Naruemon Pond Budtanase 1818 Ivycrest Way  Sacramento, CA 95835
 Cell: (916) 469-5094  Pond471@yahoo.com
Profile:
 Ene...
Proficient in Microsoft Outlook, Word, Power Point and Excel
of 2

Naruemon

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Naruemon

  • 1. Naruemon Pond Budtanase 1818 Ivycrest Way  Sacramento, CA 95835  Cell: (916) 469-5094  Pond471@yahoo.com Profile:  Energetic and well-organized business professional with over 10 years of proven management and administrative leadership. Established and maintain good relationships with VIP customers. Strong self- starter with the ability to execute both company initiatives and achieve desired customer goals. Excellent interpersonal and customer service skills. Proven ability to work effectively in a high-volume, stressful environment with confidential information in highly sensitive situations. Professional Experience • Cache Creek Casino Resort - Brooks, CA January 2013 – Current Parking Operation Shift Supervisor  Assisted customers in parking at designated venues and handled all customer complaints.  Monitored services rendered to clients and customers and ensured optimal satisfaction.  Preserve high-quality relationships with VIP customers.  Evaluated performance of each attendant against volume of business.  Training coordinator in charge of creating and maintaining training programs for new hires.  Coordinates and provides transportation requests.  Work along sided with casino hosts and executives to serve and exceed VIP guests expectations  In charge of handling payroll and budgeting • Cache Creek Casino Resort - Brooks, CA May 2008 – January 2013 Hotel Shift Manager  Maintains staff scheduling for 25 employees.  Processes payroll on a weekly basis using the program, Ultipro.  Manages yields for room rates to obtain maximum occupancy.  Strong customer service and hospitality skills.  Resolves guest issues in a cost-effective manner while keeping high guest retention. • Cache Creek Casino Resort - Brooks, CA July 2005 – August 2009 Food & Beverage Assistant Manager  Shift manager and peer coach, COUNSELING AND SCHEDULING FOR ALL STAFF OF RESTAURANT.  Built a loyal CLIENTELE BASE BY HANDLING CUSTOMER COMPLAINTS AND ENSURING GUEST SATISFACTION.  Maintained high employee retention through in house staff recognition programs.  Created staff training programs for SEQUENCE OF SERVICE STANDARDS, ABC LAWS. Education WCC, CA A.A Degree in Business Chetupan Thailand Commercial College, Thailand Business Administration Office Certification Skills Bilingual in English, Thai, Laos, and Vietnamese
  • 2. Proficient in Microsoft Outlook, Word, Power Point and Excel

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