Published on: Mar 3, 2016
Transcripts - NAHHCV
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To apply the knowledge and skills obtained from my six years of experience in customer service and
telecommunications. I am seeking an exciting opportunity to work as part of a dynamic team in a
challenging and rewarding environment in a roll where I can continue working with new technology
to furtherdevelopmyskillsandexperience whilecontributingtothe company’sdevelopment.
KEY COMPETENCIES AND SKILLS
Technical and customer service skills
Strong understanding of electronic engineering systems, mobile technology and
telecommunication including, analyse, identify and solve technical problems with customer
Experienced usingelectroniclabinstruments andpc software programs.
Client service and communication skills from six years of hospitality industry experience and
knowledge gained ineffective collaborationand performancethroughmydegree.
Innovative problem solving skills and strong analytical skills. Demonstrated through my work
at the Radio communication mobile company assisting the development of the customer
Excellent paper work and operational management, working close with technician and
Proficientin MicrosoftOffice forthe productionof reportsandpresentations.
Teamwork and leadershipskills
Previous employment, study and athletic opportunities have allowed me to exercise team
building and leadership skills and have allowed me to work effectively individually or as part
of a team.
2003/2007 Electronicand CommunicationEngineer,
Universityof Colima, Colima, Mexico.
Graduated, Thesis title RFID(RadioFrequency Identification)
2010 Certificate inInternational Businessprogram,
Sep2015 – Now Teleperformance,Guadalajara,Jalisco;Mexico
Responsibilities: online services, sales, order status, deliveries,
Jun2014 – Apr 2015 2 Amigos,MissionBay,Auckland;New Zealand
Responsibilities: Personal management, customer service and social
Mar 2008 – Apr2013 Telcel (Radiomovil Dipsa),Gudalajara,Jalisco; Mexico
Responsibilities: Respond and give support to client technical
enquiries and mobile concerns, inspection and repair mobile
equipment, electronics board and accessories, determine mobile
and accessories claim warranties and ensure timely and quality
service delivery to vendors and users, provide reports on open and
close work orders and check status with the appropriate technician
or vendor and report system failures, apps works problems and
network malfunction to particular support area for correct
operation of mobile communication. This role involved providing
face to face andtelephone assistance tocustomers.
Reason for leaving – to take up the opportunity to gain overseas
Nov2007 – Mar 2008 Centre of investigationofuniversityof Colima,Colima,Col.;Mexico
Technician of operation and maintenanceof remoteseismicstation
Responsibilities: Operation and maintenance of seismic station and
pc network, including electronic boards reparation, outdoors
installationof motionsensor andestablish GPSconnection.
INTERESTS AND OTHER SKILLS
Swimming, school Team for 7 years; Running ½ and full marathons; biking, hiking, Crossing
Oceanswimmingandtraveling enjoyingnew sitesandexperiences.