Natural Disaster Planning: A Call Center
Service Can Help
Having preparations in place to cope with the communication chal...
Surveys conducted by the Institute for Business and Home Safety (IBHS) found that around 25 percent
of businesses that are...
of 2

Natural disaster planning

In addition to partnering with a call center service to keep the lines of communication open, it's also important to establish an on-site alert notification scheme, such as installing an intercom or alarm system.
Published on: Mar 3, 2016
Published in: Business      
Source: www.slideshare.net


Transcripts - Natural disaster planning

  • 1. Natural Disaster Planning: A Call Center Service Can Help Having preparations in place to cope with the communication challenges posed by a natural disaster is an essential component of any business continuity plan. When a disaster strikes, the last thing that you want is to be cut off from employees, suppliers, distributors and clients who make your business a success. In today's high-tech world where so much of business communication is achieved through Wi-Fi and Internet technology, it's vital to have a back-up plan that includes a call center service, which can keep you in touch with everyone associated with your organization when other types of communication systems aren't available. Communication Plan Development Any sound risk assessment plan includes an analysis that identifies what resources are needed to keep critical business functions up and running should a natural disaster occur. Having a reliable way to communicate quickly in times of emergency is critical to maintaining safe business practices. An escape plan should be presented to each new employee and practiced regularly by all employees and associates. Retail organizations will want to make sure that bilingual customer service employees are always on hand to help with client management during natural disasters. In addition to partnering with a call center service to keep the lines of communication open, it's also important to establish an on-site alert notification scheme, such as installing an intercom or alarm system. When that's not feasible, a quality answering service will take on the responsibility of sending out alerts to in-house employees. Key personnel should have access to Internet sites that can be utilized during times of emergency, including company websites and social media sites like Twitter and Facebook. Assemble a Communications Team Even the smallest business is placed under a greater risk when a single person is responsible for implementing a contingency plan. Assembling a team helps ensure that there will be proper leadership company-wide in case of a natural disaster. You may also want to consider including a representative from your answering service as a member of this important team. The team should not only have emergency contacts available for each employee but also contact information for employee support services as well, including daycare centers, caregivers and schools. The communications team should assume responsibility for relaying safety information to the company's staff, vendors and customers year round. Regular postings on an Internet site, social media site or even a bulletin board will demonstrate the company is serious about safety. Because regular communication offers additional opportunities to interact with both customers and employees, it elevates the company's profile and raises morale as well.
  • 2. Surveys conducted by the Institute for Business and Home Safety (IBHS) found that around 25 percent of businesses that are forced to close during a disaster never reopen. Unexpected closures are particularly devastating for owners of small businesses who are often too caught up with day-to-day operations to formulate risk and recovery plans and assessments. A reputable call center service that operates 24 hours a day and offers bilingual customer service is a valuable resource that can give businesses, big or small, the competitive edge during and after a natural disaster.

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