Nathaniel Beukema Updated Resume
Published on: Mar 3, 2016
Transcripts - Nathaniel Beukema Updated Resume
N A T H A N I E L B E U K E M A
2467 Invar Court 805.791.8651
Simi Valley, CA email@example.com
With over a decade of professional experience in collections, customer service, office administration, investor
claims, foreclosures, data entry, customer service, mortgage loan servicing and legal mortgage document
review during the foreclosure process, I am a senior level multifaceted, resourceful, and versatile professional. I
provide results-oriented, hands-on, proactive administration with demonstrated success in handling the most
difficult claims and resolving long-term issues. I work collaboratively as a team leader, using my communications
and interpersonal abilities to train and motivate teams. My leadership skills foster productive and healthy work
environments. Additionally, my diplomacy and tact ensure positive customer relations and excellent service. I am
extremely dedicated with minimal absences and always ready to work.
AREAS OF EXPERTISE
▪ Mortgage Loan Foreclosures ▪ Legal Document Review ▪ Loan Closings ▪ Investor Claims ▪ FHLMC/FNMA
▪ Report Documentation ▪ Staff Supervision/Training ▪ Client Relations ▪ Collections ▪ Problem Solving
▪ Team Leader/Motivator ▪ Dispute Resolution ▪ Customer Service ▪ Research/Analysis ▪ Mortgage Law
▪ Attorney/Investor Communications ▪ Mortgage Loss Resolution ▪ Data Entry ▪ Clerical ▪ Office Administration
Microsoft Office Suite: Excel and Word; AS400; LPS; Typing 60+ WPM with excellent accuracy; Iportal; Equator
ICONMA AS CONTRACTOR TO BANK OF AMERICA – SIMI VALLEY, CA AUG 2014 – NOV
Contractor 1- Post Closing
Managing requests for collateral files by attorney’s, internal departments and returning them to their
custodian. Brought back due to my knowledge of systems and the industry. This was a temporary
assignment that was completed to satisfaction.
Bank of America – Simi Valley, CA Jan 2003 – Nov
Mortgage Loan Servicing Specialist Lead (2012 – 2013)
Supervise and train mortgage loan servicing team members to ensure accuracy in claims processing.
Oversaw and managed the most difficult claims with long-standing unresolved issues to successful
completion. Negotiated with investors and attorney’s to minimize loss for out of the ordinary or over the limit
fees and costs. I was responsible for explaining every amount that was outstanding before the loan could be
considered closed, many of these cases were unresolved for years until I was able to reach a resolution.
Used Excel to balance and explain unresolved differences for bookloss and accounting departments needs.
Managed the foreclosure document execution process for the states of Florida, Georgia, Idaho, Illinois,
Hawaii, and Kansas; consistently with extremely high production and 100% accuracy.
Mortgage Loan Servicing Specialist (2007 - 2012)
Managed the review and approval of legal foreclosure documents from attorneys; ensuring accuracy and
completeness before high-ranking officers signed the documents.
Reviewed and approved attorney invoices for payment; filed claims for payment to investors for expenses
paid during the foreclosure process.
Oversaw and prepared the loan for closure; resolved unpaid balances and issues; communicating with
investors and/or attorneys as necessary.
Senior Foreclosure Technician (2005 - 2007)
Responsible for FHLMC short sale claims; reviewed client accounts for possible foreclosure action and
communicated with attorneys and provided assistance with any actions required.
Approved expenditures based on attorney information and reviewed legal documents for accuracy and
completeness before sending them to management for execution.
Selected to participate in the LPS beta process to oversee the implementation for the short sale claims
Loan Counselor (Call Center Collections/Customer Service) (2003 – 2005)
Contacted customers regarding mortgage loans to determine cause for delinquency.
Mitigated customer dissatisfaction and resolved high stress situations over the phone.
Provided information about assistance programs; and created plans to remedy severe delinquency based
on the customer’s financial situation; processed payments for mortgage over the phone.
Received high volume inbound calls on an auto-dailer system.
Provided high level customer service for issues including escrow, and mortgage insurance.
Processed payments over the phone.
Moorpark College, Moorpark, CA (1 year)
Royal High School, Simi Valley, CA – Graduated 1994