being nominated for showing empathy not just by words but actions to a lady who was to receive the dead body of her young son. Lucky Mehta Payel Bhattacharajee Garima Awasthi Priyanka Paul IFS, DEL IFS, CCU
  • 81. Being nominated for showing his presence of mind and quick action which prevented major damage to the aircraft and subsequent losses to the company by preventing grounding of the aircraft. Sumit Kumar Engg, BOM
  • 82. Being nominated for showing spontaneity and concern for a colleague which ensured that the loader escaped with no major injury. Took prompt action of stopping the conveyor belt and getting the belt cut. Mohammad Anisur AOCS, HYD
  • 83. Being nominated for saving a person’s life on a roadside who was getting fits and had to be given first aid. Sulfat Majeed Engg, HYD
  • 84. And the employee of the year is…

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