414 Summer Crossing, Sandy Springs, GA 30350
 404.556.3959
Professional Summa...
Natalie Joy Pierce 404.556.3959
Sports Related Experience
 2014 Designed The Best of The Best ...
Natalie Joy Pierce 404.556.3959
Medical Professional Experience
The Hand&UpperExtremityCenterof...
Natalie Joy Pierce 404.556.3959
coordination with Paces Plastic Surgery. Entered prior authoriz...
Natalie Joy Pierce 404.556.3959
Patient Coordinator/Billing and Coding
Consulted with patients ...
Natalie Joy Pierce 404.556.3959
o Extensive knowledge with cranioplasties, free fibular procedu...
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Natalie Joy Pierce CV Sports 2015

Published on: Mar 3, 2016

Transcripts - Natalie Joy Pierce CV Sports 2015

  • 1. NatalieJoyPierce 414 Summer Crossing, Sandy Springs, GA 30350  404.556.3959 Professional Summary Extremely motivated individual ready to start my career in sports. I am interested in photography, media, all recruiting aspects for football, working directly with the players in football as well as any other aspect or opportunity available. I have been working alone in connection with several top contacts to learn all aspects of college football and early recruiting from rising 8th graders on. I have volunteered at most every event at The University of Georgia or attended and ended up helping when needed since season end of 2014, which includes photographing events, helping out with registration of candidates for the events and camps at The University of Georgia. I also have volunteered photographing a 7 on 7 camp with FSS and several camps put on by Everett’s Sports Marketing in Georgia. Past Expericence in Healthcare Highly experienced Administrative Assistant & Senior Medical Secretary within the medical community, experienced in Orthopedic Surgery, Plastic and Reconstructive Surgery, Surgical Oncology involving multiple forms of cancer related diagnosis’s, Neurosurgical experience, Dermatology, OBGYN, workers compensation patients, legal matters as well as outpatient ambulatory surgical centers with 23 hour overnight stay. Knowledgeable with prosthetics’, amputee assistance, cancer assistance, patient satisfaction and care involving patient needs and much more. Well versed in anatomy, physiology, and medical terminology, maxillofacial plastic surgery, oral and orbital cancers, sarcomas with all anatomy as well as breast, melanoma, angiosarcoma, squamous cell carcinoma, Moh’s procedures, and other cancer specialties. Extensive knowledge in hospital and physician billing. Excellent telephone manner and patient service skills. Very effective in developing solid professional working relationships with staff, nurses, physicians, and patients. Knowledgeable in Lifeport placements for patients prior to chemotherapy, records management, and general office skills, including style typing and letter formatting. Additional Talents includes working directly with athletes and injuries , patient care post op as well as aspects of college football programs and rehab. Areas of Expertise Office Management Customer/Patient Service Patient Scheduling Employee Training Patient Records Management Marketing Billing and Coding Surgical Inventory Management Safety and Compliance Education Medical Terminology Customer Loyalty and Satisfaction Problem Solving Planning and Organizing Physician Reimbursements Travel Arrangements Procedures with State License Ambulatory Surgery Centers Private Practice Revenue Technical Skills Microsoft Office Suite Medical Manager Practice Point Manager Nextech/Advantix/Sourcemed 10-Key Calculator ECP Billing QuickBooks Adobe Software MedTech IDX system Power Chart Lotus Notes Millenium Surginet EEMR GPR Scheduling Software Kronos; Time & Attendance
  • 2. Natalie Joy Pierce 404.556.3959 Sports Related Experience  2014 Designed The Best of The Best Bulldawgs Players & Fans on Facebook only for UGA athletes, coaches, family of our athletes especially the football program, as well as Instagram named The Best of the Best UGA & on Twitter I am @BULLDAWGNATIVE  2014 The purpose of designing this group was mostly for UGA football Players, coaches, family & all positive fans to have somewhere they can read all the positive posts about our football team and the players and coaches skills and not have to see any negative information on themselves I started this in 2014 and since then I’ve attended several Everett’s Marketing Football Camps with UGA players, mini camps, 7 on 7 camps, signing day for 2015 and Dawg Night 2015 at The University of Georgia, all as volunteering for the experience to move forward with my dream in sports  Attended and photographed Ray Drew’s Everett’s Sports Marketing Camp in Roswell Ga. Aaron Murray, Ray Drew and several others were involved in this event.  February 28, 2015 Attended Todd Gurley Signing at Dave n Busters in Duluth Ga. (observed only, I do not participate in having anything signed)  March 21, 2015 Attended and photographed Hudson Mason and Michael Bennett’s Everett Sports Marketing Camp in Roswell Ga and Photographed camp  April 11, 2015 Photography of Game Day at UGA 2015, as well as being introduced to our football players and families and coaches  May 31, 2015 Attended, photographed as well as involved with Tony Ballard with Fundamentally Sports Inc. Roswell, Ga. Participants including Rivals Football. Met many 5-star and 4-star football players. This is a non- profit organization.  June 6, 2015 Attended and participated in MRFC15 (Mark Richt Football Camp) as well as connected with most of UGA coaches as well as players assisting camp. Knowledge of playing and positions from each coach  June 13, 2015 Attended and assisted with The 7 on 7 mini camp at UGA, along with Byron De’Vinner whom is a Mentor, Offensive Line Coach, Former College Athlete and Motivational Speaker. At this event I was honored to be able to help out in the registration process as well as a many others. Interacted with the media as well as coaches of University of Georgia.  I have been active as well with the director of the Army Bowl, Erik Richards in communication and events.  Honored to have people with all football programs have faith in me, truly an honor  Photographed all aspects of Dawg Night 2015 at The University of Georgia as well as assisted in helping candidates and players from Woodward Academy and various other schools.
  • 3. Natalie Joy Pierce 404.556.3959 Medical Professional Experience The Hand&UpperExtremityCenterofGa October 22,2013-July 2015 Administrative Assistant/Billing/Workers Comp advocate to Dr. Joshua Ratner  All Administrative Assistant duties for Dr. Joshua Ratner  All credentialing duties, renewal of license, updating CAQH and maintaining all renewals  Handling all Legal matters pertaining to workers compensation patient’s as well as any other attorney matters, Depositions and expert witness for Dr. Joshua Ratner  Main contact between Concentra (Advanced Medical Specialists) and Dr. Joshua Ratner for all patients seen at Concentra or Children’s Healthcare  Travel to several offices for clinic per week  All billing matters referring to Dr. Joshua Ratner’s patients, A/R, Insurance verification, Workers Compensation approvals, Charge Entry for all surgeries and clinic patients for Dr. Joshua Ratner  As well as covering (On call) for other physicians in our practice when needed for Administrative Coverage including Dr. Gary Lourie and Dr. Jeffery Klugman PeachtreeBuckheadSurgeryCenter Sept 9, 2013- Oct 3, 2013 Secretary  PRN work for new surgery center, assisted with all duties getting the Surgery Center established as well as state licensed procedures.  Worked with all areas of the surgery center involving details on starting up an Ambulatory Surgery Center  Helped with each step, contractors, venders, rep's, accounts created, services needed, obtaining contracts or consignment options and more  Experienced in surgical forms for all areas, preop, operating room, anesthesia, pacu, discharge, etc  Worked along with the practice that owns the surgery to uniform procedures and protocols  Talent in editing forms and implementing them into the practice PlasticCosmetic&LaserSurgicalPractice June 4, 2013- July 19, 2013 (PRN/ Temp Work) Patient Care Coordinator to Triple Board Certified Facial Plastic Surgeon  Worked alongside of a Triple Board Certified Plastic Surgeon  Assisted in all consultations with patient’s and upcoming surgery candidates  Scheduled all surgeries with affiliated facility locations  Assisted in clinic with post op and follow up care, assisting nursing staff as well as surgeon  Worked back log of lost patient’s  Brought back lost revenue towards practice affiliated with patients  Served as main contact for surgeon’s practice involving patient’s, surgeries, executive connections and travel arrangements EmoryHospitalClinicMidtownCampus; Atlanta,Ga. June 22, 2009 - Aug 1, 2012 DEPARTMENT OF PLASTIC SURGERY AND SURGICAL ONCOLOGY Senior Medical Secretary/ Admin to multiple surgeons listed below  Dr. Erica Anderson, Board Certified Plastic Surgeon  Dr. Mark Walsh, Assistant Professor and Board Certified Plastic Surgeon, specializes in microsurgery and plastic and reconstructive procedures  Dr. Monica Rizzo, Associate Professor, Department of Surgical Oncology with Emory, Winship Cancer Institute, and Grady Memorial Hospital Supported two physicians in two separate specialties with a third physician overlapping. Scheduled surgeries for multiple doctors in multiple locations, including Egleston Children’s Hospital, and all Emory campuses and in
  • 4. Natalie Joy Pierce 404.556.3959 coordination with Paces Plastic Surgery. Entered prior authorizations to insurance companies. Scheduled all surgeries for both specialties and posted all three surgeons for co-surgeries with other specialties. Maintained all administrative duties for all surgeons Dr. Mark Walsh and Dr. Erica Anderson (Board Certified Plastic Surgeons)  Supported and assisted one of the plastic surgeons in a highly detailed process of becoming board certified in plastic and reconstructive surgery with ASPS, entailing over 8 months of logging all cases and all coding; ensured all operative notes were completed and accurate for one year  Managed all referrals and consults for Orthopedic, Maxillary ENT Department, Neurosurgical Department, Cardiothoracic Surgery Department, Infectious Disease, as well as other departments involving co-surgeries with the plastic surgeons I supported  Served as main contact with sales reps on orders for custom made or regular molds for implantable devices with outside distributors including Stryker (MedPor, Biomaterials and Surgical Instruments); KLS Martin USA for craniomaxillofacial, ceurosurgical, ENT, oral and otolaryngology plastic surgery implantable devices with CT 3-D Imaging protocol for custom made molds; Mentor Corp, Allergan and Sientra breast implants; Spectrum Designs facial implants; Lorenz Surgical; wound vacs with KCI and Alloderm and spy equipment by Lifecell for plastic surgical procedures  Recognized for administrative and patient satisfaction by Department of Surgery Administrative Professionals Symposium, April 2011  Help coordinate each year with the selected plastic surgery residents’ schedules for cases within campuses, ensuring consistency in rotation, appropriate surgical coverage, and no overlap for our department surgeons  Performed brief orientation for students, interns, and residents; assisted in tracking vacations, conferences, and symposiums for all plastic surgeons; and ensured coverage on plastic surgery call schedule  Participated on Department of Surgery Patient Satisfaction Committee in 2011  Very familiar with athletic injuries for the practice I work for treats various colleges and pro teams for orthopedic injuries Dr. Monica Rizzo, Associate Professor of Surgical Oncology  Supported Surgical Oncologist at Emory Hospital Midtown Campus in achieving National Breast Cancer Accreditation, effective October 2010.  Assisted surgical oncologist I supported becoming Associate Professor of Surgical Oncology, effective date September 2011 specializing in dermal and skin malignancies  Received top recognition within Department of Surgery for Administration and Senior Secretary with Emory Midtown Clinic involving patient care relations  Assisted with breast cancer study programs at Emory Hospital and Emory Midtown Hospital for my practice load of patients and performed as main contact for surgeons and other surgeons involving direct patient care  Performed as primary contact for Winship Cancer Institute and Radiation and Medical Oncology Departments involving our practice for cancer treatment consultations  Received Certificate of Appreciation for Exceeding Patient Expectations twice from Emory patient relations and physician and numerous Press Ganey accolades Additional Duties at The Emory Clinic  Assisted where necessary in clinic setting when nursing staff was short-handed, including turning over patient rooms, rooming patients, escorting physicians and residents for patient exams, informing patients of waits and delays, and fielding basic nursing calls  Directed patient phone inquiries from Emory’s Surgery call center to the appropriate physicians for questions involving diagnoses and specialties SpectrumNeurosurgicalAssociates;Roswell,Ga. November 12, 2008 –March 26, 2009  Rotated from check in, check out, surgery scheduling and assisting RN medical calls  End of day balance adding up copays to balance revenue for the day Aesthetic SpecialtyCentre&Dermatology;Roswell,Ga. February 4, 2007 – March 17, 2008 Dr. Marc Yune, Double (Board Certified Facial and Plastic Surgeon) Dr. Stephanie Gardner( Dermatologist)
  • 5. Natalie Joy Pierce 404.556.3959 Patient Coordinator/Billing and Coding Consulted with patients on fees and financial policies and provided written information and answers to questions for Dr. Yune and Dr. Gardner. Arranged surgeries at Lake Oconee Hospital, Healthsouth Outpatient Surgery Center, and Northside Hospital. Assisted surgeon and PA with daily schedules and provided patient liaison services to patients. Communicated with patients regarding insurance, patient responsibilities, and balances  Assisted estheticians with various skin care products for patients  Promoted Centre, Allergan, and Dr. Yune as spokesperson at Allergan’s Botox Conference in Atlanta  Ensured timely and contractually agreed-upon reimbursements for and from insurance providers and arranged mutually acceptable payment options  Assisted in managing employees responsible for insurance verifications and pre-certifications and approvals for surgeries  Met monthly with physicians and staff to develop better ways to enhance practice, enforce policies, market the Centre, and comply with CMS and State of Georgia procedures  Resolved numerous errors dating back to 2004, including A/R insurance revenue outstanding, patient balances, and coding  Promoted local dentists in The Atlanta Smiles Foundation Aesthetic Specialty Centre, which provides dental restoration and facial reconstruction for survivors of domestic abuse  Worked directly with Pediatrics involving cleft lip and palate, otoplasty, congenital defects, microtia, congenital nevus, and Poland’s syndrome AtlantaPlastic Surgery/ AestheticaSurgicenter; Atlanta,Ga. July 14, 1997 – Aug 20, 2006 Medical Secretary assisting Nursing Supervisor  Managed all front office duties including multi-line switchboard  Answered all medical phone calls and routed to nurses; maintained all before/after patient photos  Maintained cosmetic breast implant ordering, inventory, and audits with Mentor Corp. and Allergan  Assisted in development of The Mentor Core Study on Silicone Memory Gel Breast Implants  Assisted estheticians with Obagi medical products for patients for pre- and post-op facial procedures Billing Manager and Front Office Manager for Aesthetica Surgery Center (privately owned by APS in cooperation with The Breast Care Specialists)  Assisted administrator in accessing and negotiating new and established managed care contracts  Managed and ordered all implantable devices including Mentor Corp. and Allergan breast implants and facial implantable devices  Assisted in developing and enforcing policies and procedures to comply with JCAHO and Georgia State regulations for 23-hour ambulatory surgical centers  Coordinated documentation for Aesthetica Surgicenter accreditation each year  Posted all surgery charges, billed all surgeries to insurance involving UB-92s, and handled electronic billing, collections, and cosmetic surgical payments  Performed daily cash management reports and prepared bank deposits  Assisted pediatric and adult surgical care within preop, PACU, and discharge of all patients and overnight stays when necessary Training and Professional Development  Emergency preparedness involving all safety codes within hospital and ambulatory surgical centers including quarterly mock drills  Attended Grand Rounds at Emory Hospital in 2011, presented by Dr. Mark Walsh  Various skin care products including IS Clinical Products by Innovative Skincare, PHYTO-C by Phyto Ceuticals, Obagi, Revision Skincare, Skin Ceutical Products, Gytone products and Nia 24 by Mentor Corp.  Treatments for body and facial rejuvenation with Sculpta, Radiesse, Juvederm, Restylane, Botox , Collagen and Fat Transfer techniques, as well as Candela laser hair removal systems, FotoFacial and FotoBody procedures, chemical peels, microdermabrasion procedures, sclerotherapy, UAL/SAL and Tumescent liposuction techniques and Latisse procedures  Familiar with typing and cross-typing blood units by individual case needed on file with blood bank prior to surgery and for post-surgical ICU procedures  Knowledge of: o Breast reconstruction procedures, such as Diep Flap, Pedicle Tram and Free Tram as well as coordinating co-surgeries with Oncologists
  • 6. Natalie Joy Pierce 404.556.3959 o Extensive knowledge with cranioplasties, free fibular procedures, mandibular procedures, micro- procedures in plastic surgery in conjunction with oral, ENT or neurosurgical specialists Education Duluth High School; Duluth Georgia; Graduated in 1991 Georgia Perimeter College; Dunwoody, Georgia 1991-1993 Personal Interests Mountain Biking, Road Cycling, Gymnastics, Running, Football, All Sports, Animals, Helping Patients and Friends Awards Certificate of Appreciation for Exceeding Patient Expectations May 2012 Certificate of Appreciation for Exceeding Patient Expectations June 2012 Much recognition for patient appreciation at The Emory Clinic on National Press Ganey from 2010 to 2012 Involvement with The Department of Surgery’s Patient Satisfaction committee 2010 at The Emory Clinic

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