No.1 Provider of Non-Execs to UK SMEs
Business Transformation: Helping A
Client Align Their Service Delivery
With Their S...
Business Transformation: Helping a client align their service
delivery with their strategic objectives
Naggib Chakhane:
I ...
Business Transformation: Helping a client align their service
delivery with their strategic objectives
Main challenges:
Po...
Profile: Naggib Chakhane MBA
Naggib is a seasoned finance and corporate strategy professional with over 20 years
senior ma...
NXD is the No.1 Provider of Non-Execs to UK SMEs
NXD is a network that provides non-executive services to SMEs.
Challenges...
Naggib Chakhane - NXD Services
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Naggib Chakhane - NXD Services

Naggib Chakhane of NXD Services on supporting business transformation
Published on: Mar 3, 2016
Published in: Economy & Finance      Business      
Source: www.slideshare.net


Transcripts - Naggib Chakhane - NXD Services

  • 1. No.1 Provider of Non-Execs to UK SMEs Business Transformation: Helping A Client Align Their Service Delivery With Their Strategic Objectives Case Study Naggib Chakhane, MBA Corporate Strategy & Performance Improvement
  • 2. Business Transformation: Helping a client align their service delivery with their strategic objectives Naggib Chakhane: I was tasked to assess the premise that the client could achieve their strategic business outcomes, drive significant cost savings and improve efficiency by aligning the service delivery model through centralising and relocating the core business processing functions to a lower cost geographical area. Client: Naggib helped us to clearly identify the areas of the business that would benefit from the synergistic approach of a Shared Service Centre (SSC) and with his extensive knowledge and skillset, built a robust and well researched business plan that got board approval. His in-depth research and analysis clearly identified where we should locate our SSC and we used that as a basis to implement the right systems and processes, resulting in improved efficiency and real and sustainable value to our business. His understanding of the business offered a vision and insight which was key to our transformation.
  • 3. Business Transformation: Helping a client align their service delivery with their strategic objectives Main challenges: Poor service delivery model and non-standardised processes scattered across 7 European countries. Duplication of activities and a disconnected value chain. Lack of credible management information, thus compromising management’s ability to make informed decisions. Overcoming the challenges: Started with an in-depth analysis of existing European structure to identify inefficiencies and functions to remain in-country and those that could be migrated to a Shared Service Centre (SSC). Researched possible SSC locations in Eastern & Central Europe with a key focus on cost attractiveness, availability of skilled labour, language capabilities, scalability, political and economic stability and availability of government support and incentives. What value was your role to them: Brought a fresh and independent perspective to what could have been a politically charged situation. Was able to deploy my extensive financial skills and strategy development capabilities to build a robust financial model and business case to substantiate and highlight the advantages of the business process transformation. Realisable benefits included US$25m in cost savings, thus adding 2% to operating profit and an overall reduction in headcount of 24%
  • 4. Profile: Naggib Chakhane MBA Naggib is a seasoned finance and corporate strategy professional with over 20 years senior management experience, gained in multinational corporations, SME’s and business start-ups. He acts as strategic advisor to several SME’s and start-ups. Naggib spent the last 16 years consulting with, or as part of the management team of various corporations including Sterling Software Inc., Toshiba, Diebold International, SC Johnson, Novartis Pharmaceuticals and Iron Mountain Europe. He spent nearly two years in South Africa as the CFO of a now very successful and rapidly expanding startup retail foreign exchange company. Naggib is passionate about working with entrepreneurs and SME’s to help them realise their true potential and build successful, profitable and sustainable businesses. Summary of competencies.  Leadership Development  Strategy Development & Alignment  Finance & Corporate Strategy  Business Process Improvement  Performance Improvement  Start-ups, Business Plan Development  Investment & Fund Raising  Coaching, Mentoring & Training
  • 5. NXD is the No.1 Provider of Non-Execs to UK SMEs NXD is a network that provides non-executive services to SMEs. Challenges that the NXD non-executives work with business owners to address include:  Wanting to grow their business to the  Geographical and product expansion. next level  Leadership coaching  Concerned that their business is NXD non-executives operate across the getting too big to manage full range of industry sectors including:  Frustrated with persistent and Automotive damaging issues Business Services  Facing new types of challenges in the Charities & Not For Profit future Energy & Chemicals  Preparing their business for succession Financial Services or sale Government/Public Sector  Needing a high quality, independent Healthcare & Pharmaceuticals sounding board Industrial Manufacturing NXD non-executives have substantial commercial experience that enables them ICT/Technology to act as a seasoned sounding board. They Leisure & Tourism also have the commercial acumen to help Media/Advertising/PR you improve your financial performance. Property & Construction Non-exec services include: Retail & Consumer Goods  Vision, strategy, planning Transport and Logistics  Fund raising Utilities  Succession planning, acquisition & exit

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