Porsche S. Palmer
Bowie, MD 20721
(757) 913-6929, porschepalmer@hotmail.com
Summary: Obtain a mid-level position to utiliz...
 Compiled, record, and evaluate personal and financial data to verify completeness and accuracy, and to
determine eligibi...
Porsche S No address Resume
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Porsche S No address Resume

Published on: Mar 4, 2016
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Transcripts - Porsche S No address Resume

  • 1. Porsche S. Palmer Bowie, MD 20721 (757) 913-6929, porschepalmer@hotmail.com Summary: Obtain a mid-level position to utilize my current skills and acquire new abilities while upholding a solid reputation for having a positive impact on providing social services and assistance to improve the social and psychological functioning of individuals and their families to maximize and promote self-sufficiency. PROFESSIONAL EXPERIENCE Corporate Health Resources Scheduler Rockville, MD 03/2015-07/2015  Scheduled a variety of occupationalhealth exam such as DOT physicals and random drug testing to comply with OSHA standards as a third party administrator.  Coordinated with medical personnel,exam facilities, plant managers, and customers to arrange pre- employment and periodic physicalexaminations.  Worked concurrently with multiple clients on multiple projects to exceed strict turnaround deadlines.  Monitored study activities to ensure compliance with protocols and with all relevant local, federal, and state regulatory and institutional polices.  Adhered to all confidentiality and HIPAA requirements as outlined within CHR’s operating policies and procedures. Liberty Mutual Insurance Administrative Office Coordinator Gainesville, VA 03/2013 – 03/2015  Provided a full range of administrative support such as arranging conferences, coordinating travel arrangements, reviewed records and reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.  Created, reviewed, and prepared memorandums, spreadsheets, and reports for presentation and production tracking purposes, maintained files.  Attended monthly manager meetings and facilitated weekly meetings to implement performance, production, and staffing.  Managed new hire onboarding and off-boarding process to include personnel documentation.  Resolved complex questions and problems pertaining to customer complaints and answered customers' questions regarding policies and procedures. Managing Facilitator 05/2013-05/2013  Managed an overall office consisting of 8 employees while participating in our yearly global employee community service program. Organized branch participation reaching 100% completion goal volunteering for Habitat for Humanity. Managing Facilitator 05/2014-05/2014  Managed two branches consisting of 17 employees while participating in our yearly global employee community service program. Organized branch participation reaching 98% completion goal volunteering for Habitat for Humanity. City of Newport News Human Services (Eligibility Worker) Newport News, VA 08/2010 – 02/2013  Interviewed and investigated the general public via face-to-face or telephonic interactions, providing case management to 700 plus applicants to determine eligibility for Federal and State programs such as SNAP, TANF, and Medicaid.  Provided front-line client service and benefits/application assistance for clientele.
  • 2.  Compiled, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.  Initiated procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.  Interpreted and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. Sheriff’s Department (Inmate Records Administrator) Newport News, VA 11/2009 – 08/2010  Verified, calculated and completed coding for prior inmate crediting, sentencing, and release dates.  Processed and performed data entry of legal documents such as case dispositions, warrants, summons, and bonds transmittal forms from General District, Circuit, and Civil courts in case management system.  Served as a liaison to the courts, attorneys, general public, and other law enforcement personnel.  Completed inmate request, public inquires and other agency request via in writing, person, or phone. Office of Human Affairs Work Experience Clerk Newport News, VA 07/2008 – 07/2009  Provided employment counseling to local TANF recipients.  Manage and develop relationships with third party organizations such as vocational colleges, one-stop shops, state employment offices and universities in order to execute business needs and increase self-sufficiency.  Facilitated monthly workshops and training pertaining to gainful employment.  Interviewed clients to determine employability potential and partnered with participating employers and volunteer sites.  Coordinated job fairs with other local and non-profit agencies. West Corporation Customer Service Representative/ Team Leader Hampton, VA 10/2004 – 07/2008  Answered incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information leading to first call resolution.  Provided daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Provided continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. . City of Newport News Assistant Facilitator (Internship) Newport News, VA 12/2008-03/2009  Assisted the facilitator with inmate men’s and women’s anger management classes. EDUCATION Associate of Science, Montgomery College, MD Major: Business Administration, 3 credits Associate of Science, Northern VA Community College, VA Major: Business Administration, 18 credits Associate of Science, Thomas Nelson Community College, VA Major: Social Science, 18 credits Certificate of Completion, Thomas Nelson Workforce Development, VA Major: Administrative Assistance Specialist Certificate of Completion, New Horizons Regional Development, VA Major: Nursing Assistant PROFESSIONAL DEVELOPMENT SKILLS/SOFTWARE Time Management Microsoft Word, Excel, Access,Power point MMIS Problem Solving Public Speaking VCIN ADAPT Share Point Medical Terminology Organizational Management Interpersonal Communication Organizational Leadership

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