Polly Humphries CV
Published on: Mar 4, 2016
Transcripts - Polly Humphries CV
07833466239 firstname.lastname@example.org London
I am a highlymotivated individual with in excess 8 years experience of holding customer facing roles.Iam a trusted,conscientious,
intelligent, vibrant, capable employee able to exhibit confidentiality, discretion, tact, diplomacy and professionalism when dealing
with board members,directors or senior managers. Being highly driven, I set myself goals to achieve in every position I take. I have
many years of experience dealing with clients,the public and management. I’m very approachable, and have great communication
skills.Possessing a proven ability to help managers to make the bestuse of their time by dealing with secretarial and admin istrative
tasks.I really enjoy working part of a team as well as on my own when given tasks to achieve. I’m quick and a keen leaner, a keen
problem solver and an outgoing individual who is friendly, bubbly and a competent person.
I can undertake difficult tasks, mandates and meet tight deadlines. Personal qualities include: rigorous, positive, good problem -
solver, autonomous, persistent, adaptable and driven. Other skills include:-
TeamQ Mechanical and Electrical-Turner Group/The Crown Estate.
Maintain a high standard ofcustomer service at all
Communication with the engineers in a proactive
Maintain an understanding ofthe Team Q contract
with RegentStreet ManagementDirectand the role
that Central Support plays in the successful delivery
of M&E Services
Assistwith the provision of cover for other
administration staffduring lunch,holidays,and
SupportLine Managers with relevant skills as
Ensure compliance with companyethical standards
and contribute to a positive work experience
Complywith companywork standards,procedures,
and policies atall times
Receiving and taking all phone enquiries into the
clientservice desk in a professional manner.
Qualify customer calls and e-mails and inputto the
contract CAFM system.
Updating of CAFM systems with progressions
Dispatch appropriate engineers in response to
Liaise with sub-contractors to attend site and then
chase for work progress updates/completion.
Communication with customer and other key
stakeholders to progress all works on a daily basis
Close down calls,validating appropriate information
e.g. Time on Site, Travel time etc.
Updating weeklyreports for PPM’s and Corrective
Ensuring thatlabour is allocated to every engineer
on a daily basis
Maintain standbyrota taking account of holiday
commitments and engineers’ skill profile
Provide regular progress reports from systems on
reactive calls received, PPM outstanding etc.
Raise Purchase Orders for subcontractor call-outs
Ensure compliance with legislative and company
health and safety requirements
Ensure compliance with legislative and company
Contribute to a safe working environment
Adhere to applicable risk assessments and the
control measures detailed within
Reportall accidents and near misses to your
supervisor or line manager
Progressing ofall allocated works to complete off
Customer Service Communication to all contract
Labour allocation to the engineer’s in a timelyand
Regent Street Management Direct/ The Crown estate
Corporate FOH manager/Helpdesk Manager/ Assistant to Building Manager and FM team.
08/2014 - 08/2015
I manage the Regents Streethelpdesk,providing the building managers and FM team with assistantin all day to day activities.
Provide welcoming and efficientfront of house
reception service to all visitors,clientguests
Provide a strong secretarial/administration support
to senior managers.
Room management,bookings internal/external,
cancellations and preparing rooms for conferences,
general meeting (refreshments,audio-visual and it
setup assistance) co-ordination on the arrival of
Responsible for answering a high volume ofcalls
and using a switchboard,screening telephone calls
and face to face enquiries.
Taking Minutes in meetings.
Dealing with incoming e-mails,faxes and post.
Order and serve business lunches,breakfasts and
refreshments where required.
Liaising with other staffregulatory authorities,
suppliers and clients.
Booking meetings for Management,Travel
Raising purchase orders,expenses and claims and
arranging invoices as well as coding them.
Processing access permitand permitto work forms.
Maintaining and enhancing the working
Responsible for stationeryacquisition including
periodicals and subscriptions.
Coordinate couriers and deliveries.
Log visitors into system and issuing with temporary
Issuing contractors passes for after hours and
To ensure that all services requests are logged to
the helpdesk to supportmonitoring ofservice
Instruct all works in accordance with the agreed
To Monitor service delivery and ensure that
customers and keptupdated on progress oftheir
To provide training helpdesk users as and when
To over-see progress ofand completion ofservice
requestlogged by the reception staff and facilities
managers ofRegents Street.
Ensure that all property and unit of let records are
added,maintained and deleted as appropriate.
Awareness ofRSMD’s obligation under The Data
Protection Act 1998.
Sending online booking confirmations.
Filing private and confidential documents.
Updating members dailywith written letters.
Personal Assistant to Director and family/Temporary.
01/2014 – 07/2014
Working as a PA for the directors of the company together with other the management team.
Extensive Diary management.
Organise personal and professional calendars and
supplied reminders ofupcoming meetings and
Meeting and greeting all clients when in office.
Managing and organised travel for the director and
staff to get to and from meetings and abroad trips
this would include taxis/private cars/trains and
Managing the family holidays,bookings ofhotel,
transportto destinations and transfers.
Providing refreshments for clientele when in office.
Acting as the firstpoint of contact for all enquiries
relating directly to the director and family.
Following up on new business
leads/meetings/business cards thatthe director has
had, drafting correspondence,and sending relevant
Managing a busy switchboard system,
answering/filtering and transferring calls from
Producing invoices/Quotes for works and filing.
Ordering from suppliers..
Assisting managementin investor presentations.
Assisting HR manager.
Maintaining complexspread sheets and electronic
Organising incoming and outgoing post.
Carrying out daily check listsurveys of the building,
including toilets and kitchens.
Reporting issues to the relevant contractors and
receiving time limitations.
Arranging meetings rooms,setting up meeting
rooms,and creating calendar invitations.
Handle incoming and outgoing correspondence,
including post,email,and faxes.
Supporting the manager and other colleagues.
Building relationships with clients.
Rotas cleaning staff.
Daily AD-HOC duties.
Angel in the Fields Public House-London.
11/2012 – 12/2013
Managing a public house in the centre of London.
Managed staff for daily staff.
Replenishing stock levels.
Maintain beverage levels and food ordering.
Maintain staff training levels.
Performing staffappraisals and motivation
Managed staff rota.
Held responsible position in firm staff rota.
Held responsible position in firm.
Ensuring ofcleanliness ofpub is maintained.
Weekly line clean.
Managing a large team of staff.
Liaising with head office in relation to staffing hours.
Managing every day banking and companypaper
Interacting with customers (including serving food
and drink) and ensuring thathigh standards of
customer service are maintained atall times.
Taking responsibilityfor pub safety and security.
Overseeing compliance with health and safety
regulations atall times in the pub, kitchen and other
areas including stafflive in areas.
Ensuring regular maintenance ofthe premises,
including cleaning and repairs.
Monitoring profitability and performance to ensure
sales targets are metor exceeded.
Meeting with the area or business manager for the
region to assess pub performance and setsales
Maintaining relations with members ofthe local
community,the police and alcohol licensing
Atherton Cox - Senior Therapist/FOH/admin 06/2008 – 10/2012
The Rising Sun - Duty Manager/Receptionist/FOH 09/2007 – 05/2008
Options Beauty Salon - Beauty Therapist/Receptionist/FOH 04/2006 – 09/2007
Level 2 Certificate in Lean Organization
Ongoing training with Office Concierge
Health food and safety-2013
Guinot training- 2012
St Tropez tanning- 2012
Dermalogica Training Ongoing - 2011
Level 2 Key Skills – Communication – 2011
Level 2 Key Skills - Application of Number – 2011
Advanced Apprenticeship in Beauty Therapy NVQ
Level 3 – 2011
Level 2 NVQ in Beauty Therapy - 2007
Level 1 Key Skills - Communication – 2007
Level 1 NVQ in Beauty Therapy – 2006
St Tropez Classic Lotion Application – 2006
Dermalogica Live Training Step 1 – 2006
Diploma in child care
12 GCSE’s - 2004
Level 2 Certificate in Lean Organization
Food Health and safety in the work place certificate.
High Standard of Customer service and experience
Taking meeting notes
Provide cover for staff
High standard ofcommunication
Word, Excel and Outlook
Line Manager support
Liaise with contractors
Archiving, Filing and Photocopying
Complying with all external and internal work policies