Norma Hernandez
(c) +52 1 3332016267
To apply the knowledge and skills obtained ...
Sep2015 – Now Teleperformance,Guadalajara,Jalisco;Mexico
Responsibilities: o...
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Published on: Mar 3, 2016
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Transcripts - NAHHCV

  • 1. 1 Norma Hernandez norma.a.hdez@gmail.com (c) +52 1 3332016267 CAREER OBJECTIVE To apply the knowledge and skills obtained from my six years of experience in customer service and telecommunications. I am seeking an exciting opportunity to work as part of a dynamic team in a challenging and rewarding environment in a roll where I can continue working with new technology to furtherdevelopmyskillsandexperience whilecontributingtothe company’sdevelopment. KEY COMPETENCIES AND SKILLS Technical and customer service skills  Strong understanding of electronic engineering systems, mobile technology and telecommunication including, analyse, identify and solve technical problems with customer focused.  Experienced usingelectroniclabinstruments andpc software programs.  Client service and communication skills from six years of hospitality industry experience and knowledge gained ineffective collaborationand performancethroughmydegree.  Strongproblemssolution. Analytical skills  Innovative problem solving skills and strong analytical skills. Demonstrated through my work at the Radio communication mobile company assisting the development of the customer service standardization. Administrative skills  Excellent paper work and operational management, working close with technician and vendorfollowingstandardoperationprocedures. Computerskills  AdvancedComputerliteracy.  Proficientin MicrosoftOffice forthe productionof reportsandpresentations. Teamwork and leadershipskills  Previous employment, study and athletic opportunities have allowed me to exercise team building and leadership skills and have allowed me to work effectively individually or as part of a team. EDUCATION 2003/2007 Electronicand CommunicationEngineer, Universityof Colima, Colima, Mexico. Graduated, Thesis title RFID(RadioFrequency Identification) 2010 Certificate inInternational Businessprogram, ITESM, Guadalajara,Jalisco,Mexico
  • 2. 2 EMPLOYMENT HISTORY Sep2015 – Now Teleperformance,Guadalajara,Jalisco;Mexico CustomerServiceAssociate Responsibilities: online services, sales, order status, deliveries, returnsand shoppingappsinquiries. Jun2014 – Apr 2015 2 Amigos,MissionBay,Auckland;New Zealand RestaurantManager Responsibilities: Personal management, customer service and social mediaadministration. Mar 2008 – Apr2013 Telcel (Radiomovil Dipsa),Gudalajara,Jalisco; Mexico Seniormobile equipmenttechnicalanalyst Responsibilities: Respond and give support to client technical enquiries and mobile concerns, inspection and repair mobile equipment, electronics board and accessories, determine mobile and accessories claim warranties and ensure timely and quality service delivery to vendors and users, provide reports on open and close work orders and check status with the appropriate technician or vendor and report system failures, apps works problems and network malfunction to particular support area for correct operation of mobile communication. This role involved providing face to face andtelephone assistance tocustomers. Reason for leaving – to take up the opportunity to gain overseas workexperience inanEnglishspeakingcountry Nov2007 – Mar 2008 Centre of investigationofuniversityof Colima,Colima,Col.;Mexico Technician of operation and maintenanceof remoteseismicstation Responsibilities: Operation and maintenance of seismic station and pc network, including electronic boards reparation, outdoors installationof motionsensor andestablish GPSconnection. INTERESTS AND OTHER SKILLS Rests  Swimming, school Team for 7 years; Running ½ and full marathons; biking, hiking, Crossing Oceanswimmingandtraveling enjoyingnew sitesandexperiences. Other Skills  Full DriversLicence.  FluentinSpanishandEnglish
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