1361 NW 132nd Terr., Miami F...
Miami Beach Ocean Resort Hostess/Cashier Miami Beach, Florida 2/97-2/99
 Accepted payment from customers and made change ...
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Published on: Mar 3, 2016

Transcripts - natashadorvalresume

  • 1. NATASHA DORVAL ______________________________________________________________________________ 1361 NW 132nd Terr., Miami Fl. 33167 Cell: 954-667-2966 – PROFESSIONAL PROFILE Shift Supervisor with eleven years of progressive experience in retail and high volume restaurants offers strong multi-tasking, floor management skills, and customer service. QUALIFICATIONS  Managing multiple priorities Cash handling accuracy  Organized Time management  Personnel training and development Interviewing and training ability  Ability to handle/resolve problems Food and beverage handling expert  Back of house operations understanding Ability to handle fast-paced environment  Food handling knowledge EDUCATION  Keller University- Masters of Business Administration 5/2015 Miramar, FL  Devry University–Bachelor of Science, Small Business Entrepreneurship 7/2010 Miramar, FL  Johnson and Wales University-Associate of Arts, Culinary Arts North Miami, FL PROFESSIONAL EXPERIENCE Starbucks Coffee Shift Supervisor Miami, Florida 9/2006 - Present  Manage daily operations such as inventory, ensuring integrity of company standards and policies are being followed by partners  Record supervisor opening & closing process ensuring proper cash handling.  Providing customer and personal services such as, customer needs assessment, meeting quality standards for services, and execution of customer satisfaction. This lead to a store bravo inspection award and an increase of 20% in customer satisfaction survey and an increase in store average ticket from $4.67 to $6.00  Effective Motivating, developing, and directing skills of about 15 partners, assist in identifying candidates for promotion opportunities  Received Bravo award for Eco-Sure 3 years in a row Westin Diplomat Pantry/Line Cook Hallandale, Florida 1/02-06/06  Maintained sanitation, health, and safety standards in work areas  Cleaned and prepared various foods for cooking or serving  Received a 95% on Food Inspection  Substituted for and assisted other cooks during emergencies or rush periods  Washed, peeled and cut fruits and vegetables to prepare them for consumption  Multi-tasked activities such as preparation and serving of food items on the menu  Established and maintained effective communication system  Portioned, arranged, and garnished food, and serve food to waiters or patrons
  • 2. Miami Beach Ocean Resort Hostess/Cashier Miami Beach, Florida 2/97-2/99  Accepted payment from customers and made change as necessary  Greeted guests and sat them at tables or in waiting areas  Ensured satisfaction with food and services  Inspected dining and serving areas to ensure cleanliness and proper setup ACCOMPLISHMENTS  Routinely helped as many as 200 customers each day in a high-volume retail outlet.  Received several customer satisfaction ratings on customer surveys  Received a pin for excellent customer service in 2006 and several others from managers and partners thereafter.  Managed the Alumni Association end of year gala for 2013  Assisted with international club yearly food festival for 2012-2013 SKILLS  Assisted in training several new employees to quickly integrate them into the companies workflow and values  Foster relationships with customers and partners to strengthen brand awareness  Ability to increase sales by up-selling customers based on the information at hand while assisting them  Proficient in Microsoft Word, PowerPoint, Project  Great typist: 30-40WPM

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