Natalie Hien DaoUnit 3, 2 Bella StreetPrahran, Victoria, 3181T 0422 266 243E natalie_dao@hotmail.comKEY SKILLS • Expe...
Responsibilities: • Engaging with customers and taking and preparing their orders ...
2005 Food Safety for Food Handlers2005 Food Safety for SupervisorsREFERENCESDr An Dinh Dr Dinh Sur...
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Natalie Hien Dao Resume For Food Service Assistant(Rtf)

Published on: Mar 3, 2016
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Transcripts - Natalie Hien Dao Resume For Food Service Assistant(Rtf)

  • 1. Natalie Hien DaoUnit 3, 2 Bella StreetPrahran, Victoria, 3181T 0422 266 243E natalie_dao@hotmail.comKEY SKILLS • Experience working in fast-paced catering environment undertaking a variety of tasks and the ability to make sure the ‘job gets done’ • Providing excellent customer service to ensure customers feel welcome and are served quickly and efficiently • Fluent in English and Vietnamese and confident dealing with customers in person or over the telephone in either languages • A good understanding of food safety regulations to ensure high food safety standards are maitanied within a catering environment in café service and food preparation • Experience in menu planning to ensure that items reflect what customers like and have reasonable sale price.KEY ACHIEVEMENT • Successfully managed a café holding responsibility for staff, coffee and food preparation, food safety, and ensuring customers receive excellent service • Working effectively in a busy team environment in small cafes where there is often very little space • Consistently making coffee to a high standard and remembering the orders of regular customers to they don’t need to ask • Making a café environment and the food presentation look appealing so customers will want to return • Being regarded by fellow workers as a good team member who works hard and is an enjoyable person to work withEMPLOYMENTS HISTORY2009 – 2011 Customer Service/ Food & Beverage Attendant Alliance Catering-Spotless- St Kilda Metropotitans Canteen- Christian Brother College-St Kilda
  • 2. Responsibilities: • Engaging with customers and taking and preparing their orders • Preparation of pre-made sandwiches, rolls and focaccias • Making excellent coffee • Maintaining hygienic standards within the café • Working closely with colleagues in a busy environment2005 - 2008 Café Manager/ Joint Proprietor NK Lounge 370 Victoria Street, Richmond 3121Responsibilities: • Managing the front-of-house team to ensure the customers are served • Plan and develop menu to ensure the sale prices reflect the cost of goods and are also within customers price expectations • Greet customers as they enter the café to make them feel welcome • Making sure the café environment and the prepared food always looks appealing • Working with the accountant to ensure all finances are managed correctly1996 – 2005 Medical Receptionist Dr An Dinh Surgery-Richmond Dr Dora Law-Gynaecologist-Rchmond Dr Lien Hoang Surgery - RichmondResponsibilities • Greet patients as they enter the clinic and over the telephone • Scheduling appointments and updating appointments for patients • Maintaining patient and clinic records • Always maintaining a high level of privacy regarding patient’s personal detailsTRAINING,EDUCATION&QUALIFICATIO N Tertiary Qualification1996 Advanced Diploma of Accounting Swinburne University of Technology2001 Making Sense of Medical Terminology St Vincent’s HospitalFood Safety William Anglish
  • 3. 2005 Food Safety for Food Handlers2005 Food Safety for SupervisorsREFERENCESDr An Dinh Dr Dinh Surgery 76 Elizabeth St, Richmond 3121,VictoriaT 03 9429 5822Jay Markland National Safety Advisor - SpotlessT 03 9269 7600E jay.Markland@spotless.com.au

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