28 Lamberhurst Grove, Kents Hill, Milton Keynes, MK7 6JB
Mobile: 0778 639 0500 Home: 01908 200 448
The primary and trusted point of contact for programme delivery and analytical insights.
Continually creating, challengi...
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Nathan Newall CV - July 2015

Published on: Mar 3, 2016

Transcripts - Nathan Newall CV - July 2015

  • 1. NATHAN NEWALL 28 Lamberhurst Grove, Kents Hill, Milton Keynes, MK7 6JB Mobile: 0778 639 0500 Home: 01908 200 448 PROFILE Highlyexperiencedand specialisedindeliveringcustomerexperience programmes &performance drivingstrategicinsightstoadiverse range of organisations (including majorF&Boperators,leisure brands,luxury goodsand UKand globalairports). Possessingexceptional interpersonal skillswithkeystakeholders,Ihave a consultative approach, workinginpartnershipto buildstrategicobjectivesbased aroundthe customerexperience and widercommercial goals –proactivelysellinginsolutionstomeetthese objectives. Influential inhelpingtodrive change withinorganisations culturesthroughtrusted,productive relationshipsatall levels mycurrentrole spearheadsthe effective deliveryof clientprogrammes. Withsolidbusinessdevelopmentskills Iachieve sustainable growthbyconsistentlyexploring and realisingopportunitieswithinclients’businesses.Demonstratingclearreturnoninvestment I monitorprogramme efficiencies, deliverables andqualityoutput. Passionate aboutdeliveringanexceptional experienceI relishnew challengesanddevelopingnew opportunities. KEY SKILLS SUMMARY  ExperiencedAccountManager,driven, passionate.  Strongcommercial acumen;able to negotiate andinfluence outputswhilst enhancingcustomersatisfaction.  Ownershipof personal targets against agreedKPIstructure.  Involvedinreportingprocess toall key managers/clients.  Exceptional transferableskills. Competentandinfluential indealing withinternal/external stakeholders.  Buildsconfidence throughstrong communicationandinterpersonal skills.  Influential inmanagingchange - leading to enhancedcompetenciesand capabilitiesacrossall teams.  Effective delivery/interpretationof key messagesanddata insights. CAREER: Market Force Information (Europe) Ltd 2012 – Present (Milton Keynes) Market Force providesworld-leadingCustomerIntelligence programmes – utilisingmethodologies including customer feedback surveys, mystery shopping, audits and voice feedback systems - supported by advanced analytical modelling and reporting platforms. Key Account Manager (2013 – Present) Role Responsibilities & achievements;
  • 2. The primary and trusted point of contact for programme delivery and analytical insights. Continually creating, challenging, and effecting business improvements. Delivering programme training and insights through client teams. Mentoring and strategic support. Co-ordination of operational staff; chairing progress meetings and addressing challenges. Measurement of on-going business targets against defined KPI structure. Pioneering expansion of business into 12 territories within 2 years with international F&B client. Retail Eyes UK Ltd (Acquired by Market Force) 2008 – 2012 (Milton Keynes) Prior to Market Force acquisition, role responsibilities included; Business Manager (2012) - Directly managed a team of x6 account managers with an annual client portfolio value of £2.5m whilst retaining a hands-on account management role. International Account Manager (2009 – 2011) - Established an international partner network, and delivered territory specific customer insights for a global operator. Account Manager (2008 - 2009) – Effective understanding and implementation of client strategy proved to be the springboard for account growth and role development. Cision (Formerly Romeike Media Intelligence) 1998 – 2007 (London) Cisionprovidedmediamonitoring,evaluation,research, and mediacontact solutionsto a diverse range of organisations in the UK and worldwide. Key Account Manager (2000 – 2007) Account Executive (1998 – 2000) Consulted onall elementsof the media communications cycle with particular emphasis on media evaluation. Responsible for overseeing high revenue, multi-national accounts. Profitably managed £1.7 million per year client base. Represented Cision at PR events and high profile conferences. Developedspecialistknowledge of publicsectororganisationsincluding major charities and NGOs. EDUCATION & QUALIFICATIONS UniversityCollege Northampton Sept1992 – July1995 BSc (Hons) inCombinedStudies2:1 Modules:HumanBiological Studies,PsychologyandDrama A” Levels;English,SociologyandBiology OUTSIDE OF WORK I have a youngfamilyand enjoyspendingtimewith themandfriends. Passionate about motorsport, golf, and pub sports. Running seems to have taken over my life currently! References available upon request

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