Curriculum Vitae
Natasha Amptmeyer
PersonalStatement
I am currently working as a Subject Matter Expert and data analyst in...
Contact Energy; September 2013 – Present
August 2014
Role: Subject Matter Expert (CRM and IS-U applications)
 I assist in...
on new members of staff. As a result, these new members have established themselves as setting a
high standard within the ...
overcome problems in a work situation. I have the ability to work under stress and keep within set
KPI's and targets. I am...
 Strong working knowledge of Microsoft Office programs (Microsoft Word, Excel and Outlook)
Qualifications
 National Cert...
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Natasha Amptmeyer CV

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Natasha Amptmeyer CV

  • 1. Curriculum Vitae Natasha Amptmeyer PersonalStatement I am currently working as a Subject Matter Expert and data analyst in Wellington. I want to push start my career in a role that can offer me a challenging work where I can learn and develop new skills. I am determined and decisive. I identify and develop opportunities and hope to place myself into a role that offers room to develop and move up within the company. Key Competencies - Leadership: I have a proven ability to successfully lead a team. I have the capability to support, motivate and provide resources to ensure my team exceeds targets set. - Communication: I have excellent verbal and written communications skills. This allows me to corroborate successfully within a team and with customers in a high pressure environment. - Computer Literacy: I am a competent user of SAP, Microsoft Office, Internet Applications and in house data bases. I am able to adapt to new software platforms, in-house applications, databases and software packages with limited training. - Peer Support: I have quickly find common ground and solve problems for the good of all; I can represent everybody’s interests and yet be fair to all groups; can solve problems with peers with a minimum of noise; I am seen as a team player and is cooperative; I easily gain trust and support of peers; encourages collaboration. - Customer Service: I deliver a high level of customer service to clients whilst benefitting the company. I am aware of the need to be tactful and employ diplomacy. I have been entrusted with escalation and handling difficult complaints. - Problem solving- I use rigorous logic and methods to solve difficult problems with effective solutions; I probe all fruitful sources for answers; I can see hidden problems; I am excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. - Dealing with Ambiguity: I am seen to change to suit the business, show ability effectively cope with change, where ever the business requires focus I am able to adapt. Employment History New Zealand Citizen Ampthi@hotmail.com 027 810 9630
  • 2. Contact Energy; September 2013 – Present August 2014 Role: Subject Matter Expert (CRM and IS-U applications)  I assist in reducing the backlog of Service Requests  reviewing accounts that need to pass quality controls  investigating multiple cases and accounts  Finding root causes and error caused by the system changes.  responsible for recording Stats for the team  collaborating information with senior management for work flow improvement  Auditing existing business procedures and creating or identifying necessary improvements in applying big data analysis processes for recruiting, benefits, new hires, and training and employee development. In this role I have demonstrated my ability to analyse data successfully. I spent large amount of time identifying and recommending cost effective solutions. Finding root causes and error caused by the system changes. I am responsible for recording collate and organise new work for team, basic forecasting to determine when new work needs to be allocated, general infrequent updates on the group spreadsheet to ensure work is up to date, following up with team members to determine status on aged work items, following up with team leader when new work needs to be allocated Stats for the team and collaborating information with senior management for work flow improvement. June -July 2014 Role: Social Media and Complaint Representative  Skilled in the effective resolution of complex issues and problems.  Communicate and coordinate with internal departments.  Organise and prioritise my own workload effectively.  Have a flexible approach to all work situations, and find it easy to adapt. Had a high level of Critical Thinking and deep investigation skills when dealing with difficult customers and accounts. Problem-solving and a large knowledge base in the business rules were critical in performing my role. Bringing down a backlog of 532 down to 277 within two weeks of dealing with CRT work June -July 2014 Role: Acting Team Leader  Leading a team.  Coaching in performance.  Getting the team to perform KCI and exceed Targets.  Oversee the achievement and maintenance of agreed customer service levels and standards.  Identify and implement strategies to improve quality of service, productivity and profitability. As acting Team Leader and Peer Support, I was charged with the responsibility of encouraging and motivating my team to achieve set goals. I met the targets set and helped to impart my knowledge
  • 3. on new members of staff. As a result, these new members have established themselves as setting a high standard within the call centre as a direct result of my support. March 2014 Role: Lead User (Specializing in SAP)  Helping staff to with the new SAP software  Training with the BWF  Guided staff including senior managers in the CRM application.  Mentoring on risk management  Liaise with company management to support and implement growth strategies. I have had extensive training on the CRM application for the SAP software system. In this role, provide advice, coaching and mentoring on risk management and control improvement to other staff and individual Business Units. I handle complex and escalated customer service issues. I guided staff including senior managers in the CRM application. I am regarded as a subject matter expert. January 2014 PVT (Production Verification Testing)  Report issues, identify opportunities for improvement of Systems and processes,and suggest strategies to minimise risks.  Contribute to the strategic development of the Software Development.  Undertake Quality assessments of Contact’s outsource Provider and outlining opportunities for improvement.  Monitor the accuracy of reporting of data base information.  Inform management of recurring problems. Trial the software and over look the development of new SAP system before our 'Go Live' release. Also Reported and performance quality check of our ‘CutOver’ tool use between changeovers of Gentrack to SAP. This involved the review and assessment of individual and group transactions as well as the investigation of issues, trends and root causes. September 2013 Role: Customer Service Representative  Responsible for handling external calls  assist with customer problems and issues  setting up energy accounts  Arranging payment plans.  Sales of company deals As a Customer Service Representative,I have excellent presentation and communication skills - both written and verbal. Capable of relating to people at all levels and am prepared to help them
  • 4. overcome problems in a work situation. I have the ability to work under stress and keep within set KPI's and targets. I am able to motivate and direct my talents and skills to meet objectives. Just Group October 2012 – March 2013 Smiggle Assistant Store Manager March 2013 – July 2013 Just Jeans Store Manager  Merchandising clothes.  Responsible for the daily banking and cashing up when the store closed  Managing junior staff in a position of authority.  Evaluate and performance manages staff giving performance reviews for junior members of staff.  Training of new employees.  Stock takes.  Budgeting and marketing.  Handle complaints from patrons in a friendly, efficient manner. April 2010 – April 2012 Kena Kena 4 Square Cashier  Duty Manager.  Looking after the upkeep of the store.  Daily banking and cash handling.  Opening and closing of the store. Internships March 2009 – March 2011 PB Power Administration   Indexing the relevant files into the appropriate databases.  Maintaining the office supplies and inventories.  Filing, faxing and laminating the required documents.  Providing support to senior executives. Skills  Strong data entry and typing skills.  Ability to type 35 words per minute with 99% accurately.
  • 5.  Strong working knowledge of Microsoft Office programs (Microsoft Word, Excel and Outlook) Qualifications  National Certificate of Educational Achievement (NZQA Level’s 1,2 &3)  Lotto Course enabling full use of Lotto till  SME in the ISU and CRM applications of SAP software  Trained in Gentrack software  Health, Food and Safety Certificate in Hygiene Referees Available on Request

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