Virtual Network Building:
ConnectingTrauma ExpertsThrough
CollaborationTools
Alexandre Le, MS
Meghan Gurlitz, BA
Nathalie ...
Introductions
Jen Maze
Co-Managing Director, NCCTS
Jason Liu
Senior Manager
James Wu
Website Support Specialist
Alexandre ...
Learning Objectives
1. Participants will be able to identify how the NCTSN
creates a collaborative infrastructure that is ...
Part 1: Definitions
What is CollaborationTechnology?
• Technology that enables people at different locations to
communicate and work with each...
Workspaces
• These are asynchronous spaces for collaboration or
resource management.They could involve document
libraries,...
Workspaces - History
• Original intention of the Intranet was for a ‘private’
document management system
• With improved f...
Workspaces - Features
Document
Library
Calendar Contact List
Web Conferencing
• These types of web meetings are typically pre-planned,
real-time, and with larger groups.The topic may ...
Web Conferencing - History
In 2010 the National Center introducedWeb Conferencing
technology to the network.
Web Conferencing - Features
Hand-Raising Polling Chat Box
Instant Messaging
• These types of web meetings are spur of the moment.They
may involve video, chat, or screen sharing and...
Instant Messaging - Features
Contact List Chat Window Sharing Tools
Why CollaborationTechnology?
• Improved dissemination of information: More professionals/
partners/ family members are get...
Part 2: Challenges
Participate at https://share.nctsn.org/help
Group Activity Objectives
• Activity takes place online via the Intranet on a blog
• Purpose is to engage in an online dis...
Group Activity Instructions
1) Get into groups. Each group will be assigned a challenge or scenario
to work on. (8 minutes...
Challenge 1: Email is down!
• SCENARIO:You have been working with your collaborative
group members on a product you are de...
Challenge 1: Email is down!
• Potential Barriers:
• Different versions of your group’s documents are in various emails
• H...
Challenge 2: GettingActive Users
• SCENARIO: Imagine you are the manager of a project, and it’s
your job to keep track of ...
Challenge 2: GettingActive Users
• Potential Barriers:
• Engrained habits. Having to save documents for this project in a
...
Challenge 3: ConnectingTeams
• SCENARIO:You are the director of a program whose
members are scattered around the country. ...
Challenge 3: ConnectingTeams
• Potential Barriers:
• Miscommunication caused by not being able to see faces
• Group member...
Challenge 4: Knowledge Exchange
• SCENARIO:You're a busy program manager that gets daily
requests for similar types of inf...
Challenge 4: Knowledge Exchange
• Potential Barriers
• Switching users from emailing you to going to a website or other
re...
Part 3:The Future
Social, Mobile, Empowered Users
Streamline NCTSN Intranet
Workspace Member Directory
Workspace Profiles
Web Conferencing - Recap
• Keep current on emerging technologies
• Evaluate new systems for changing needs and better
func...
Web Conferencing - Future
• Continuous Evaluation
• Testing New Systems
Web Conferencing - Future
• Testing of systems on a variety of devices (mobile, tablet)
• Demo
Instant Messaging - Recap
Instant Messaging - Future
• Roll-out coming soon!
• DEMO
Learning Center Before
Speaker Series Discussions
e-Portfolios and Badges
[Insert Screenshots]
Summary: Our Future Users
Learning Objectives
1. Participants will be able to identify how the NCTSN
creates a collaborative infrastructure that is ...
Virtual Network Building: Connecting Trauma Experts Through Collaboration Tools
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Virtual Network Building: Connecting Trauma Experts Through Collaboration Tools

Published on: Mar 3, 2016
Published in: Technology      Education      
Source: www.slideshare.net


Transcripts - Virtual Network Building: Connecting Trauma Experts Through Collaboration Tools

  • 1. Virtual Network Building: ConnectingTrauma ExpertsThrough CollaborationTools Alexandre Le, MS Meghan Gurlitz, BA Nathalie Reid, MLIS, MA Sarah Peterson, MSIS
  • 2. Introductions Jen Maze Co-Managing Director, NCCTS Jason Liu Senior Manager James Wu Website Support Specialist Alexandre Le Manager of LCCAT Meghan Gurlitz Analyst Programmer Danny Fu Analyst Programmer Nathalie Reid Manager of NCTSN.org Sarah Peterson Information Specialist
  • 3. Learning Objectives 1. Participants will be able to identify how the NCTSN creates a collaborative infrastructure that is facilitated through the use of technology. 2. Participants will be able to name specific NCTSN tools and how they have and will be used for virtual network building. 3. Participants will understand how to access and use different NCTSN technologies for their own projects and within their own teams to create connections and establish partnerships among distributed groups.
  • 4. Part 1: Definitions
  • 5. What is CollaborationTechnology? • Technology that enables people at different locations to communicate and work with each other. • NCTSN collaborative technologies fall into three areas: Workspaces Web Conferencing Instant Messaging
  • 6. Workspaces • These are asynchronous spaces for collaboration or resource management.They could involve document libraries, contact lists, learning materials, discussion boards, etc.These spaces may be run by a manager or could be maintained by the group as a whole. • e.g. NCTSN Intranet, LCCATCommunities
  • 7. Workspaces - History • Original intention of the Intranet was for a ‘private’ document management system • With improved features over the years, documentation is now only one aspect of the Intranet • It can now be considered a space for collaboration, knowledge exchange, networking, etc.
  • 8. Workspaces - Features Document Library Calendar Contact List
  • 9. Web Conferencing • These types of web meetings are typically pre-planned, real-time, and with larger groups.The topic may be instructional or collaborative.The idea is that everyone gathers at a pre-determined time to participate in a group activity. • e.g.WebEx or Blackboard
  • 10. Web Conferencing - History In 2010 the National Center introducedWeb Conferencing technology to the network.
  • 11. Web Conferencing - Features Hand-Raising Polling Chat Box
  • 12. Instant Messaging • These types of web meetings are spur of the moment.They may involve video, chat, or screen sharing and can range in topic.The idea is that two or more people who are not spatially near each other are able to connect at an unplanned time. • e.g. Google Hangout or Lync
  • 13. Instant Messaging - Features Contact List Chat Window Sharing Tools
  • 14. Why CollaborationTechnology? • Improved dissemination of information: More professionals/ partners/ family members are getting access to information that is trauma-informed. • Wider variety of training topic areas and through new methods: Professional and community members can get training on specialized topics through a diversity of mediums • Ongoing connections and partnerships:The community is contributing to the knowledge base which feeds back into the education of the community.
  • 15. Part 2: Challenges Participate at https://share.nctsn.org/help
  • 16. Group Activity Objectives • Activity takes place online via the Intranet on a blog • Purpose is to engage in an online discussion around technology challenges • Activity is to offer up solutions, advice, strategies, best practices to challenges and examples already posted • The conversations have already begun, will continue during this activity, and keep going after the ANC
  • 17. Group Activity Instructions 1) Get into groups. Each group will be assigned a challenge or scenario to work on. (8 minutes) 2) Log in to the Intranet and go to this webpage: https://share.nctsn.org/help/default.aspx (Trouble logging in? Flip the web link card for a general account you can use). 3) Discuss as a group your strategies, advice, experience with the challenge or scenario. 4) Post your response online as a comment to the challenge or scenario (post can be done individually OR as a group using 1 person’s device). 5) Report out to session participants what was discussed and posted for your group. (5 minutes) 6) Check back on the blog after the session is over to see all responses
  • 18. Challenge 1: Email is down! • SCENARIO:You have been working with your collaborative group members on a product you are developing together. You are in the content development stages and are trying to get your first draft in to the Product Development Coordinator by the end of the day. As you are working away, the email service for your entire university/organization goes down, and your email correspondence with other collaborative group members is halted for an indefinite period of time while IT fixes the issue.Your deadline is today – what are some possible ways you can continue to work with your colleagues without email?
  • 19. Challenge 1: Email is down! • Potential Barriers: • Different versions of your group’s documents are in various emails • How do you let people know that you don’t have email? • Can’t get everyone on the phone at the same time • Strategies: • Use the Intranet/online workspace to save and edit documents collaboratively. (No need for dozens of emails back and forth!) • Have a web conference to look at documents together and talk about changes. • Try a chat program as an alternative to email
  • 20. Challenge 2: GettingActive Users • SCENARIO: Imagine you are the manager of a project, and it’s your job to keep track of all the documents, comments, and links for the project.You are also working with a team that is at several different organizations, so you all have different locations where you are used to saving documents. Some people use their university’s shared network drive; some use DropBox or Google Drive; and still others keep everything on their local computer and email anything they need to share. Before the project starts, you have this great idea - CREATE AN ONLINE WORKSPACE! Done, you've contacted the NCCTS IT team, and now you have a great new Intranet workspace. What are the barriers you expect to getting people to use it? How do you respond to users who feel it is too much of a hassle to change where they save their documents or who just want everything emailed to them?
  • 21. Challenge 2: GettingActive Users • Potential Barriers: • Engrained habits. Having to save documents for this project in a different place may be viewed as a hassle • No one wants to learn a new login and new technology • People forget it’s there! • Strategies: • Make it simple to use and provide clear instruction • Make it a habit by starting the workspace the same time the project starts and using it consistently throughout • Organize information clearly and make sure valuable resources are posted to the workspace • Always include direct links to the site in your correspondence • Make sure you are comfortable with using and explaining the technology, as well as any other staff you have on the project
  • 22. Challenge 3: ConnectingTeams • SCENARIO:You are the director of a program whose members are scattered around the country. Most of your colleagues are in your office, but some are several hours away.You meet weekly as a program, and so far you have been using the phone to gather everyone together.This works okay, until you realize you are passing around a document that your distant colleagues cannot see.What are some other barriers that occur when you are meeting over the phone? How can you replicate the interactivity of a face-to-face meeting when some of the members are a plane ride away?
  • 23. Challenge 3: ConnectingTeams • Potential Barriers: • Miscommunication caused by not being able to see faces • Group members on the phone have trouble speaking up and becoming part of the conversation • People on the phone are distracted by other work (checking their email, etc.) • Strategies: • Use the “ShareYour Desktop” features of a web conferencing program to share documents, websites, and other materials. • Use webcams to be able to see the faces of distant colleagues • Use the “Raise Hand” and chat features in web conferencing software to make sure those on the phone can become part of the conversation • Keep everyone engaged by having a visual component to your meeting as well as an audio component
  • 24. Challenge 4: Knowledge Exchange • SCENARIO:You're a busy program manager that gets daily requests for similar types of information , and you have to gather this information from various other groups that can sometimes be hard to get a hold of. Basically, you have become the person in the middle. How can you connect these two groups to each other, so that you can save yourself some time and keep the information updated and current?What barriers do you anticipate?
  • 25. Challenge 4: Knowledge Exchange • Potential Barriers • Switching users from emailing you to going to a website or other resource • Getting buy-in from the people with the information and having them update the information • Strategies • Market your new resource so everyone is aware it is available • Link to the resource in your emails • Make adding information easy and straightforward • Make finding information easy and straightforward
  • 26. Part 3:The Future Social, Mobile, Empowered Users
  • 27. Streamline NCTSN Intranet
  • 28. Workspace Member Directory
  • 29. Workspace Profiles
  • 30. Web Conferencing - Recap • Keep current on emerging technologies • Evaluate new systems for changing needs and better functionality
  • 31. Web Conferencing - Future • Continuous Evaluation • Testing New Systems
  • 32. Web Conferencing - Future • Testing of systems on a variety of devices (mobile, tablet) • Demo
  • 33. Instant Messaging - Recap
  • 34. Instant Messaging - Future • Roll-out coming soon! • DEMO
  • 35. Learning Center Before
  • 36. Speaker Series Discussions
  • 37. e-Portfolios and Badges [Insert Screenshots]
  • 38. Summary: Our Future Users
  • 39. Learning Objectives 1. Participants will be able to identify how the NCTSN creates a collaborative infrastructure that is facilitated through the use of technology. 2. Participants will be able to name specific NCTSN tools and how they have and will be used for virtual network building. 3. Participants will understand how to access and use different NCTSN technologies for their own projects and within their own teams to create connections and establish partnerships among distributed groups.