Natasha Amptmeyer CV
Published on: Mar 3, 2016
Transcripts - Natasha Amptmeyer CV
I am currently working as a Subject Matter Expert and data analyst in Wellington. I want to push
start my career in a role that can offer me a challenging work where I can learn and develop new
skills. I am determined and decisive. I identify and develop opportunities and hope to place myself
into a role that offers room to develop and move up within the company.
- Leadership: I have a proven ability to successfully lead a team. I have the capability to
support, motivate and provide resources to ensure my team exceeds targets set.
- Communication: I have excellent verbal and written communications skills. This allows me
to corroborate successfully within a team and with customers in a high pressure
- Computer Literacy: I am a competent user of SAP, Microsoft Office, Internet Applications
and in house data bases. I am able to adapt to new software platforms, in-house applications,
databases and software packages with limited training.
- Peer Support: I have quickly find common ground and solve problems for the good of all; I
can represent everybody’s interests and yet be fair to all groups; can solve problems with
peers with a minimum of noise; I am seen as a team player and is cooperative; I easily gain
trust and support of peers; encourages collaboration.
- Customer Service: I deliver a high level of customer service to clients whilst benefitting the
company. I am aware of the need to be tactful and employ diplomacy. I have been entrusted
with escalation and handling difficult complaints.
- Problem solving- I use rigorous logic and methods to solve difficult problems with effective
solutions; I probe all fruitful sources for answers; I can see hidden problems; I am excellent
at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
- Dealing with Ambiguity: I am seen to change to suit the business, show ability effectively
cope with change, where ever the business requires focus I am able to adapt.
New Zealand Citizen
027 810 9630
Contact Energy; September 2013 – Present
Role: Subject Matter Expert (CRM and IS-U applications)
I assist in reducing the backlog of Service Requests
reviewing accounts that need to pass quality controls
investigating multiple cases and accounts
Finding root causes and error caused by the system changes.
responsible for recording Stats for the team
collaborating information with senior management for work flow improvement
Auditing existing business procedures and creating or identifying necessary improvements in
applying big data analysis processes for recruiting, benefits, new hires, and training and
In this role I have demonstrated my ability to analyse data successfully. I spent large amount of
time identifying and recommending cost effective solutions. Finding root causes and error caused
by the system changes. I am responsible for recording collate and organise new work for team,
basic forecasting to determine when new work needs to be allocated, general infrequent updates on
the group spreadsheet to ensure work is up to date, following up with team members to determine
status on aged work items, following up with team leader when new work needs to be allocated
Stats for the team and collaborating information with senior management for work flow
June -July 2014
Role: Social Media and Complaint Representative
Skilled in the effective resolution of complex issues and problems.
Communicate and coordinate with internal departments.
Organise and prioritise my own workload effectively.
Have a flexible approach to all work situations, and find it easy to adapt.
Had a high level of Critical Thinking and deep investigation skills when dealing with difficult
customers and accounts. Problem-solving and a large knowledge base in the business rules were
critical in performing my role. Bringing down a backlog of 532 down to 277 within two weeks of
dealing with CRT work
June -July 2014
Role: Acting Team Leader
Leading a team.
Coaching in performance.
Getting the team to perform KCI and exceed Targets.
Oversee the achievement and maintenance of agreed customer service levels and standards.
Identify and implement strategies to improve quality of service, productivity and profitability.
As acting Team Leader and Peer Support, I was charged with the responsibility of encouraging and
motivating my team to achieve set goals. I met the targets set and helped to impart my knowledge
on new members of staff. As a result, these new members have established themselves as setting a
high standard within the call centre as a direct result of my support.
Role: Lead User (Specializing in SAP)
Helping staff to with the new SAP software
Training with the BWF
Guided staff including senior managers in the CRM application.
Mentoring on risk management
Liaise with company management to support and implement growth strategies.
I have had extensive training on the CRM application for the SAP software system. In this role,
provide advice, coaching and mentoring on risk management and control improvement to other
staff and individual Business Units. I handle complex and escalated customer service issues. I
guided staff including senior managers in the CRM application. I am regarded as a subject matter
PVT (Production Verification Testing)
Report issues, identify opportunities for improvement of Systems and processes,and suggest
strategies to minimise risks.
Contribute to the strategic development of the Software Development.
Undertake Quality assessments of Contact’s outsource Provider and outlining opportunities for
Monitor the accuracy of reporting of data base information.
Inform management of recurring problems.
Trial the software and over look the development of new SAP system before our 'Go Live' release.
Also Reported and performance quality check of our ‘CutOver’ tool use between changeovers of
Gentrack to SAP. This involved the review and assessment of individual and group transactions as
well as the investigation of issues, trends and root causes.
Role: Customer Service Representative
Responsible for handling external calls
assist with customer problems and issues
setting up energy accounts
Arranging payment plans.
Sales of company deals
As a Customer Service Representative,I have excellent presentation and communication skills -
both written and verbal. Capable of relating to people at all levels and am prepared to help them
overcome problems in a work situation. I have the ability to work under stress and keep within set
KPI's and targets. I am able to motivate and direct my talents and skills to meet objectives.
October 2012 – March 2013
Smiggle Assistant Store Manager
March 2013 – July 2013
Just Jeans Store Manager
Responsible for the daily banking and cashing up when the store closed
Managing junior staff in a position of authority.
Evaluate and performance manages staff giving performance reviews for junior members of
Training of new employees.
Budgeting and marketing.
Handle complaints from patrons in a friendly, efficient manner.
April 2010 – April 2012
Kena Kena 4 Square Cashier
Looking after the upkeep of the store.
Daily banking and cash handling.
Opening and closing of the store.
March 2009 – March 2011
PB Power Administration
Indexing the relevant files into the appropriate databases.
Maintaining the office supplies and inventories.
Filing, faxing and laminating the required documents.
Providing support to senior executives.
Strong data entry and typing skills.
Ability to type 35 words per minute with 99% accurately.
Strong working knowledge of Microsoft Office programs (Microsoft Word, Excel and Outlook)
National Certificate of Educational Achievement (NZQA Level’s 1,2 &3)
Lotto Course enabling full use of Lotto till
SME in the ISU and CRM applications of SAP software
Trained in Gentrack software
Health, Food and Safety Certificate in Hygiene
Available on Request