Porsha Roebuck
2245 Rex Rd Apt. AA2, Ellenwood, GA 30294
678-791-3983
porshagray24@gmail.com
Summary  Demonstrates the ab...
Customer Service Representative, Intermedia Marketing Johnstown, PA
 Overcame complaints and objectives by identifying an...
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Porsha Roebuck-Resume

Published on: Mar 4, 2016
Source: www.slideshare.net


Transcripts - Porsha Roebuck-Resume

  • 1. Porsha Roebuck 2245 Rex Rd Apt. AA2, Ellenwood, GA 30294 678-791-3983 porshagray24@gmail.com Summary  Demonstrates the ability to perform patient care duties within unit-based patient care teams while sharing task and building strong relationships with the other members.  Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.  Extensive computer training, including knowledge of multiple software’s and applications  Demonstrates dependability, ability to follow instructions, and good judgment. Education Medical Assisting Bauder College, Atlanta, GA 2014 High School Diploma Greater Johnstown High School, Johnstown, PA 2007 Career History Medical Assistant (MA), PCC of Atlanta/Primary Care Specialist Atlanta, GA 2014-  Maintained quality control and performance measurements for patients individualized standard of care (HEDIS) along with the billing/coding of procedures/diagnosis  Assured comfort and timely attention to all patients in a high volumepractice (30/40 pts)  Overseen medications as well as entering the necessary data for the approval of prior authorizations in keeping with specialized policies/procedures  Hands-on experience in assisting with and performing examinations/minorprocedures (EKG, pap smears, PFT, vaso scan, urine drug screening, genetic testing, and blood drawls)  Training of multipleEHR systems (Sevocity, E-clinical, Healthfusion, Avanced MD) for physician as well as medical students  Assistance with check-in/out duties along with education with patients in health care condition Personal Care Aide (PCA), Richland Woods Johnstown, PA  Provided assistance with daily living activities for the elderly and fragile.  Ensured comfort and safety of the patients.  Assisted with bathing and grooming, toileting and emptying of catheter care bags.  Maintained cleanliness and performed light housekeeping duties.  Observed and monitored patients status and reported changes to nurses.  Maintained accurate records of daily task in compliance with the care plan. 2010-2013 Personal Care Aide (PCA), Senior Life Johnstown, PA  Provided assistance with daily health care task, personal hygiene, and housekeeping duties for the elderly and handicapped.  Dispensed medication, applied topical medications to skin surfaces, and collected specimens.  Assisted with self-directing to promote independence where appropriate.  Followed strict care plans while also documenting duties performed on a daily basis 2008-2010
  • 2. Customer Service Representative, Intermedia Marketing Johnstown, PA  Overcame complaints and objectives by identifying and meeting the needs of all customer inquiries.  Portrayed excellent customer service, positive attitude, and a high level of professionalism while building customer satisfaction loyalty.  Participated in ongoing training and team workshops to maintain knowledge of company service and policies and team spirit  Assist management with special projects upon request. 2006-2008 Certifications  BLS for Healthcare Professionals

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