NATHANIEL C. NWAZUE
Mesquite, Texas 75150 (214) 684-4582
nnwazue@yahoo.com
PROFESSIONAL OBJECTIVE/SUMMARY
 MCP Certificat...
• Performed Health Information money processing of cash, checks, A/R, invoice and credit
cards; maintain cash drawer and c...
AWARD and RECOGNITION
Diana and Richard C Strauss Service Excellence Awards, 2011
Nathaniel Nwazue nnwazue@yahoo.com 214-6...
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Nathaniel Nwazue Resume 9.15

Published on: Mar 3, 2016
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Transcripts - Nathaniel Nwazue Resume 9.15

  • 1. NATHANIEL C. NWAZUE Mesquite, Texas 75150 (214) 684-4582 nnwazue@yahoo.com PROFESSIONAL OBJECTIVE/SUMMARY  MCP Certificate  Healthcare Professional & Data analysis  Project Management  Custom PC Building  PC Speed Boost  Imaging  Ecommerce  Helpdesk Support  Training, Monitoring, and Budgeting  Troubleshooting/Installing experience of both hardware and software computer applications, database maintenance and process improvement with COBOL and SQL  Medical contracts and Medicare/Medicaid reimbursements, Q/A and Managed Care  Remote into 7-11s in Dallas to troubleshoot POS systems and gas pump failure. Relevant Projects • Researched the feasibility of expanding Faith Based Community Nursing at Presbyterian Dallas Hospital, focusing on holistic health and preventing or minimizing illness in a faith community (Capstone Project). • Created and maintained documentation of unknown patient log on Excel that is functional with traceable matrices in an effort to ensure an objective assignment of request to ROI staff. • Converted Patient Accounting Application Program (PATCOM) tape files to disk files. EXPERIENCE Desktop Technical Support Specialist July 2015-Sept 2015 IBM/ Parkland Project, Dallas, TX • Provided PC Tier 1 support to physicians and nurses • Troubleshoot hospital Specific technology such as Biomedical Device Integration, Black diamond Video, A/V equipment’s, PC and peripherals, Printers, Badge readers, Phlebotomy Barcoding, PC/TV Monitors, Patient Label printers and Responder equipment and install drivers • Troubleshoot VoIP phones • Provide Single sign-on support for clinical applications • Troubleshoot network connectivity issues • Utilize HEAT ticketing system Release of Information Coordinator December 2006-July 2014 UT SOUTHWESTERN MEDICAL CENTER, Dallas, TX • Managed the Data Analysts/entry staff as well as evaluate and define requirements for the business unit and communicate them to management. • Ensured team efficiency in ROI data entry by providing training on documentations pertaining to hospital central billing office – CBO; hospitals request; legal request; insurance request; healthcare request and patient request. • Worked with ROI Leadership team to plan and develop training documentation. • Identified problems and gaps in data analysis and implemented action plans with the team to ensure quality resolutions. • Identify and resolve EPIC Issues as it relates to EPIC 2010 release. Nathaniel Nwazue nnwazue@yahoo.com 214-684-4582
  • 2. • Performed Health Information money processing of cash, checks, A/R, invoice and credit cards; maintain cash drawer and coordinate money deposits and transfer.. • Performed patient’s search and verify appropriate match for third party payments. • Served as HIM preceptor of new employees on departmental policies and procedures. • Performed Quality Control (QC) for legal medical record request. • Ensured that all production End of Shift report is submitted daily. Technical Helpdesk Analyst Level II Aug 2005 - Dec 2006 AFFILIATED COMPUTER SERVICES, Inc. / XEROX, Dallas, TX • Provided helpdesk support to business end users by troubleshooting, researching, investigating and resolving 7-11 POS and computer issues in an accurate and timely manner, reducing the turnaround time by 95%. Account Representative Feb 2004 - Aug 2005 MEDSPHERE MEDICAL BILLING INC., Dallas, TX • Managed multiple accounts including data entry, billing and coding, utilizing ICD-9 and CPT-4 codes. • Negotiated contracts and appealed denials due to coding errors and reversed prior "deny" decisions. • Collected $75,000 in bad debt. Application Development Analyst Sep 2001 - Mar 2003 PEROT SYSTEMS, Plano, TX • Provided health care application support and maintenance on Access, mainframe; utilizing COBOL, SQL, Endeavor and File Manager. • Performed weekly and monthly staff training following PATCOM hospital updates. • Decreased cost by 75% through implementation of run time improvements to several jobs, including refining database content and reducing tape mounts. • Utilized JCL, SQL and Access to extract files and data per specific customer requests. Network Analyst Team Lead June 1999 – May 2001 NORTEL NETWORKS, Richardson, TX • Installed Computer, Monitor, Troubleshoot systems issues, provisioned systems, track system trend, test equipment and applications, at company and customer sites. • Participated in program planning, development, and implementation. • Conducted inspection of work sites analysis, coordinating and leading related projects • Provided training translating client’s specifications, and documenting/logging maintenance issues EDUCATION ASHER COLLEGE, Dallas, TX Anticipated Graduation: December 2015 IT/ Database Administration TEXAS WOMEN UNIVERSITY, Denton, TX, 2011 MBA, Master of Business Administration MHSM, Master of Health Systems Management DEVRY UNIVERSITY, Irving, TX, 1999 BS, Computer Information Systems CERTIFICATION NCICS, National Certified Insurance & Coding Specialist MCP Microsoft Certification 2015 Nathaniel Nwazue nnwazue@yahoo.com 214-684-4582
  • 3. AWARD and RECOGNITION Diana and Richard C Strauss Service Excellence Awards, 2011 Nathaniel Nwazue nnwazue@yahoo.com 214-684-4582

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