CONFIDENTIAL PROFILE
OF
Nkosinathi Ngwenya 073 7983279
Curriculum Vitae of Nkosinathi Ngwenya
Page 1 of 6
PERSONAL INFORMA...
CONFIDENTIAL PROFILE
OF
Nkosinathi Ngwenya 073 7983279
Curriculum Vitae of Nkosinathi Ngwenya
Page 2 of 6
EDUCATIONAL QUAL...
CONFIDENTIAL PROFILE
OF
Nkosinathi Ngwenya 073 7983279
Curriculum Vitae of Nkosinathi Ngwenya
Page 3 of 6
COMPANY : Africa...
CONFIDENTIAL PROFILE
OF
Nkosinathi Ngwenya 073 7983279
Curriculum Vitae of Nkosinathi Ngwenya
Page 4 of 6
 Quality checks...
CONFIDENTIAL PROFILE
OF
Nkosinathi Ngwenya 073 7983279
Curriculum Vitae of Nkosinathi Ngwenya
Page 5 of 6
 Air-ticket pay...
CONFIDENTIAL PROFILE
OF
Nkosinathi Ngwenya 073 7983279
Curriculum Vitae of Nkosinathi Ngwenya
Page 6 of 6
ACTIVITIES : Mem...
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Nathi Ngwenya

Published on: Mar 3, 2016
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Transcripts - Nathi Ngwenya

  • 1. CONFIDENTIAL PROFILE OF Nkosinathi Ngwenya 073 7983279 Curriculum Vitae of Nkosinathi Ngwenya Page 1 of 6 PERSONAL INFORMATION NAME Nkosinathi Ngwenya KNOWN AS Nkosinathi LANGUAGES English South Sotho Zulu and Xhosa GENDER Male MARITAL STATUS Married DATE OF BIRTH 13 June 1978 ID NUMBER 780613 5307083 NATIONALITY South African E-MAIL nkosinathingwenya@mtnloaded.co.za DRIVERS LISENCE Code C1 HOME ADDRESS 1859 Mukhari Street, Spruitview 1431 DEPENDENTS Two Children QUALIFICATIONS QUALIFICATION INSTITUTION YEAR OBTAINED Matric Lethulwazi Comprehensive School 1998 Electronic Engineering EWC – Germiston 2002 WORK EXPERIENCE POSITION COMPANY INDUSTRY DURATION Technical Advisor African Oxygen Gas, Engineering and Manufacturing May 2011 to Current Customer Service Advisor (Self Service Orders - EDI) African Oxygen Gas, Engineering and Manufacturing August 2010 to May 2011 Customer Service Advisor ( QA – Quality Assurance) African Oxygen Gas, Engineering and Manufacturing Jul 2010 to Sep 2010 Customer Service Advisor (Multimedia – Fax and E-mail) African Oxygen Gas, Engineering and Manufacturing July 2008 to August 2009 Customer Service Advisor (Inbound & Outbound) African Oxygen Gas, Engineering and Manufacturing July 2007 to July 2008 Customer Services Agent South African Airways Aviation June 2006 to June 2007 Call Centre Agent (Debt Collector) Munnik Basson Da Gama (MBD Inc.) Financial Services March 2003 to June 2006
  • 2. CONFIDENTIAL PROFILE OF Nkosinathi Ngwenya 073 7983279 Curriculum Vitae of Nkosinathi Ngwenya Page 2 of 6 EDUCATIONAL QUALIFICATIONS LAST SCHOOL ATTENDED : Lethulwazi Comprehensive School HIGHEST STANDARD PASSED : Grade 12 CERTIFICATE OBTAINED : Senior Certificate with Matric Exemption YEAR : 1998 SUBJECTS PASSED : Zulu 1St Language HG C English 2nd Language HG D Afrikaans 2nd Language HG E Mathematics SG C Physical Science SG C Biology HG E Geography SG D TERTIARY QUALIFICATIONS INSTITUTION : Germiston Campus (EWC) COURSE : Electronic Engineering YEAR : 1999 - 2002 CERTIFICATE OBTAINED : National N6 Certificate SUBJECTS PASSED : Mathematics N2, N3, N4, N5, N6, Industrial Electronics N2, N3, N4, N5, N6 Radio & TV Theory N2, N3 Logic System N2, N3 Digital Electronics N4, N5, N6 Computer Principles N4, N5, N6 COURSES ATTENDED COMPANY NAME : South African Airways (SAA) CERTIFICATE OBTAINED : Passenger Handling Certificate : Web Training Certificate : Qik Res (Amadeus) COMPANY NAME : African Oxygen Limited (Afrox) CERTIFICATE OBTAINED : Microsoft Word : Internet Explore 6.1 : Microsoft Outlook : Master Drive Certificate : Advanced MMA Welding : Advanced MIG Welding : Advanced TIG Welding COMPUTER PACKAGES MS Excel MS Word MS Outlook MS PowerPoint
  • 3. CONFIDENTIAL PROFILE OF Nkosinathi Ngwenya 073 7983279 Curriculum Vitae of Nkosinathi Ngwenya Page 3 of 6 COMPANY : African Oxygen INDUSTRY : Gas, Engineering and Manufacturing PERIOD OF EMPLOYMENT : May 2011 to Current POSITION : Technical Advisor DUTIES :  Planning training with a Customer Service Managers on gaps identified through assessments and coaching.  Continually building learning environment for customer service advisor in all processes linked to hardgoods and gases, and putting emphasis on the importance to meet target at the specific given time and to avoid non-compliance.  Support service managers with quality evaluation linked to technical calls and call handling time.  Planning a product visibility to sales Centre for all customer service advisors to view different types of products we supply.  Ensures that all queries logged for technical assistance are resolved within SLA, and follow up made within 24 hours.  Developing frequently asked questions (FAQ) linked to customer service Advisors enquiries.  Managing conversion rate of quotations before expiry dates.  Giving technical advice to external and internal customers on products, applications and processes.  Handling of all Welding Machines quotation through Account Manager responsible for specific customer and work out the gross margins, and also all handling quotation on all Afrox products.  Actively working with Products Managers with regards to products developments, new or discontinued products. COMPANY : African Oxygen INDUSTRY : Gas, Engineering and Manufacturing PERIOD OF EMPLOYMENT : August 2010 to May 2011 POSITION : Customer Service Advisor DUTIES : (Self Service Orders – EDI)  Processing of orders and quotes via Portals  Order expediting COMPANY : African oxygen INDUSTRY : Gas, Engineering and Manufacturing PERIOD OF EMPLOYMENT : August 2009 to August 2010 POSITION : Customer Service Advisor (Quality Assurance) DUTIES :  Checking quality work of all customer service advisors if there is any deviation or non-compliance to the process in place.
  • 4. CONFIDENTIAL PROFILE OF Nkosinathi Ngwenya 073 7983279 Curriculum Vitae of Nkosinathi Ngwenya Page 4 of 6  Quality checks done via listening to calls and by running daily report on queries logged and processed orders.  Handling customer’s queries and complains and make follow up all queries logged for Customer Service Centre and make sure that all responses are processed timely, and customer is happy with the outcome. COMPANY : African Oxygen INDUSTRY : Gas, Engineering and Manufacturing PERIOD OF EMPLOYMENT : Jul 2008 to Jun 2010 POSITION : Customer Service Advisor (Multimedia Sales) DUTIES  Processing of orders and quotations received via Fax and E-mail.  Follow up on Non deliveries.  Sending of documents to customers such as invoices, statements, POD. COMPANY : African Oxygen INDUSTRY : Gas, Engineering and Manufacturing PERIOD OF EMPLOYMENT : Jul 2008 to Jun 2010 POSITION : Customer Service Advisor (Inbound & Outbound Sales) DUTIES  Follow up on Non deliveries.  Sending of documents to customers such as invoices, statements, POD.  Checking of stock availability at distribution and Sales Centre.  Processing of pricing queries through prices discrepancy between customers and our prices. COMPANY : South African Airways (SAA) INDUSTRY : Aviation PERIOD OF EMPLOYMENT : June 2006 to June 2007 POSITION : Customer Service Agent DUTIES  Capturing of flight reservations for domestic and international flight.  Upgrading of Air-ticket for domestic and international flight  Providing information on flight schedules such as arrival times and departure times or delays if there any.
  • 5. CONFIDENTIAL PROFILE OF Nkosinathi Ngwenya 073 7983279 Curriculum Vitae of Nkosinathi Ngwenya Page 5 of 6  Air-ticket payment with credit card.  Assisting customer with an online bookings.  System used: Qik Res (Amadeus) and Internet. COMPANY : Munnik Basson DaGama Inc.(MBD Inc.) INDUSTRY : Financial Services PERIOD OF EMPLOYMENT : March 2004 to June 2006 POSITION : Call Centre Agent (Debt Collector) DUTIES :  Collection of debts from debtors.  Tracing of debtors using different systems.  Negotiating with debtors for settlement discounts  Updating of debtors details after a successful trace.  Getting referrals o Clients worked on:  Cell C; Telkom; Virgin Active; MTN; Town Talk; Ellerines, Damelin College & SABC TV License o System Used:  Cheetah 5 Power Dialler; Telkom Cyber Trace; Virgin Active Enquiry and Ellerines Vision ACHIEVEMENTS MERITS AND COLOR : Life Skills & Sexuality Course INSTITUTION : Rand Afrikaans University (RAU) YEAR : 1995 & 1996 AWARDS : Best Community Leader INSTITUTION : Lethulwazi Comprehensive School YEAR : 1997 AWARDS : Vosloorus Leeds United Players Awards YEAR : 1996 AWARDS : Successful Completion of N3 Certificate in Engineering Studies YEAR : 1999 INTERESTS
  • 6. CONFIDENTIAL PROFILE OF Nkosinathi Ngwenya 073 7983279 Curriculum Vitae of Nkosinathi Ngwenya Page 6 of 6 ACTIVITIES : Member of a church choir. HOBBIES : Reading, listening to music and watch TV. SPORTS : Playing soccer POSITION OF RESPONSIBILITY : A conductor in a church choir REFERENCES CONTACT PERSON : Odette Latiff POSITION HELD : Service Manager COMPANY : African Oxygen CONTACT NUMBER : 011 255500 CONTACT PERSON : Mr. Mngomezulu POSITION HELD : Mathematics Teacher INSTITUTION : Lethulwazi Comprehensive School CONTACT NUMBER : 011 9018232 CONTACT PERSON : Priest Mabe POSITION HELD : Priest CONGREGATION : Old Apostolic Church CONTACT NUMBER : 083 4275470

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