Curriculum Vitae
6 Muckross Road
Killarney
Co. Kerry
087-1204578
pglad73@gmail.com
Key Skills
• Mature, honest, flexible, ...
2004 – ‘05 The Gleneagle Hotel Killarney
Position: Night Porter/Restaurant Supervisor
Started as a Night Porter with gener...
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Pontus Glad CV 2016

Published on: Mar 4, 2016
Source: www.slideshare.net


Transcripts - Pontus Glad CV 2016

  • 1. Curriculum Vitae 6 Muckross Road Killarney Co. Kerry 087-1204578 pglad73@gmail.com Key Skills • Mature, honest, flexible, considerate & conscientious with ability to diversify skills if necessary & to delegate duties to the appropriate people • Good interpersonal and customer facing skills, able to empathise, maintain professionalism, display patience and politeness within a sometimes pressurised environment • Confidence to deal with difficult situations and to know when appropriate to seek guidance from line manager • A conscientious, flexible and ‘can do’ working style Education: Courses: 2014 - '15 Clerical and Reception Skills FETAC Level 5 (Full-time) • Word Processing – Distinction • Information & Administration – Distinction • Customer Service – Distinction Work Placement – J O'Callaghan Coach Holidays, Killarney 2002 – ‘12 Level 1 & 2 Food Safety Training Marketing and Active Sales Labour Legislation in Practice ECDL Computer Course Several In House Courses i.e. Wines & Spirits Knowledge, Customer Care. 1991-94 Production Engineering/Property Managing Sweden 1989-91 Maintenance/Operating Technician Sweden Work Experience: 2015 J O'Callaghan Coaches Killarney Position: Office Administrator Taking bookings, putting bookings on system, getting information to drivers, general administration duties. 2012 – ‘14 The Lake Hotel Killarney Position: Restaurant Supervisor General serving duties, Staff Training, Responsible for SOP, Cash Handling, Staff Handling, Complaint Handling, Rostering, Ordering, Stock Control and general running of the restaurant. 2005 – ‘12 The Fàilté Hotel Killarney Position: Waiter/Restaurant Supervisor General serving duties, Staff Handling, Rostering, Cash Handling, Ordering, Stock Control, Reception and general running of the hotel & restaurant. Also cooking and serving breakfast. Pontus Glad
  • 2. 2004 – ‘05 The Gleneagle Hotel Killarney Position: Night Porter/Restaurant Supervisor Started as a Night Porter with general serving duties and security Shortly promoted to Restaurant Supervisor with main responsibility the hotel's a´la Carte restaurant, OD's. Duties included Cash Handling/End of Day Balance, Rostering, Time Sheets and general running of the restaurant. In June 2005 the hotel Group opened a new hotel, Killarney Valley Hotel and I became Restaurant Manager. Duties included to get the restaurant up and running smoothly, making up Standard Operation Procedures, purchasing, bookings etc. 2003 – ‘04 The Eviston House Hotel Killarney Position: Bar Manager/Duty Manager Duties included all management responsibilities, such as Cash Handling/End of Day Balance, Staff Handling, Recruiting & Training Staff, Rostering, Ordering, Stock Control, Promotions and so on. At the same time I was of course working as a Barman, Waiter, Receptionist and when needed Night porter. 2003 The Granary Bar & Restaurant Killarney Position: Restaurant Manager My main responsibility was the general running of the restaurant, but was also closely involved with the bar. 2002 – ‘03 The Eviston House Hotel Killarney Position: Bar Manager/Duty Manager Duties included same as above at same hotel 2001 – ‘02 Trainee Manager at Choice Hotels Sweden 1999 – ‘00 Hotel Minella Co.Tipperary Position: Head Barman, Waiter, Supervisor Started as Barman, was shortly Head Barman and working all over the hotel. Bar, restaurant, meetings and supervising large functions, eg. Weddings etc 1994 – ‘99 Hotel Panorama Sweden Position: Maintenance Technician, Barman, Waiter Taking care of the maintenance of the hotel, 339 rooms for 5 years Included purchasing and all sorts of technical tasks of a large property 1996 – ‘99 I was working as a technician day time and as a barman/waiter night time in the restaurant, bar and leisure department. Duties included opening and closing procedures, edn of day balance, taking bookings and of course general serving duties. Additional Information: Full Clean Driving licence Languages: Swedish (Fluent), English (Fluent), German (Basic) 2010 - 2013 President Irish Floorball Association Bringing a new sport to Ireland with all tasks involved. Coaching, head/plan meetings, get all proper documentation in place, Starting teams all over Ireland, organising tournaments and so on. Also started own business importing and selling equipment. References: Mrs Sarah Mannix, HR Manager, Lake Hotel 064-6631035 Mrs Eileen O'Callaghan, Proprietor and Manager, Failte Hotel 064-6633404More at request

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