NATHAN HUMPHREYS
nathanjhumphreys@hotmail.com Nathan Humphreys +41 (0) 798 496 513
A hard working individual with signific...
NATHAN HUMPHREYS
nathanjhumphreys@hotmail.com Nathan Humphreys +41 (0) 798 496 513
WELL WELL WELL LTD – THIRSTY WORK Londo...
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Nathan_HumphreysCV2015 (1)

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Nathan_HumphreysCV2015 (1)

  • 1. NATHAN HUMPHREYS nathanjhumphreys@hotmail.com Nathan Humphreys +41 (0) 798 496 513 A hard working individual with significant experience in customer service gained across various industries. A self-starter with the ability to use own initiative to meet deadlines and reach set targets. A personable, confident and strong team player with the capacity to interact effectively with clients and staff at all levels PROFESSIONAL EXPERIENCE THOMSON REUTERS Geneva, CHE Account Management Sales Jul 09 – Present THOMSON REUTERS London, UK Account Management Sales & Order Management Aug 06 – Jul 09  Manage sales order process for all products  Work with account team and clients to ensure satisfactory completion of orders  Verify equipment needs, communication requirements and review technical site survey to ensure accurate and timely order completion  Manage all client queries and communication in a professional and timely manner  Achieve and maintain agreed internal and external customer service KPIs  Ensure clients are kept informed on query progress  Attend regular team meetings and perform subsequent action tasks  Provide in-depth training to new staff and mentor less experienced team members  Visit UK clients to enhance customer service and promote retention Key Achievements - Requested to transfer to Geneva office to provide senior specialist support for setup of UKI EMEA team - Awarded Thomson Reuters Outstanding Customer Service 2015 - Selected to provide regular key updates and training to EMEA Customer Administration teams TELECOM PLUS UTILITY WAREHOUSE London, UK Customer Service Supervisor Jul 03 – Aug 06  Establish and lead customer service and technical support team, managing corporate and residential accounts  Train and mentor new staff  Assess new services and products and tailor sales technique to provide a customised package for each customer
  • 2. NATHAN HUMPHREYS nathanjhumphreys@hotmail.com Nathan Humphreys +41 (0) 798 496 513 WELL WELL WELL LTD – THIRSTY WORK London, UK Customer Sales Team Leader Feb 03 – May 03 WORKING VISA AUS Customer Service - Temp Feb 01 – Jan 02 BANKING ADDITIONS London, UK Recruitment Administrator May 01 – Dec 01 GEORGESON SHAREHOLDERS London, UK Customer Service and Sales Representative Aug 00 – May 01 EDUCATION NORTH HERTFORSHIRE COLLEGE Hitchin, UK A Level – English Literature BTEC Performing Arts BA (Hons) Performing Arts NORTON SCHOOL Letchworth, UK 11 GCSEs REFERENCES  Available on request

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