The social media limoSimon Booth-Lucking, ClaremontListening and monitoring social media – January 2013
The NAS ChannelsListening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
The rules of online dating:strategy and planningListening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Why listen? Monitor reputation Research custom...
Writing your lonely hearts advert:keyword researchListening and monitoring social media – January 2013 http://www.flickr...
Listening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
First dates:looking for the right signsListening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Meet their friends:good influence?Listening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Listening and monitoring social media – January 2013
Going steady: listening,responding, engagement?Listening and monitoring social media – January 2013
Google Alerts www.google.com/alertsListening and monitoring social media –...
Dashboards www.netvibes.comListening and monitoring social media – J...
Listening and monitoring social media – January 2013
Hootsuite www.hootsuite.comListening and monitoring social media – J...
Deciding whether to respond ...
Thank you Simon Booth-Lucking ...
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NAS Partner Marketing Workshop: Social media breakout

The 'social media listening and monitoring' breakout session from the January 2013 NAS partner workshop
Published on: Mar 3, 2016
Published in: Education      
Source: www.slideshare.net


Transcripts - NAS Partner Marketing Workshop: Social media breakout

  • 1. The social media limoSimon Booth-Lucking, ClaremontListening and monitoring social media – January 2013
  • 2. The NAS ChannelsListening and monitoring social media – January 2013
  • 3. Listening and monitoring social media – January 2013
  • 4. Listening and monitoring social media – January 2013
  • 5. Listening and monitoring social media – January 2013
  • 6. The rules of online dating:strategy and planningListening and monitoring social media – January 2013
  • 7. Listening and monitoring social media – January 2013
  • 8. Why listen? Monitor reputation Research customers Research competitors Customer service Generate ideas Measure marketing impact ...plus, relatively cheap and risk freeListening and monitoring social media – January 2013
  • 9. Writing your lonely hearts advert:keyword researchListening and monitoring social media – January 2013 http://www.flickr.com/photos/adamfletcher/3466121148/
  • 10. Listening and monitoring social media – January 2013
  • 11. Listening and monitoring social media – January 2013
  • 12. Listening and monitoring social media – January 2013
  • 13. Listening and monitoring social media – January 2013
  • 14. First dates:looking for the right signsListening and monitoring social media – January 2013
  • 15. Listening and monitoring social media – January 2013
  • 16. Listening and monitoring social media – January 2013
  • 17. Listening and monitoring social media – January 2013
  • 18. Listening and monitoring social media – January 2013
  • 19. Meet their friends:good influence?Listening and monitoring social media – January 2013
  • 20. Listening and monitoring social media – January 2013
  • 21. Listening and monitoring social media – January 2013
  • 22. Listening and monitoring social media – January 2013
  • 23. Listening and monitoring social media – January 2013
  • 24. Listening and monitoring social media – January 2013
  • 25. Going steady: listening,responding, engagement?Listening and monitoring social media – January 2013
  • 26. Google Alerts www.google.com/alertsListening and monitoring social media – January 2013
  • 27. Dashboards www.netvibes.comListening and monitoring social media – January 2013
  • 28. Listening and monitoring social media – January 2013
  • 29. Hootsuite www.hootsuite.comListening and monitoring social media – January 2013
  • 30. Deciding whether to respond Take reasonable action to fix issue and let customer know action taken Positive Negative Yes Yes No Does customer Do you want Assess the Evaluate the need/deserve more to respond? message purpose info? Yes Unhappy Yes Are the facts No Gently correct the No Response Customer? correct? facts No Yes Can you add No Dedicated Yes Are the facts No value? Complainer? correct? No Yes Is the Explain what is being Respond in Thank the Comedian Yes problem done to correct the kind & share person Want-to-Be? being fixed? issue. No Adapted from the US Air Force Blog Triage Yes Let post stand and monitor.Listening and monitoring social media – January 2013
  • 31. Thank you Simon Booth-Lucking @simonbooth on Twitter simon@claremont.org.uk www.claremont.org.ukListening and monitoring social media – January 2013 National Apprenticeship Service