POONAM R SHARMA Flat no.9. 2nd
Floor, BuildingC-4, Karan Park Co-op
Hsg Scty, Somnath Nagar, Near Shubham Scty,
Vadgaonshe...
1. STRATEGIC LEARNING SOLUTIONS PRIVATE LIMITED (Training Partners for General Motors India &
TATA Motors Ltd, India) as S...
 Creating and publishing Management Information System (MIS) reports
 Systematic record management of all MIS informatio...
 Notify the customers of delay or changes in the requirement & specifications etc, if any, ensuring smooth
conclusion of ...
of 4

Poonam Sharma_New

Published on: Mar 4, 2016
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Transcripts - Poonam Sharma_New

  • 1. POONAM R SHARMA Flat no.9. 2nd Floor, BuildingC-4, Karan Park Co-op Hsg Scty, Somnath Nagar, Near Shubham Scty, Vadgaonsheri, Pune-411014, Maharashtra. India. Mob: +91 9657340043 / +91 9765504400 Email: poosharma30@gmail.com CAREER OBJECTIVE: To work in an organization where innovation and excellence is a way of life, where my full potential would be explored and where I will get ample scope for self-development. SKILLS SET : • Learning & Training Management • Management Information Systems • Project management skills and experience • Good communication, interpersonal and organizational skills • Human Resource Management • Time Management with strict deadlines and work under pressure • Proficient in using MS Word, MS Excel, Power Point & Internet  Bachelor of Commerce, (RDVV University, 2002, JBP, M.P)  Master’s in Business Administration [MBA] - Bhopal University, 2004 July.  MS Office, MS Word, Excel, Power Point, DMS (Dealer Management System).  LMS (Learning Management System) - General Motors India.  CRM (Customer Relation Management) - Tata Motors Limited.  Completed Advance Excel Certification Course of 1 Month in 2015 May from MSCIT. • Passport No. : H 6247392 • Place of Issue : Pune, Maharashtra • Date of Issue : 17/07/2009 • Date of Expiry : 16/07/2019 RESUME ACADEMIC QUALIFICATIONACADEMIC QUALIFICATION PASSPORT DETAILSPASSPORT DETAILS
  • 2. 1. STRATEGIC LEARNING SOLUTIONS PRIVATE LIMITED (Training Partners for General Motors India & TATA Motors Ltd, India) as Sr. Training Administrator ( 4 years & 1 month) In TATA Motors Ltd – 19th Feb’15 to till date In General Motors India – 19th Dec’10 to 18th Feb’15 PRINCIPAL DUTIES, RESPONSIBILITIES AND ACOUNTABILITIES:  Plotting of Quarterly Calendar on the basis of NPI, SCP & SPL Courses and request received from field.  Responsible for achievement of RBP (Retail Business Points) for PAN INDIA dealers by ensuring 100% trained personnel (zone wise).  Proficient in making plans & strategies in administrative operations entailing planning, budgeting & resource deployment. Efficiently analyzed LMS report & documentation at the end of every month.  Ensuring team cohesion & coordinating with the senior management on issues arising in the day-to-day operations like team performance, customer satisfaction rating & plans for improvement while communicating information on RBP, Retention & Attrition manpower ratio.  Collection of nominations & their confirmations.  Monitoring the revenue generation from training’s conducted.  Assuring minimum training days completion of all trainers including the Master trainer.  Proficient in making plans & strategies in administrative operations entailing planning, budgeting & resource deployment.  Preparing & maintaining of various reports such as Daily report, Weekly report, Monthly report, Revenue report, Trainers training days report, Participants feedback report, Training history, Batch tracker, Transfer of Learning Evaluation report, Course Summary report, Final Bulletin , No Show report, Attendance sheet, Monthly expenses report, Monthly course review report of trainer’s. LMS Administrator:  Identifying Training Need Analysis (TNA) for General Motors Dealers by studying their manpower history from PAN India report.  Provide administrative support to PAN INDIA Dealerships.  Maintaining database of candidates who has undergone various courses and synchronizing it with Involved in managing technical issues and queries of candidates via emails, trouble tickets and phone calls.  Managing pan India after sales training records for General Motors & their dealers  Requirement gathering, development and reengineering of Learning Management System applications in coordination with Aftersales team. Seeking an opportunity across BUSINESS DEVELOPMENT / ADMINISTRATION for professional challenge & growth. A competitive environment that paves my way to prove myself & put forth the best of my analytical, technical & problem solving skill. PROFESSIONAL EXPERIENCE
  • 3.  Creating and publishing Management Information System (MIS) reports  Systematic record management of all MIS information.  Consistently updating LMS application databases.  Conducting LMS trainings for new Retail Business Partners for better awareness of the LMS.  Efficiently handling dealer queries related to LMS operations, job role holders, profile creation, certifications, RBP, Training & Grading monitoring, Exit Level, PTR, etc.  Uploading, maintaining and publishing courses in the LMS  User access management of the LMS application (creation, modification and deletion of accounts) ACCOMPLISHMENTS:  Efficiently gained promotion as Sr. Training Administration (Pune) & proficiently managing a team & handling PAN INDIA dealers of East, West, North & South.  Certificate from General Motors for “I Appreciate” for ensuring perfect training & LMS administration & showing positive attitude. 2) VIDYUT MOTORS PVT LTD (Authorized VOLKSWAGEN Dealer), PUNE since June 2010 – December 2010 as Team Leader (Sales & Marketing) (7 months) 3) DECCAN HONDA PRIVATE LIMITED (Authorized HONDA Dealer), PUNE since April 2008 to May 2010 as Team Leader (Sales & Marketing) (2 yrs & 2 mths)  Conduct morning meetings, check follow up report, walk-in report, achievement sheet, new prospect generated, enquiry status, finance, insurance & accessories status, stock report, car delivery schedule, test drive scheduled, fund collection status, docket verification.  Daily action plan review, weekly ach vs. tgts, debtors follow up, random field visits, funds & billing report, lost sale analysis, event planning, training competitor’s activities.  Accountable for notifying the customers on delay, changes in the requirement & specification evaluated & ensured smooth conclusion of vehicle handover, explore new business opportunities through prospecting.  Coordinated with various departments to ensure efficient operation & delivery of services within the turnaround time while provided customer with qualified advice on vehicle finance & insurance facilities.  Exhibited professional approach in resolving customer queries, thereby, achieved customer delight & also sustained organizational image while ensured that high level of customer support is continuously sustained. 4) SILVER JUBILEE MOTORS LIMITED (Authorized MAHINDRA Dealer), PUNE since 16th August 2004 to March 2008 as Sr. Sales Executive (Sales) (3 yrs & 8 mths)  Attending showroom customers & initiate sales process & offering qualified advice on the specification of the product.  Provide highest degree of customer service & satisfaction all time in accordance with the company’s sales policies & procedure to maximize future recommended or repeat sales.
  • 4.  Notify the customers of delay or changes in the requirement & specifications etc, if any, ensuring smooth conclusion of vehicle handover. Date of Birth: 24th September 1980 Nationality: Indian Languages Known: English, Hindi and Marathi References: Available on Request

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