Poonam Darekar
Mobile: +91-9049002279 ~ E-Mail: poonam.darekar50@gmail.com
AN OVERVIEW
 A customer-centric professional w...
Key Accountabilities
♦ Spearheading a team of 27 Operation Executives responsible for various types of Requests and Report...
Pimple Gurav
Pune – 411027
of 3

Poonam Darekar

Published on: Mar 4, 2016
Source: www.slideshare.net


Transcripts - Poonam Darekar

  • 1. Poonam Darekar Mobile: +91-9049002279 ~ E-Mail: poonam.darekar50@gmail.com AN OVERVIEW  A customer-centric professional with 6 years of experience in Operations, Process Management, Customer Service and Team Management.  Currently associated with TriZetto Corporation Pune as Associate – Consulting.  Responsible for the configuration of business requirements in the Facets system for multiple TriZetto customers, specializing in product builds.  Creating Test Scripts and validating the insurance plan in facets application.  Interacting with clients during meeting and attending clients call. CORE COMPETENCIES ♦ Operations Management: Preparing & presenting various weekly/monthly reports pertaining to process and productivity. ♦ Process Management: Undertaking responsibilities of removing unnecessary procedures in processes; identifying the change request and processing it, through understanding the requirement of customers. Conducting internal process audits & process reviews for ensuring strict adherence to process parameters/systems as per defined guidelines. ♦ Customer Relationship Management: Mapping client’s requirements, identifying improvement areas & implementing measures to maximize customer satisfaction levels. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels (SLAs). ♦ Team Management: Monitoring the service quality, average handling time (AHT) and TAT. Identifying & implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members. EMPLOYMENT CHRONICLE Since 11th Aug 14 – Present, with Trizetto Corporation (India) Pvt. Ltd, Associate – Consulting. ♦ Configuration and Customization of Business Requirements in the Facets system ♦ Creating Test Scripts, Test Members and working on Claim Processing modules in Facets to validate configuration in facets application. ♦ Running queries in MS access and updating the database through back end process. ♦ Played a major role in testing the configured plans before moving them to production. Notable Credits ♦ HIPAA certified from TriZetto. ♦ Successfully cleared Facets level I, II and III as per standard of TriZetto University. Since 17 Dec 2011 to 2nd July 2014, with IBM India. As Senior Analyst
  • 2. Key Accountabilities ♦ Spearheading a team of 27 Operation Executives responsible for various types of Requests and Reporting. ♦ Administering: Resolution of operational issues of significant impact. ♦ Ensuring adherence to the quality control measures and procedures, developing operational procedures as needed and rendering assistance in the documentation. ♦ Trained and mentor new team members on process updates and queries. ♦ Suggesting and executing enhancements to increase productivity and quality controls, also ascertaining quality work with minimizing the risk factor. Notable Credits ♦ Actively participated in the staff career development process targeting on job responsibilities, individual strengths & weaknesses and organizational requirement. ♦ Generated: - Process related procedures. - Checklist for processor and checker to avoid errors and customer complaints. - Complete the GBT project for increasing the quality from 93% to 95%. 30th May 2007 – 24th May’ 2010 with WNS Global Service, Pune as Sr Associate Key Accountabilities ♦ Worked on SAP application for Billing process (Centrica). ♦ Worked in Legal Services for Countrywide Property Lawyers. ACADEMIA ♦ B.Com. From Pune University, Pune COMPUTER PROFICIENCIES ♦ FACETS, MS Office, MS Access, Basic Rapid SQL, Manual testing Concepts PERSONAL MINUTAE Date of Birth : 9 th June Passport# : J8929809 Languages Known : English, Hindi and Marathi Permanent Address : Flat 205, 2 nd Floor Aster Building Kashid Park
  • 3. Pimple Gurav Pune – 411027

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