Nathan Newall CV - July 2015
Published on: Mar 3, 2016
Transcripts - Nathan Newall CV - July 2015
28 Lamberhurst Grove, Kents Hill, Milton Keynes, MK7 6JB
Mobile: 0778 639 0500 Home: 01908 200 448
Highlyexperiencedand specialisedindeliveringcustomerexperience programmes &performance
drivingstrategicinsightstoadiverse range of organisations (including majorF&Boperators,leisure
brands,luxury goodsand UKand globalairports).
Possessingexceptional interpersonal skillswithkeystakeholders,Ihave a consultative approach,
workinginpartnershipto buildstrategicobjectivesbased aroundthe customerexperience and
widercommercial goals –proactivelysellinginsolutionstomeetthese objectives.
Influential inhelpingtodrive change withinorganisations culturesthroughtrusted,productive
relationshipsatall levels mycurrentrole spearheadsthe effective deliveryof clientprogrammes.
Withsolidbusinessdevelopmentskills Iachieve sustainable growthbyconsistentlyexploring and
monitorprogramme efficiencies, deliverables andqualityoutput.
Passionate aboutdeliveringanexceptional experienceI relishnew challengesanddevelopingnew
KEY SKILLS SUMMARY
Strongcommercial acumen;able to
negotiate andinfluence outputswhilst
Ownershipof personal targets against
Involvedinreportingprocess toall key
Influential inmanagingchange - leading
Effective delivery/interpretationof key
CAREER: Market Force Information (Europe) Ltd 2012 – Present (Milton Keynes)
Market Force providesworld-leadingCustomerIntelligence programmes – utilisingmethodologies
including customer feedback surveys, mystery shopping, audits and voice feedback systems -
supported by advanced analytical modelling and reporting platforms.
Key Account Manager (2013 – Present) Role Responsibilities & achievements;
The primary and trusted point of contact for programme delivery and analytical insights.
Continually creating, challenging, and effecting business improvements.
Delivering programme training and insights through client teams.
Mentoring and strategic support.
Co-ordination of operational staff; chairing progress meetings and addressing challenges.
Measurement of on-going business targets against defined KPI structure.
Pioneering expansion of business into 12 territories within 2 years with international F&B client.
Retail Eyes UK Ltd (Acquired by Market Force) 2008 – 2012 (Milton Keynes)
Prior to Market Force acquisition, role responsibilities included;
Business Manager (2012) - Directly managed a team of x6 account managers with an annual client
portfolio value of £2.5m whilst retaining a hands-on account management role.
International Account Manager (2009 – 2011) - Established an international partner network, and
delivered territory specific customer insights for a global operator.
Account Manager (2008 - 2009) – Effective understanding and implementation of client strategy
proved to be the springboard for account growth and role development.
Cision (Formerly Romeike Media Intelligence) 1998 – 2007 (London)
Cisionprovidedmediamonitoring,evaluation,research, and mediacontact solutionsto a diverse
range of organisations in the UK and worldwide.
Key Account Manager (2000 – 2007) Account Executive (1998 – 2000)
Consulted onall elementsof the media communications cycle with particular emphasis on media
Responsible for overseeing high revenue, multi-national accounts.
Profitably managed £1.7 million per year client base.
Represented Cision at PR events and high profile conferences.
Developedspecialistknowledge of publicsectororganisationsincluding major charities and NGOs.
EDUCATION & QUALIFICATIONS
UniversityCollege Northampton Sept1992 – July1995
BSc (Hons) inCombinedStudies2:1 Modules:HumanBiological Studies,PsychologyandDrama
OUTSIDE OF WORK
I have a youngfamilyand enjoyspendingtimewith themandfriends. Passionate about motorsport,
golf, and pub sports. Running seems to have taken over my life currently!
References available upon request