Nathalie N. Franco
5374 Paradise Cay Circle Kissimmee, FL
(201) 966 – 0335 ♦ Natfranco03@yahoo.com
OBJECTIVE
As a tri-ling...
Communication (Professional, Social Media), Press Release Writing, Video Editing, Audacity, Associated
Press Writing Style...
of 2

Nathalie Franco Resume UPDATED

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Nathalie Franco Resume UPDATED

  • 1. Nathalie N. Franco 5374 Paradise Cay Circle Kissimmee, FL (201) 966 – 0335 ♦ Natfranco03@yahoo.com OBJECTIVE As a tri-lingual interpreter, my objective is to find a position in which my motivation, passion, and skills for public relations, communication arts, event planning, and providing world renowned guest service may be a valuable asset EXPERIENCE Concierge  Loew’s Royal Pacific Resort  Orlando, FL  09/2014 – 01/2015  Proactively worked to seek out ways in which to improve the hotel experience for guests according to company standards while anticipating and addressing their service needs  Responded to guests requests such as reservations, transportation, and amenity services by either making arrangements or identifying appropriate vendors  Maintained knowledge of all restaurant, spa and entertainment information within resort as well as surrounding properties to best serve the guest Character Performer  Walt Disney World Resort  Orlando, FL  01/2010 - Present  Provides excellent customer service and knowledge of the theme parks and resorts to all guests  Develops ability to communicate with guests of all backgrounds and cultures through performances and events such as: Fantasmic!, Jedi Training Academy, Countdown to Fun Parade, Storytime with Pocahontas, and Disney Character Events  Adapts accordingly to changing circumstances to maintain guests satisfaction  Efficiently cultivates Walt Disney’s philosophy by using Disney’s Four Keys Basics in daily operations Attractions Attendant  Universal Orlando Resort  Orlando, FL  03/2012 – 09/2014  Monitors and maintains safe operation of high capacity attractions while being proactive and multitasking in all situations including emergencies  Communicates courteously with guests including themed spiels and managing conflict resolution  Advises guests with knowledge of all pass options including food and beverage, merchandise, and ticket sales Leadership Counselor  Lindsey Meyer Teen Institute.  Hardwick, NJ  06/2006 – 08/2008  Aided participants in recognizing their leadership potential which led to positive outcomes in their personal lives and communities  Facilitated and organized group discussions on topics such as alcohol abuse, depression, and self harm  Implemented topical presentations and skits for groups of 300+ high school students EDUCATION  Rollins College: Bachelors of Communication Studies in progression – Public Relations SKILLS Trilingual Interpreter (English, Spanish, Italian), Facilitation, Telephone Etiquette, Microsoft Office Suite, Adobe Suite, Event Coordination, Photography Shoot Experience, Verbal Communication, Written References Available Upon Request
  • 2. Communication (Professional, Social Media), Press Release Writing, Video Editing, Audacity, Associated Press Writing Style, Published Editorial Synopsis: “From Dust ‘til Dawn” References Available Upon Request

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