COMMUNICATING & INTERACTING WITH
RESIDENTS THAT HAVE IMPAIRMENTS
NATCEP Day Five
Slide 1
OBJECTIVES
 Define impairment
 Describe appropriate communication
techniques for vision, hearing, speech and/or
physical...
IMPAIRMENT DEFINED
 Any loss or abnormality of
psychological, physiological or anatomical
structure or function
Slide 3
OVERCOMING BARRIERS WITH VISION
 Environment
 Clean & free of clutter
 Put things back where you found them
 Do not re...
OVERCOMING BARRIERS WITH HEARING
 Face to face - lighting!
 Make sure they have their glasses if they were them
 Speak ...
OVERCOMING BARRIERS WITH SPEECH
 Listen & give full attention
 Watch lip movement
 Ask questions you know answer to – h...
OVERCOMING PHYSICAL BARRIERS
 Identify impairment
 Listen carefully & patiently
 Speak directly to resident
 Be sensit...
COMMUNICATING WITH THE DEPRESSED OR
WITHDRAWN
 LISTEN
 Use simple sentences
 Spend time (quality) with the resident
 C...
RESTLESS, AGITATED OR COMBATIVE
 Stay calm and use a confident tone of voice
 Show a positive attitude
 Stay flexible
...
NON-ENGLISH SPEAKING
 Speak slowly & clearly
 Keep messages short & simple
 Use gestures, pictures and/or photos
 Seek...
BASIC FACTS & MISCONCEPTIONS ABOUT
THE ELDERLY
NATCEP Day Five
Slide 11
OBJECTIVES
 Describe the developmental tasks associated
with aging
 Discuss facts about the elderly compared to
common m...
DEVELOPMENTAL TASKS IN AGING
 Developing leisure activities & making new
friends
 Adjusting to decreasing health & physi...
BASIC FACTS
 Life expectancy
 http://www.livingto100.com/
 Medical costs are rising
 US Census
 Percentage of populat...
COMMON MISCONCEPTIONS
 Old age starts at 65
 Most elderly live in LTCF
 Hard of hearing
 Slow to learn
 Hard to get a...
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Natcep day 5

Published on: Mar 3, 2016
Published in: Technology      Business      
Source: www.slideshare.net


Transcripts - Natcep day 5

  • 1. COMMUNICATING & INTERACTING WITH RESIDENTS THAT HAVE IMPAIRMENTS NATCEP Day Five Slide 1
  • 2. OBJECTIVES  Define impairment  Describe appropriate communication techniques for vision, hearing, speech and/or physically impaired residents  Identify techniques to communicate with the confused, withdrawn, depressed, restless, ag itated or combative resident  Identify techniques to communicate with non- English-speaking residents Slide 2
  • 3. IMPAIRMENT DEFINED  Any loss or abnormality of psychological, physiological or anatomical structure or function Slide 3
  • 4. OVERCOMING BARRIERS WITH VISION  Environment  Clean & free of clutter  Put things back where you found them  Do not rearrange  Keep glasses clean  Lighting!  Position self in front of resident – face to face  Explain everything that you are doing  Introduce self when entering; announce when leaving  Talk to resident, not someone else in room as if the resident was not present  Serving meal – tell resident where items are located  Service dog – working,, not a pet Slide 4
  • 5. OVERCOMING BARRIERS WITH HEARING  Face to face - lighting!  Make sure they have their glasses if they were them  Speak in normal tone of voice  Keep hands away from face, don’t chew gum or eat  Sit or stand on side with better hearing  Turn off other noise in room – TV, radio  Remember everyone hears less when ill or tired  Hearing Aids  Check for cleanliness & placement  Battery Life  Volume  On/Off Slide 5
  • 6. OVERCOMING BARRIERS WITH SPEECH  Listen & give full attention  Watch lip movement  Ask questions you know answer to – help familiarize you with speech patterns  Face expressions can provide cues  Ask to repeat, if necessary  Repeat what you believe was said to verify  Ask to write down, if needed  Use pictures cards Slide 6
  • 7. OVERCOMING PHYSICAL BARRIERS  Identify impairment  Listen carefully & patiently  Speak directly to resident  Be sensitive to non-verbals  Avoid giving your own negative non-verbals  BE PATIENT – allow extra time Slide 7
  • 8. COMMUNICATING WITH THE DEPRESSED OR WITHDRAWN  LISTEN  Use simple sentences  Spend time (quality) with the resident  Communicate at eye level  Be patient – allow time to speak  Respect feeling  Provide a safe environment Slide 8
  • 9. RESTLESS, AGITATED OR COMBATIVE  Stay calm and use a confident tone of voice  Show a positive attitude  Stay flexible  Be patient  Stay neutral  Remember – emotions are contagious between you & the resident.  Do not use gestures that could startle or frighten the resident Slide 9
  • 10. NON-ENGLISH SPEAKING  Speak slowly & clearly  Keep messages short & simple  Use gestures, pictures and/or photos  Seek assistance from family, friends, staff and other residents who speak their language  Be patient & calm  Be alert for signs that the resident is “pretending” to understand. Slide 10
  • 11. BASIC FACTS & MISCONCEPTIONS ABOUT THE ELDERLY NATCEP Day Five Slide 11
  • 12. OBJECTIVES  Describe the developmental tasks associated with aging  Discuss facts about the elderly compared to common misconceptions about aging
  • 13. DEVELOPMENTAL TASKS IN AGING  Developing leisure activities & making new friends  Adjusting to decreasing health & physical strength  Adjusting to retirement & reduced income  Accepting oneself as an aging person  Adjusting to death of spouse, family & friends  Maintaining satisfactory living relationships  Realigning relationships with adult children  Finding meaning of life  Preparing for one’s death
  • 14. BASIC FACTS  Life expectancy  http://www.livingto100.com/  Medical costs are rising  US Census  Percentage of population >65 years  2000: 13%  2030: 20% projected  Poor = 10%  Women largest subgroup
  • 15. COMMON MISCONCEPTIONS  Old age starts at 65  Most elderly live in LTCF  Hard of hearing  Slow to learn  Hard to get along with  Unproductive  Lonely  Confused  Don’t want to do things for themselves

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