Nathalie Tyrell
7236 Wallace Road Suite 930
Charlotte, NC 28212; 917-701-5605 (mobile)
Nathalie Tyrell   (917) 701.5605  Page 2
 Provided individualized attention to encourage r...
Nathalie Tyrell   (917) 701.5605  Page 3
Core Staffing Services, New York, NY January 2001 ...
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Nathalie Tyrell -Jan 24 2015

Published on: Mar 3, 2016

Transcripts - Nathalie Tyrell -Jan 24 2015

  • 1. Nathalie Tyrell 7236 Wallace Road Suite 930 Charlotte, NC 28212; 917-701-5605 (mobile) Professional Profile A highly adaptable professional proficient at providing consistent, high quality customer service across diverse industries. Demonstrated ability to manage multiple competing priorities in fast-paced, deadline driven environments without compromising the client experience. Proven record of delivering results across numerous industries for global, public sector and non-profit companies Key Competencies Include:  Customer Service Excellence  Relationship Management  Strong Communications Skills  Operations Management  Effective Team Player  Risk and Issue Mitigation Professional Experience Airserv Corporation, Queens, NY August 2013 – Present Airserv provides innovative and dependable solutions to the aviation industry to the world’s leading airlines and freight companies serving over 50 airports, including 27 of the nation’s top 40 markets in the United States and 12 of the top 30 airports worldwide Aviation Wheelchair Agent Lead Served as the Wheelchair Agent Lead, managing a team of wheelchair agents to ensure seamless and timely service to customers in need of assistance during air travel at New York’s JFK Airport. Key responsibilities include:  Serve as a member of the management team to develop schedules, communicate with team members, mitigate issues and risks and serve as the first point of escalation for customer service concerns  Provides physical assistance to customers in requiring aid getting in and out of wheelchairs  Required to safely transport client to their destination making sure passenger is as comfortable as possible  Provides needed assistance with passenger baggage  Examines wheelchairs daily for required repairs and maintenance  Performs special projects as requested by leadership Ascension Investment Group, Queens, NY April 2010 – August 2013 Ascension Investment Group is a grass roots real estate investment group, managing sales and rental of residential and commercial real estate Operations Specialist Worked with remote team members to execute and support critical operations processes. Provide support to team members and troubleshoot issues and concerns as they arise. Key responsibilities included:  Provided operations and administrative support to a team of consultants  Assessed and documented existing business procedures  Adhere to Ascension’s policies and procedures and act as a proponent for compliance  Developed recommendations for new methods / procedures, schedules and reports for management to evaluate  Coordinate meeting logistics for team members  Maintained recordkeeping database and produce reports at leaderships request Elmhurst Care Center, East Elmhurst, NY December 2009 – Apr 2010 Elmhurst Care Center is a 240 bed facility providing comprehensive rehabilitative healthcare to adults of all ages Certified Nurse’s Assistant (CNA) Worked under the direct supervision of nurses to provide quality nursing care to residents. Implemented specific procedures and programs, coordinated work within the department, as well as with other departments and reported pertinent information to the immediate supervisor. Key responsibilities included:
  • 2. Nathalie Tyrell   (917) 701.5605  Page 2  Provided individualized attention to encourage resident’s ability to maintain or attain the highest practical physical, mental and psychosocial well-being  Responsible for implementing individualized care plan for residents, and providing support to the residents according to their care plan  Contributed to the care planning process by providing the charge nurse or other care planning staff with specific information and observations of the residents’ needs and preferences  Assisted with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion, communicating or other needs in keeping with the individuals’ care requirements. Maintained the comfort, privacy, and dignity of residents in the delivery of services to them  Interacted with residents in a manner that displayed warmth and promoted a caring environment.  Responsible for reporting to the charge nurse or administrative staff incidents or evidence of resident abuse or violation of residents’ rights  Assists in maintaining a safe, neat and clean environment; reports environmental deficiencies to the charge nurse such as lighting or equipment problems.  Assisted with departmental tasks as required Mary Kay Cosmetics New York, NY April 2006 – December 2009 Mary Kay is a direct selling cosmetic company with $3.5 million in wholesale sales and more 3 million Independent Beauty Consultants, offering more than 200 premium products in more than 35 countries around the world Independent Beauty Consultant Served as a sales associate for a multi-million dollar direct selling cosmetic company. Conducted one on one consultation to identify client’s skin care needs and answer questions regarding the product line. Performed facials and makeovers as well as conducted open houses and Mary Kay parties to create exposure for and market Mary Kay’s product line to current and prospective clients. Organize and manage client records, product inventory and financial records Merrill Lynch Corporate Library, New York, NY April 2002 – February 2006 Merrill Lynch is one of the world’s premier providers of wealth management, securities trading and sales, corporate finance and investment banking services Records Management Officer Provided support for the development and implementation of a comprehensive records management program at the Merrill Lynch Corporate Library. Responsible for providing database logging, scanning and electronic filing of all records. Key responsibilities included:  Maintained control of all record copies of permanent records, contracts, microfiche and technical documents  Performed quality assurance audits on all records  Assisted the Records Department Manager with daily departmental operations and implementation of a centralized records management/document control plan for all records throughout the organization  Enter pertinent information into the records management database,  Provided assistance to the departmental records coordinators in the utilization of the software to retrieve departmental records electronically  Worked with the Information Technology department to maintain electronic records.  Updated file codes, retention schedules, and other relevant indexes and logs that are used in the records management function  Followed records retention and destruction procedures in accordance with the Merrill Lynch schedules Maintained disaster file storage of technical documents, including submittal and retrieval of documents  Performed related functions as required Administrative Coordinator Performed administrative and office support activities for multiple supervisors. Key duties included: Answering and fielding telephone inquiries, receiving and directing visitors, word processing, creating spreadsheets and filing documents, conducted internet research and demonstrated strong communication skills with constituents at all levels of the organization.
  • 3. Nathalie Tyrell   (917) 701.5605  Page 3 Core Staffing Services, New York, NY January 2001 – April 2002 Core Staffing Services is one of New York’s top staffing firms specializing in recruiting resources for human resources, office support, finance, accounting, creative services, and marketing roles in the New York Metropolitan area Experienced Administrative Professional Provided administrative and operational support for various clients across diverse industries to meet interim staffing needs. Roles ranged from Administrative Assistant to Project Coordinator. Key responsibilities included: Providing administrative and operations support, serving as a project team member and support critical project management activities and supporting logistics management activities United Way of Tri-State, New York, NY January 2000 – January 2001 A national system of volunteers, contributors, and local charities helping people in their own communities Customer Service Representative Responsible for effectively managing donor inquiries and complaints by using excellent, in-depth knowledge of donor services and programs as well as communicating effectively with team members within the customer service department. Key responsibilities included:  Provided prompt, accurate, thorough and courteous responses to all customer inquiries  Performed research as needed to resolve inquiries  Performed inquiries on IRS Database & Guide Star Program  Managed and exceeded key performance indicators related to call volume, rate of issue resolution and SLAs  Responsible for development and distribution of cumulative and supplemental agency reports Education Katherine Gibbs School, New York, NY -AAS 1995 Major: Business Administration York College, Queens, NY – BA Coursework completed 1997 Major: Business Administration Allen School, Jamaica, NY – Certified Nurse Assistant (CNA) Certification 2009 Community Involvement  Crisis Assistance Ministry Volunteer  Public School 156 Parent Volunteer  Second Harvest Food Bank Volunteer  United Way of Tri-State

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