NATASHA L. RAYSON
485 Rolling Hills Place Apt. 514 Cell: 469-278-0245
Lancaster, Texas Email: msray24@gmail.com
EDUCATION
...
Msray24@gmail.com2
Robert HalfTechnology
Technology Relocation - ITDesktop/ Help Desk April 2015- Present
 Contract with ...
of 2

Natasha L Rayson1

Published on: Mar 3, 2016
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Transcripts - Natasha L Rayson1

  • 1. NATASHA L. RAYSON 485 Rolling Hills Place Apt. 514 Cell: 469-278-0245 Lancaster, Texas Email: msray24@gmail.com EDUCATION AssociateofAppliedScience July 3, 2012 Computer Information Technology - Networking Administrator and Support- GPA: 3.1 Cedar Valley College-Lancaster, Texas Certification July 1, 2004 Computer Information Technology - Networking Support - GPA:3.5 Cedar Valley College - Lancaster, Texas Who's Who Among Students in American Junior College Cedar Valley College - Lancaster, Texas PROFESSIONAL SUMMARY Recent college graduate withnetwork administration knowledge, including back-up, security management, e-mail systems and applications support. Professional, detail-oriented NetworkAdministrator motivated to drive projects from start to finish as part of a dynamic team. Organized and efficientOperations Auditor highly skilled in office administration, data organization, proofreading, database management and word processing. However,results- oriented data entry professional with 3 years managing clerical, communication and projectmanagement tasks in corporate environments. SKILLS Microsoft72-270 - Installing, Configuring, and Administering MicrosoftWindows XP Professional July 2009.  Database design  Excellent problem-solving abilities  Windows and Linux  System upgrades  System backups  Technical specificationscreation  Remote access technology  Excellent communication skills PROFESSIONAL EXPERIENCE JC Penney’s January 2014-Present Detail Assistant/OperationsAuditor  Manage multiple online databases to track, correct,and direct inventory to decrease the amount of lost freight, decreasing lost units in by 40%.  Report issues of accuracy,safety, and processes directly to unit supervisor.  Assist supervisor by running multiple reports to ensure freight is moved through the department in a timely manner to avoid post billing.  Train new associates on the company procedures and methods to improve accuracy whenprocessing freight.  Producedmonthly reports using advanced Excel spreadsheet functions.  Maximized sales by shipping on time and accurately.  Tracked time spent on assignments each day forproductivity reporting.  Stocked, staged and transported goods.
  • 2. Msray24@gmail.com2 Robert HalfTechnology Technology Relocation - ITDesktop/ Help Desk April 2015- Present  Contract with CEC Entertainment Inc. - moving PC workstationfrom one location to another.  Technology relocation expertise include: computers, phones, printers, and copiers  Disconnect /ReconnectServices (withor without testing)  Server /Data Center  Sensitive Lab equipment Televista Technical Support Agent February 2010- Contract  Trained call center team on Verizon FiOS.  Train to talk and enter customer data at the same time.  Utilize on-line resources to resolve issues.  Engage withcustomers while solving problems.  Built and provided basic end-user troubleshooting to resolve customer issues which are voice,data, and video.  Managed call flow and responded to technical support needs of customers.  Resolved customer issues in a clear, courteous and straightforward manner.  Identified and solved technical issues with a variety of diagnostic tools.  Followedup with clients to ensure optimal customer satisfaction.  Answered telephone calls promptly and minimized delays that could lead to abandoned calls. EMPLOYMENTEXPERIENCE RandstadatJC Penney’s Cedar Hill Distribution Center September 2012-December 2013 Macys Inventory Processor May 2010-September 2012 Sales Associate February 2007-March 2010

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